Inbound SMTP messages are scrambled

[rockien]

We are using Pagegate 4.0 on Windows 2003 server, and I have been notified of a problem of receiving SMTP messages from our Hospital that uses this very extensively.
One problem that I have been able to duplicate are email messages that are sent from VMware/vSphere 4. I get the subject line but everything after that looks like it is an encrypted message. If I configure Vmware to send the same message to my email account, I get the whole message. They have also said that certain message formats from Outlook 2007 don't work ie; fonts, attachments,signature images. How does Pagegate handle HTML messages?
My office and the Hospital are using the same products (Exchange 2007 & Vmware) so it is easy to test.
Maybe I just need to upgrade Pagegate, but looking for help on getting this fixed.

The PGdial log shows this type of message:
8/19/2010 8:01:46 AM SUCCESSFUL Stn:2 To:3886836 Frm:xxx.xyz.com Msg:[VMware vCenter - Alarm Virtual Machine Availability] Virtual Machine Availability changed status from Gray to Red:VGFyZ2V0OiBHV1RDLUZUUDEgClByZXZpb3VzIFN0YXR1czogR3JheSAKTmV

Thanks for any help you can provide! Rockie

[Tech Support]

You'll want to upgrade to PageGate version 5. PageGate version 4 didn't handle certain types of HTML formatting properly and it's been an issue we've long since corrected in v5.

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