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CDMA Wireless Modem Error (3219 Invalid operation)
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nadragon



Joined: 16 Nov 2005
Posts: 61
PostPosted: Tue Jan 05, 2010 6:01 pm    Post subject: CDMA Wireless Modem Error (3219 Invalid operation) Reply with quote
Hello,

We purchased the MultiModem (CDMA & Verizon) and installed it.
I could send the text message using HyperTerminal, but not with PageGate.


PageGate was set as follows.

<Connector 1>
Serial Port is 6.
Direct Connect: checked

<Carrier>
Protocol : GSM-AT
Baud Rate: 115200
Parity: None
Data Bits: 8
Stop Bits: 1
Init String: auto
Max Chars: 160



The error message that I got is.

1/5/2010 4:57:47 PM ========================================
1/5/2010 4:57:47 PM Start connection to carrier: CDMA
1/5/2010 4:57:47 PM Connect using GSM protocol
1/5/2010 4:57:47 PM Setting communication parameters (115200,n,8,1)
1/5/2010 4:57:48 PM ----------------------------------------
1/5/2010 4:57:48 PM Working on message to: xxx from: TEST
1/5/2010 4:57:48 PM Formatting message
1/5/2010 4:57:48 PM Message contained in a single packet
1/5/2010 4:57:48 PM Sending packet
1/5/2010 4:57:48 PM Program Halted.Database error: 3219 Invalid operation. in procedure: SendToModem
1/5/2010 4:57:55 PM Module Started
1/5/2010 4:57:58 PM Time synchronized with scheduler


Can anyone help me out?
Thank you!
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OzCom



Joined: 22 Oct 2003
Posts: 1122
Location: US
PostPosted: Wed Jan 06, 2010 6:20 am    Post subject: Reply with quote
What version of PageGate and exactly what model modem?



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Aaron D. Osgood
Streamline Communications, LLC
* Authorized Notepage, Inc. Development Partner and Re-seller
TEL: 207-518-8455
AOsgood@streamline-solutions.net
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nadragon



Joined: 16 Nov 2005
Posts: 61
PostPosted: Wed Jan 06, 2010 10:55 am    Post subject: Reply with quote
The version of PageGate is 5.0.92
and the model number of modem is MTCBA-C-U.
Thank you.
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OzCom



Joined: 22 Oct 2003
Posts: 1122
Location: US
PostPosted: Wed Jan 06, 2010 11:34 am    Post subject: Reply with quote
OK - Your issue is a Microsoft issue - there is a problem with the USB to COM port driver. It works with HyperTerminal because HyperTerminal doesn't use the same driver. Send me your contact details off list - we have a work around for this very thing



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Aaron D. Osgood
Streamline Communications, LLC
* Authorized Notepage, Inc. Development Partner and Re-seller
TEL: 207-518-8455
AOsgood@streamline-solutions.net
Creators of AutoPage Spillman CAD interface for PageGate
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OzCom



Joined: 22 Oct 2003
Posts: 1122
Location: US
PostPosted: Thu Jan 07, 2010 1:31 pm    Post subject: Reply with quote
UPDATE: Problem solved



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Aaron D. Osgood
Streamline Communications, LLC
* Authorized Notepage, Inc. Development Partner and Re-seller
TEL: 207-518-8455
AOsgood@streamline-solutions.net
Creators of AutoPage Spillman CAD interface for PageGate
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LennySh



Joined: 17 Jan 2010
Posts: 8
PostPosted: Sun Jan 17, 2010 6:53 pm    Post subject: Reply with quote
OzCom wrote:
OK - Your issue is a Microsoft issue - there is a problem with the USB to COM port driver. It works with HyperTerminal because HyperTerminal doesn't use the same driver. Send me your contact details off list - we have a work around for this very thing
I have a very similar issue. Works with HyperTerminal, but not with PageGate. Seems mine doesn't return an error though. It will say sent AT, but it doesn't get a reply. Whats the workaround? I need to know ASAP please...
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LennySh



Joined: 17 Jan 2010
Posts: 8
PostPosted: Mon Jan 18, 2010 1:14 pm    Post subject: Reply with quote
Here's my LOG:

1/18/2010 1:13:06 PM ========================================
1/18/2010 1:13:06 PM Start connection to carrier: MultiTech
1/18/2010 1:13:06 PM Connect using GSM protocol
1/18/2010 1:13:06 PM Setting communication parameters (115200,n,8,1)
1/18/2010 1:13:07 PM Attempting to reset modem
1/18/2010 1:13:09 PM Sent:AT<CR>
1/18/2010 1:13:12 PM Attempting to reset modem
1/18/2010 1:13:13 PM Sent:AT<CR>
1/18/2010 1:13:16 PM Attempting to reset modem
1/18/2010 1:13:18 PM Sent:AT<CR>
1/18/2010 1:13:21 PM Attempting to hang up modem
1/18/2010 1:13:22 PM Sent:AT<CR>
1/18/2010 1:13:26 PM Attempting to hang up modem
1/18/2010 1:13:27 PM Sent:AT<CR>
1/18/2010 1:13:31 PM Attempting to hang up modem
1/18/2010 1:13:33 PM Sent:AT<CR>
1/18/2010 1:13:36 PM Lost contact with modem - module will restart
1/18/2010 1:13:41 PM Module Stopped
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LennySh



Joined: 17 Jan 2010
Posts: 8
PostPosted: Mon Jan 18, 2010 1:16 pm    Post subject: Reply with quote
Heres my LOG with Direct connect checked:

========================================
1/18/2010 1:14:57 PM Start connection to carrier: MultiTech
1/18/2010 1:14:57 PM Connect using GSM protocol
1/18/2010 1:14:57 PM Setting communication parameters (115200,n,8,1)
1/18/2010 1:14:58 PM ----------------------------------------
1/18/2010 1:14:58 PM Working on message to: test from: ME
1/18/2010 1:14:58 PM Formatting message
1/18/2010 1:14:58 PM Message contained in a single packet
1/18/2010 1:14:58 PM Sending packet
1/18/2010 1:14:59 PM Sent:AT+CMGS="xxxxxxxxxx"<CR>
1/18/2010 1:15:04 PM Sent:ME:TESTING<SUB>
1/18/2010 1:15:35 PM Error sending packet
1/18/2010 1:15:35 PM Carrier retry limit reached. Marking pending messages as bad
1/18/2010 1:15:35 PM FAILED Stn:0 To:test Frm:ME Msg:TESTING
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OzCom



Joined: 22 Oct 2003
Posts: 1122
Location: US
PostPosted: Mon Jan 18, 2010 1:22 pm    Post subject: Reply with quote
Direct Connect must NOT BE CHECKED

What is the result from this command through Hyperterminal: AT+CSQ


Additionally - please check your email



_________________
Aaron D. Osgood
Streamline Communications, LLC
* Authorized Notepage, Inc. Development Partner and Re-seller
TEL: 207-518-8455
AOsgood@streamline-solutions.net
Creators of AutoPage Spillman CAD interface for PageGate
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LennySh



Joined: 17 Jan 2010
Posts: 8
PostPosted: Mon Jan 18, 2010 1:50 pm    Post subject: Reply with quote
OzCom wrote:
Direct Connect must NOT BE CHECKED

What is the result from this command through Hyperterminal: AT+CSQ


Additionally - please check your email
Nothing in Email yet. And here's the hyperterminal log.

AT

OK
AT+CSQ

+CSQ: 14, 99

OK
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OzCom



Joined: 22 Oct 2003
Posts: 1122
Location: US
PostPosted: Mon Jan 18, 2010 1:53 pm    Post subject: Reply with quote
Check your junk/spam folder - I replied to your email at 0904 EST this morning

The CSQ command verifies signal strength - you have great signal



_________________
Aaron D. Osgood
Streamline Communications, LLC
* Authorized Notepage, Inc. Development Partner and Re-seller
TEL: 207-518-8455
AOsgood@streamline-solutions.net
Creators of AutoPage Spillman CAD interface for PageGate
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LennySh



Joined: 17 Jan 2010
Posts: 8
PostPosted: Mon Jan 18, 2010 1:55 pm    Post subject: Reply with quote
OzCom wrote:
Check your junjk/spam folder - I replied to your email at 0904 EST this morning
It seems my email server is down. I just sent you another email from another one of my addresses. Please use it.
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LennySh



Joined: 17 Jan 2010
Posts: 8
PostPosted: Mon Jan 18, 2010 1:55 pm    Post subject: Reply with quote
OzCom wrote:
The CSQ command verifies signal strength - you have great signal
Awesome...
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LennySh



Joined: 17 Jan 2010
Posts: 8
PostPosted: Mon Jan 18, 2010 2:53 pm    Post subject: Reply with quote
We just bought PageGate and this Modem. Actually, the Sherriff just got the latest upgrade for PageGate. So I don't think spending any more money is an option. We didn't know we needed a special version until after the modem arrived.
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OzCom



Joined: 22 Oct 2003
Posts: 1122
Location: US
PostPosted: Mon Jan 18, 2010 2:58 pm    Post subject: Reply with quote
It is not that you need a "special version" - the issue you are having is directly a result of the USB to COMport driver. We have installed PageGate and Cellular modems at MANY Public Safety centers across the country - part of our process is to determine what the customer needs to accomplish before ordering hardware.



_________________
Aaron D. Osgood
Streamline Communications, LLC
* Authorized Notepage, Inc. Development Partner and Re-seller
TEL: 207-518-8455
AOsgood@streamline-solutions.net
Creators of AutoPage Spillman CAD interface for PageGate
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View user's profile Send e-mail Visit poster's website AIM Address Yahoo Messenger MSN Messenger
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