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New recipients not getting pages

 
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ioweccmgr



Joined: 25 Nov 2009
Posts: 5

PostPosted: Wed Nov 25, 2009 11:54 am    Post subject: New recipients not getting pages Reply with quote

We use PageGate Version 5. Recently two new recipients were added to the system, both Verizon. They are configured exactly the same as the rest of the Verizon users, and the log file shows their messages as being successfully sent. However, the pages are not getting to the phones. I can sms text them directly from another cell phone with no problem, so the phones are text message capable. Any ideas?



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Tech Support



Joined: 25 Aug 2003
Posts: 4351

PostPosted: Wed Nov 25, 2009 12:03 pm    Post subject: Reply with quote

If you would, please email the pgdial1.log file from the c:\pagegatedata\logs\ directory to support at notepage dot com so I can have a look at what's happening in the command and response sequence.



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