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TriciaG
Joined: 26 Mar 2009
Posts: 12
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 Posted: Mon Jun 01, 2009 11:05 am Post subject: Setting up on call schedule |
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| I am setting up the GetWeb interface. I would like to use the oncall feature but need to be able to set up some sort of reoccuring schedule. It seems with in the PG adming I can only select certain days of the week. I would like to say person A has the first week of every month or every 5 weeks etc. Is this possible?
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Tech Support
Joined: 25 Aug 2003
Posts: 4382
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| Posted: Mon Jun 01, 2009 11:07 am Post subject: |
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| Currently, the on-call system in Pagegate isn't calendar based, it's day of the week based. So, unfortunately, right now, it isn't really possible to specify that person A has the first week of every month or every 5 weeks, etc. |
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TriciaG
Joined: 26 Mar 2009
Posts: 12
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| Posted: Mon Jun 01, 2009 11:18 am Post subject: |
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| Are there any plans to change this?
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Tech Support
Joined: 25 Aug 2003
Posts: 4382
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| Posted: Mon Jun 01, 2009 11:19 am Post subject: |
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| Currently, no, but if you want, I can put in a request for it. |
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TriciaG
Joined: 26 Mar 2009
Posts: 12
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| Posted: Mon Jun 01, 2009 11:27 am Post subject: |
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Yes please do. We have a team of 6 or so people that rotate on call duties and this would be great.
What exactly does the on call functionality within advanced options do? I am not sure I understand. Does it mean that between certain hours that you specify the on call person is paged instead of the group members?
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Tech Support
Joined: 25 Aug 2003
Posts: 4382
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| Posted: Mon Jun 01, 2009 11:29 am Post subject: |
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| Well, no. The on-call schedule is to setup a time when certain recipients within a group shouldn't receive messages. So, if I set up an on-call schedule for a recipient named support2 from 8AM to 8PM, that means that any pages that go out between 8:01 PM and 7:59 AM will not go to the support2 recipient. |
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sfjgadget
Joined: 19 May 2009
Posts: 1
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| Posted: Mon Jun 01, 2009 1:34 pm Post subject: |
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I would like to have this feature too!
We have 4 people that are on call every 4 weeks. This would keep everyone from being paged/emailed/test messaged just the on call person.
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peterlyttle
Joined: 04 Apr 2012
Posts: 27
Location: UK
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| Posted: Tue Apr 10, 2012 4:07 am Post subject: |
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Sorry to bump an old thread but this is also something we would like.
In a perfect world it would link to an outlook calendar or a CSV/txt file
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