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Solarwinds NPM does not recognize that PageGate is installed

 
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killiok



Joined: 07 Oct 2009
Posts: 11

PostPosted: Wed Oct 13, 2010 4:15 pm    Post subject: Solarwinds NPM does not recognize that PageGate is installed Reply with quote

We have moved our Solarwinds NPM and PageGate to a new machine and now we cannot get NPM to recognize that PageGate is installed and running. We had this same problem when we first setup PageGate a year ago but unfortunately we did not document how it was resolved.

Both products are on the same machine.

PageGate Server, Admin, and Monitor are all installed and running.

We have used NotePage install instructions for setting up the ASCII interface.

When Configuring alerts inside of NPM and we get to the step to 'Add an Action' and we choose 'Dial Paging or SMS Service' it pops up an error window which reads: "Notepage has not been installed"

Kirk Killion


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Tech Support



Joined: 25 Aug 2003
Posts: 4351

PostPosted: Thu Oct 14, 2010 9:32 am    Post subject: Reply with quote

Have you stopped and started PageGate's services since you've configured the GetAscii module and your recipients? Also, is Orion running on the same PC as PageGate? The reason I ask is that PageGate's GetAscii module writes values to a specific portion of the registry when the module starts... but it doesn't always update dynamically. Sometimes you do have to stop and start the services to have any recent changes show up in Orion, especially if you've just enabled everything.



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egleason



Joined: 18 Mar 2011
Posts: 2

PostPosted: Fri Mar 18, 2011 5:59 pm    Post subject: Reply with quote

I have this same issue. Is the name of the service intuitive? I do not have any services with PageGate in the name. This is a new install.


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OzCom



Joined: 22 Oct 2003
Posts: 1121
Location: US

PostPosted: Fri Mar 18, 2011 6:17 pm    Post subject: Reply with quote

Are you running PageGate as an APPLICATION or as a SERVICE? - the option is selected via ADMIN under PROGRAM settings



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Aaron D. Osgood
Streamline Communications, LLC
* Authorized Notepage, Inc. Development Partner and Re-seller
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Tech Support



Joined: 25 Aug 2003
Posts: 4351

PostPosted: Mon Mar 21, 2011 8:07 am    Post subject: Reply with quote

Also, to answer your question, the name of the service is the PageGate GetAscii service, so it's fairly intuitive.



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