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Daws
Joined: 07 Sep 2010
Posts: 7
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 Posted: Tue Sep 07, 2010 6:12 am Post subject: Unable to connect to modem |
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Hello,
I am trying to use a MultiModem GPRS Wireless Modem Device from Multi Tech systems:
model: MTCBA-G-U-F4
Serial #: 5002043W
SKU#: 92502765LF
IMEI: 011204000020433
And I was just wondering if it is compatible with Notepager Pro? I do the search for modem and it goes past the com port that it is on (COM6 - I know this because TerraTerm picks it up on that port), all the drivers are installed and it says that it is working fine, but it does not pick it up.
Thanks,
Andrew
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OzCom
Joined: 22 Oct 2003
Posts: 1121
Location: US
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| Posted: Tue Sep 07, 2010 6:57 am Post subject: |
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Your issue is the Windows USB - Com port driver. We install the RS232 version of that modem with NotePager Pro to eliminate that problem. The USB versions of the device do, however, work with PageGate (the network variant of NotePager Pro)._________________ Aaron D. Osgood
Streamline Communications, LLC
* Authorized Notepage, Inc. Development Partner and Re-seller
TEL: 207-518-8455
AOsgood@streamline-solutions.net
Creators of AutoPage Spillman CAD interface for PageGate |
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Daws
Joined: 07 Sep 2010
Posts: 7
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| Posted: Tue Sep 07, 2010 7:39 am Post subject: |
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| Thanks very much for that piece of advice OzCom, I will try with PageGate.
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OzCom
Joined: 22 Oct 2003
Posts: 1121
Location: US
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| Posted: Tue Sep 07, 2010 7:42 am Post subject: |
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Please send your contact info OFF LIST - there are a couple things to consider_________________ Aaron D. Osgood
Streamline Communications, LLC
* Authorized Notepage, Inc. Development Partner and Re-seller
TEL: 207-518-8455
AOsgood@streamline-solutions.net
Creators of AutoPage Spillman CAD interface for PageGate |
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Daws
Joined: 07 Sep 2010
Posts: 7
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| Posted: Tue Sep 07, 2010 10:12 am Post subject: |
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| I have installed PageGate and played around with it and the settings and such, I am unable to get it to recognize this device as a modem. I click scan and it scans all of the COM ports and detects nothing; I'm at a loss.
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OzCom
Joined: 22 Oct 2003
Posts: 1121
Location: US
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| Posted: Tue Sep 07, 2010 10:19 am Post subject: |
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As I said - PLEASE send your direct contact info - Using PageGate with the device you have chosen is easily accomplished, but not out of the box_________________ Aaron D. Osgood
Streamline Communications, LLC
* Authorized Notepage, Inc. Development Partner and Re-seller
TEL: 207-518-8455
AOsgood@streamline-solutions.net
Creators of AutoPage Spillman CAD interface for PageGate
Last edited by OzCom on Tue Sep 07, 2010 10:36 am; edited 1 time in total |
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Daws
Joined: 07 Sep 2010
Posts: 7
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| Posted: Tue Sep 07, 2010 10:27 am Post subject: |
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| Okay.. I didn't understand what you meant by OFF LIST or send tour direct contact info, sorry.
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Daws
Joined: 07 Sep 2010
Posts: 7
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| Posted: Tue Oct 19, 2010 3:51 am Post subject: |
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We are still experiencing this problem connecting to the GSM modem through the software. We have proved that the modem is working when connected to our Windows Server 2003 machine, by connecting to it via the serial port and sending commands to it like that.
Is anyone available to do a remote access session to try and get this working? We have a Juniper SSL VPN which allows remote access sessions over secure connection, and that would be ideal for troubleshooting.
Many thanks...
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Tech Support
Joined: 25 Aug 2003
Posts: 4351
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| Posted: Fri Oct 22, 2010 1:19 pm Post subject: |
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| If you would, please send your contact information to support at notepage dot com |
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Daws
Joined: 07 Sep 2010
Posts: 7
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| Posted: Thu Oct 28, 2010 3:59 am Post subject: |
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| I have sent contact information and details of the issue to that email address, but haven't heard anything back. Can you assist us at all?
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Tech Support
Joined: 25 Aug 2003
Posts: 4351
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| Posted: Thu Oct 28, 2010 9:54 am Post subject: |
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| That's a bit odd... I never received your email. Can you resend it and make a post here to let me know when you've sent it? |
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Daws
Joined: 07 Sep 2010
Posts: 7
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| Posted: Thu Oct 28, 2010 11:02 am Post subject: |
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I sent it to the wrong address. I have emailed it to you now. Hopefully we can look at it tomorrow.
Thanks.
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Tech Support
Joined: 25 Aug 2003
Posts: 4351
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| Posted: Thu Oct 28, 2010 11:15 am Post subject: |
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| I did receive your contact information and have replied with a list of steps. |
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