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NotePager Pro Modem Wizard Error

 
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lando09



Joined: 14 Dec 2010
Posts: 5

PostPosted: Tue Dec 14, 2010 5:40 pm    Post subject: NotePager Pro Modem Wizard Error Reply with quote

Hi,

I installed NotePager Pro and when I run the setup wizard for the first time and get to the Modem Wizard and click to search, it starts with COM 1 and then a window appear "NotePager Pro has encountered a problem and needs to close..... debug, send error report or don't send" NotePager Pro is installed on a Windows XP SP3 (32 bit) box. I want to integrate NotePager Pro with Solarwinds. Anyone gotten this error??? HELP!

Lando


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OzCom



Joined: 22 Oct 2003
Posts: 1120
Location: US

PostPosted: Tue Dec 14, 2010 9:38 pm    Post subject: Reply with quote

Is there another routine already using the modem attached to COM1?



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lando09



Joined: 14 Dec 2010
Posts: 5

PostPosted: Wed Dec 15, 2010 9:13 am    Post subject: Reply with quote

There is no other routine using the modem.


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Tech Support



Joined: 25 Aug 2003
Posts: 4311

PostPosted: Wed Dec 15, 2010 11:22 am    Post subject: Reply with quote

The automated routine seems to be encountering a problem when trying to auto-detect the appropriate COM port to use but that shouldn't present a problem, just a minor inconvenience. The first thing we need to do is determine what COM port your modem uses:

1) In Windows, open your Control Panel.

2) In the Control Panel, go into the Phone and Modem Options.

3) In the Phone and Modem Options, go under the Modems tab.

That should provide a list of the modems installed on this system and what COM ports they're attached to. Make a note of what COM port your modem has been assigned.

4) Open NotePager Pro.

5) Go to Tools - Settings - Modem.

6) Set the Modem Port to match the COM port of the modem and click on Apply.



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lando09



Joined: 14 Dec 2010
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PostPosted: Wed Dec 15, 2010 11:31 am    Post subject: Reply with quote

The modem is on COM 1 and I checked the Modem settings in Notepager Pro and its already on COM1. So do i need to run the wizard?? Because when I do it still shows the error before.


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Tech Support



Joined: 25 Aug 2003
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PostPosted: Wed Dec 15, 2010 11:37 am    Post subject: Reply with quote

No, you shouldn't need to run the Wizard, if that's the case. Just configure your carriers and recipients and try to send a few test messages.



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lando09



Joined: 14 Dec 2010
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PostPosted: Wed Dec 15, 2010 12:06 pm    Post subject: Reply with quote

Okay I configured the carrier and recipient and sent a Test message and it went thru. Now I'll try and configure it with Solarwinds. Any help would be appreciated.

Thanks,
Lando


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Tech Support



Joined: 25 Aug 2003
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PostPosted: Wed Dec 15, 2010 2:59 pm    Post subject: Reply with quote

All of the information I have for the SolarWinds part of the integration can be found here:

http://www.notepage.net/solar-winds/integrationfaq.htm



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lando09



Joined: 14 Dec 2010
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PostPosted: Wed Dec 15, 2010 3:02 pm    Post subject: Reply with quote

Okay thanks.


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