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jah6719
Joined: 24 Feb 2011
Posts: 12
Location: Michigan
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 Posted: Thu Feb 24, 2011 7:12 pm Post subject: PageGate and OSSI |
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| Can someone help with the proper settings for alphanumeric/text messaging with PageGate via OSSI CAD software? Here is the scenario: EMS/Rescue unit gets primary page via vhf paging. We are trying to use text messaging as a backup system. We have been able to set up and receive a group text when a specific rescue unit is assigned to a call. Here is the problem... Right now everyone assigned to the rescue unit (group) gets the text. We want it to send a text to only the personnel "on duty" at the time of the call - normally one or two people. We have not been able to figure out the proper settings to allow this.
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OzCom
Joined: 22 Oct 2003
Posts: 1122
Location: US
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| Posted: Thu Feb 24, 2011 7:16 pm Post subject: |
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Does your CAD system have the capability of parsing out the individuals on duty?_________________ Aaron D. Osgood
Streamline Communications, LLC
* Authorized Notepage, Inc. Development Partner and Re-seller
TEL: 207-518-8455
AOsgood@streamline-solutions.net
Creators of AutoPage Spillman CAD interface for PageGate |
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jah6719
Joined: 24 Feb 2011
Posts: 12
Location: Michigan
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| Posted: Thu Feb 24, 2011 7:31 pm Post subject: PageGate and OSSI |
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| As far as I know it does. When units check in/out of service CAD will accept a single or multiple personnel for each unit.
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OzCom
Joined: 22 Oct 2003
Posts: 1122
Location: US
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| Posted: Thu Feb 24, 2011 7:35 pm Post subject: |
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OK - assuming you're using getASCII to interface - simply include the individual recipient names in the file polled_________________ Aaron D. Osgood
Streamline Communications, LLC
* Authorized Notepage, Inc. Development Partner and Re-seller
TEL: 207-518-8455
AOsgood@streamline-solutions.net
Creators of AutoPage Spillman CAD interface for PageGate |
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jah6719
Joined: 24 Feb 2011
Posts: 12
Location: Michigan
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| Posted: Thu Feb 24, 2011 7:38 pm Post subject: PageGate and OSSI |
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| I did see the ASCII box checked when we were playing with it today. I'll share this info with the Deputy Dispatch Director and see if we can get it to work tomorrow.
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OzCom
Joined: 22 Oct 2003
Posts: 1122
Location: US
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| Posted: Thu Feb 24, 2011 7:56 pm Post subject: |
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Are you, in fact, licensed for getASCII? It is an optional module_________________ Aaron D. Osgood
Streamline Communications, LLC
* Authorized Notepage, Inc. Development Partner and Re-seller
TEL: 207-518-8455
AOsgood@streamline-solutions.net
Creators of AutoPage Spillman CAD interface for PageGate |
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jah6719
Joined: 24 Feb 2011
Posts: 12
Location: Michigan
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| Posted: Thu Feb 24, 2011 8:05 pm Post subject: PageGate and OSSI |
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| I don't know. I will find out though.
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jah6719
Joined: 24 Feb 2011
Posts: 12
Location: Michigan
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| Posted: Thu Feb 24, 2011 8:11 pm Post subject: PageGate and OSSI |
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| I looked at the some of the documentation I have... It appears we do have the getASCII module. Are you familiar with the OSSI CAD software/interface?
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OzCom
Joined: 22 Oct 2003
Posts: 1122
Location: US
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| Posted: Thu Feb 24, 2011 8:12 pm Post subject: |
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Under ADMIN - look at REGISTRATION - this will tell you what modules you are licensed for_________________ Aaron D. Osgood
Streamline Communications, LLC
* Authorized Notepage, Inc. Development Partner and Re-seller
TEL: 207-518-8455
AOsgood@streamline-solutions.net
Creators of AutoPage Spillman CAD interface for PageGate |
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Tech Support
Joined: 25 Aug 2003
Posts: 4382
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jah6719
Joined: 24 Feb 2011
Posts: 12
Location: Michigan
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| Posted: Fri Feb 25, 2011 6:37 pm Post subject: |
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@ OzCom... Yes we do have the getASCII portion.
@ Tech Support... Are there any special settings on the OSSI side of it to get it to send text messages to only those shown as on-duty on a rig, and not a whole predefined group? We have managed to get it to send a text with CAD info whenever the unit is sent, but it sends it to the whole group. We're trying to get it to send it to those actually working the unit at the time of dispatch and not all employees of the unit.
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Tech Support
Joined: 25 Aug 2003
Posts: 4382
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| Posted: Mon Feb 28, 2011 10:02 am Post subject: |
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Sounds like you need to configure your group to be an on-call group:
1) Open the PageGate Admin.
2) Go to the Groups section.
3) Go into the settings of your group.
4) Put a check in "On-Call Group"
5) Click on "On-Call Schedule"
The on-call schedule table allows you to say what each person's hours are. For example, you could set someone for Monday - Friday from 9 AM to 5 PM. If someone sent the group a message Wednesday at 3 PM, they would get it. If someone sent the group a message Saturday at 9 AM, they wouldn't. |
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