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lando09
Joined: 14 Dec 2010
Posts: 5
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 Posted: Tue Dec 14, 2010 5:40 pm Post subject: NotePager Pro Modem Wizard Error |
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Hi,
I installed NotePager Pro and when I run the setup wizard for the first time and get to the Modem Wizard and click to search, it starts with COM 1 and then a window appear "NotePager Pro has encountered a problem and needs to close..... debug, send error report or don't send" NotePager Pro is installed on a Windows XP SP3 (32 bit) box. I want to integrate NotePager Pro with Solarwinds. Anyone gotten this error??? HELP!
Lando
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OzCom
Joined: 22 Oct 2003
Posts: 1122
Location: US
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| Posted: Tue Dec 14, 2010 9:38 pm Post subject: |
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Is there another routine already using the modem attached to COM1?_________________ Aaron D. Osgood
Streamline Communications, LLC
* Authorized Notepage, Inc. Development Partner and Re-seller
TEL: 207-518-8455
AOsgood@streamline-solutions.net
Creators of AutoPage Spillman CAD interface for PageGate |
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lando09
Joined: 14 Dec 2010
Posts: 5
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| Posted: Wed Dec 15, 2010 9:13 am Post subject: |
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| There is no other routine using the modem.
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Tech Support
Joined: 25 Aug 2003
Posts: 4367
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| Posted: Wed Dec 15, 2010 11:22 am Post subject: |
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The automated routine seems to be encountering a problem when trying to auto-detect the appropriate COM port to use but that shouldn't present a problem, just a minor inconvenience. The first thing we need to do is determine what COM port your modem uses:
1) In Windows, open your Control Panel.
2) In the Control Panel, go into the Phone and Modem Options.
3) In the Phone and Modem Options, go under the Modems tab.
That should provide a list of the modems installed on this system and what COM ports they're attached to. Make a note of what COM port your modem has been assigned.
4) Open NotePager Pro.
5) Go to Tools - Settings - Modem.
6) Set the Modem Port to match the COM port of the modem and click on Apply. |
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lando09
Joined: 14 Dec 2010
Posts: 5
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| Posted: Wed Dec 15, 2010 11:31 am Post subject: |
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| The modem is on COM 1 and I checked the Modem settings in Notepager Pro and its already on COM1. So do i need to run the wizard?? Because when I do it still shows the error before.
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Tech Support
Joined: 25 Aug 2003
Posts: 4367
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| Posted: Wed Dec 15, 2010 11:37 am Post subject: |
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| No, you shouldn't need to run the Wizard, if that's the case. Just configure your carriers and recipients and try to send a few test messages. |
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lando09
Joined: 14 Dec 2010
Posts: 5
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| Posted: Wed Dec 15, 2010 12:06 pm Post subject: |
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Okay I configured the carrier and recipient and sent a Test message and it went thru. Now I'll try and configure it with Solarwinds. Any help would be appreciated.
Thanks,
Lando
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Tech Support
Joined: 25 Aug 2003
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lando09
Joined: 14 Dec 2010
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| Posted: Wed Dec 15, 2010 3:02 pm Post subject: |
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| Okay thanks.
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