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RTIUser
Joined: 16 Nov 2009
Posts: 2
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 Posted: Mon Nov 16, 2009 3:13 pm Post subject: SMTP Troubelshooting |
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Hello,
I downloaded the trial verison of NotePager Pro and Pagegate. I cannot seem to get either program to send a message via SMTP. What are the troubleshooting steps I can take to make this product work?
Thank you.
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Tech Support
Joined: 25 Aug 2003
Posts: 4387
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| Posted: Mon Nov 16, 2009 5:14 pm Post subject: |
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Well, SMTP is a very network reliant protocol, so there are a few networking tests we'll need to run. The first is to check to see if port 25 is open:
1) In Windows, go to Start - Run.
2) In the Run line, type the following and click OK: command
3) In the command prompt, type the following and hit enter:
telnet notepage.com 25
Let me know what sort of a response you get. |
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RTIUser
Joined: 16 Nov 2009
Posts: 2
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| Posted: Tue Nov 17, 2009 9:31 am Post subject: |
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Hello Tech Support,
Here is what I get..
M:\>telnet notepage.com 25
Connecting To notepage.com...Could not open connection to the host, on port 25:
Connect failed
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Tech Support
Joined: 25 Aug 2003
Posts: 4387
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| Posted: Tue Nov 17, 2009 9:39 am Post subject: |
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Okay, that means port 25 isn't open on your network. Port 25 is the primary connection port for the entire SMTP protocol. This means that the program can't use its primary method of delivery where it concerns SMTP.
Having said that, though, there are two options you have.
Contact your network administrator and ask them to open port 25 for you.
Contact your network administrator and ask them if you have a non-authenticated local SMTP Server that you can use. |
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