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medicc21
Joined: 25 Mar 2011
Posts: 12
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 Posted: Fri Mar 25, 2011 8:57 pm Post subject: Multiple user problems |
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I have a workstation setup with multiple logins for multiple users. It is a Windows 7 32bit setup. I am able to connect and send messages on one login but not on any of the others. All logins can see the PageGate server and are pointing to the database with a mapped.
The error we get from the Monitor console says "the client does not have permissions to send as this sender"
Any help would be appreciated, thanks.
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Tech Support
Joined: 25 Aug 2003
Posts: 4351
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| Posted: Mon Mar 28, 2011 9:24 am Post subject: |
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If you would, please email all of the log files from the c:\pagegatedata\logs\ folder on the server to support at notepage dot com
I'd really like to see the error in context. |
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medicc21
Joined: 25 Mar 2011
Posts: 12
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| Posted: Mon Mar 28, 2011 10:40 am Post subject: Log files |
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I will send the log files shortly. I also sent the info from the admin console, as the log files did not seem to be updating.
Some more info that may help, I noticed that we are able to send texts under all logins via Sprint which uses the SNPP protocol. The other carriers are using SMTP and we are not able to send to them under other logins.
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OzCom
Joined: 22 Oct 2003
Posts: 1121
Location: US
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| Posted: Mon Mar 28, 2011 10:45 am Post subject: |
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The likely cause of your SMTP issues is that the SENDER name may not be allowed by your mailserver. Unless changed, the default sender name for SMTP delivery is LogIn@Domain_________________ Aaron D. Osgood
Streamline Communications, LLC
* Authorized Notepage, Inc. Development Partner and Re-seller
TEL: 207-518-8455
AOsgood@streamline-solutions.net
Creators of AutoPage Spillman CAD interface for PageGate |
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medicc21
Joined: 25 Mar 2011
Posts: 12
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| Posted: Mon Mar 28, 2011 10:48 am Post subject: |
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| Thanks, for the quick reply. The sender names are all domain users and admins, and are setup on the mailserver under the same usernames we are trying to send from, if that helps.
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Tech Support
Joined: 25 Aug 2003
Posts: 4351
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| Posted: Mon Mar 28, 2011 12:46 pm Post subject: |
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Just figured I'd update the forum thread with this information.
The reason the messages are failing is that PageGate is receiving this from the mail server:
550 5.7.1 Client does not have permissions to send as this sender
So, contact the admin that runs that mail server and ask them why the mail server is giving that error when certain workstations are trying to send messages but not others. |
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