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Constantine



Joined: 11 May 2009
Posts: 2

PostPosted: Mon May 11, 2009 6:40 am    Post subject: error 330 Reply with quote

Hi all,

I am running the Notepager Pro as a plug-in for my ORION application. Everything runs on a VMWare Server edition (freeware) with Windows Server 2003 std/SP2. Everything was working fine until about a week ago when my modem started giving a 330 error code and failing to deliver SMS. The modem is an HSPDA USB HUAWEI (model E220) and connected on COM port 4 of my VMware server. I am using GSMAT as the protocol for sending SMS.

Here is the dialer log output:
5/11/2009 2:29:24 PM ====================================
5/11/2009 2:29:24 PM Start connection to carrier: CYTA
5/11/2009 2:29:24 PM Connect using GSMAT protocol
5/11/2009 2:29:24 PM Setting communication parameters
5/11/2009 2:29:25 PM Attempting to reset modem
5/11/2009 2:29:38 PM Sent:AT<CR>
5/11/2009 2:29:39 PM Received:K<CR><LF>
5/11/2009 2:29:39 PM Modem reset
5/11/2009 2:29:39 PM Attempting to send carrier init string
5/11/2009 2:29:40 PM Sent:AT&FQ0V1X4&D2<CR>
5/11/2009 2:30:00 PM Received:31384931,0,2,0,6<CR><LF>
5/11/2009 2:30:01 PM Unable to send carrier init string
5/11/2009 2:30:01 PM Sent:AT+CMGF=1<CR>
5/11/2009 2:30:02 PM Received:<CR><LF>OK<CR><LF>
5/11/2009 2:30:02 PM Text delivery mode entered
5/11/2009 2:30:02 PM ------------------------------------------------
5/11/2009 2:30:02 PM Working on message to: TEST from: ORION
5/11/2009 2:30:02 PM Formatting message
5/11/2009 2:30:02 PM Message contained in a single packet
5/11/2009 2:30:02 PM Sending packet
5/11/2009 2:30:02 PM Sent:AT+CMGS="8_DIGIT_CELLULAR_#"<CR>
5/11/2009 2:30:05 PM Received:<CR><LF>+CMS ERROR: 330<CR><LF>
5/11/2009 2:30:06 PM Sent:ORION:testing<SUB>
5/11/2009 2:30:36 PM Received:<CR><LF>^BOOT:31384931,0,2,0,6<CR><LF>
5/11/2009 2:30:36 PM Error sending packet
5/11/2009 2:30:36 PM Attempting to hang up modem
5/11/2009 2:30:44 PM Sent:AT<CR>
5/11/2009 2:30:44 PM Received:<CR><LF>OK<CR><LF>
5/11/2009 2:30:44 PM Modem hung up
5/11/2009 2:31:02 PM ====================================
5/11/2009 2:31:02 PM Start connection to carrier: CYTA
5/11/2009 2:31:02 PM Connect using GSMAT protocol
5/11/2009 2:31:02 PM Setting communication parameters
5/11/2009 2:31:03 PM Attempting to reset modem
5/11/2009 2:31:16 PM Sent:AT<CR>
5/11/2009 2:31:16 PM Received:<CR><LF>OK<CR><LF>
5/11/2009 2:31:17 PM Modem reset
5/11/2009 2:31:17 PM Attempting to send carrier init string
5/11/2009 2:31:17 PM Sent:AT&FQ0V1X4&D2<CR>
5/11/2009 2:31:17 PM Received:<CR><LF>OK<CR><LF>
5/11/2009 2:31:18 PM Carrier init string sent
5/11/2009 2:31:18 PM Sent:AT+CMGF=1<CR>
5/11/2009 2:31:19 PM Received:<CR><LF>OK<CR><LF>
5/11/2009 2:31:19 PM Text delivery mode entered
5/11/2009 2:31:19 PM ------------------------------------------------
5/11/2009 2:31:19 PM Working on message to: TEST from: ORION
5/11/2009 2:31:19 PM Formatting message
5/11/2009 2:31:19 PM Message contained in a single packet
5/11/2009 2:31:19 PM Sending packet
5/11/2009 2:31:19 PM Sent:AT+CMGS="8_DIGIT_CELLULAR_#"<CR>
5/11/2009 2:31:22 PM Received:<CR><LF>+CMS ERROR: 330<CR><LF>
5/11/2009 2:31:23 PM Sent:ORION:testing<SUB>
5/11/2009 2:31:53 PM Received:<CR><LF>^BOOT:31384931,0,2,0,6<CR><LF>
5/11/2009 2:31:53 PM Error sending packet
5/11/2009 2:31:53 PM Message retry limit reached
5/11/2009 2:31:53 PM FAILED To:TEST Frm:ORION Msg:testing
5/11/2009 2:31:53 PM Attempting to hang up modem
5/11/2009 2:32:01 PM Sent:AT<CR>
5/11/2009 2:32:01 PM Received:<CR><LF>OK<CR><LF>
5/11/2009 2:32:01 PM Modem hung up
5/11/2009 2:32:01 PM Carrier retry limit reached. Marking pending messages as bad


I have also checked the modem's signal strength through hyperterminal and I get:
OK
+CSQ: 99,99


Finally, connected through hyperterminal, I keep getting the following message:
^BOOT:31384931,0,2,0,6


Any help would be appreciated!


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OzCom



Joined: 22 Oct 2003
Posts: 1122
Location: US

PostPosted: Mon May 11, 2009 7:45 am    Post subject: Reply with quote

the result from the signal strength indicates that the cellular device is NOT registered on a cellular network



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Aaron D. Osgood
Streamline Communications, LLC
* Authorized Notepage, Inc. Development Partner and Re-seller
TEL: 207-518-8455
AOsgood@streamline-solutions.net
Creators of AutoPage Spillman CAD interface for PageGate
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Constantine



Joined: 11 May 2009
Posts: 2

PostPosted: Tue May 12, 2009 3:44 am    Post subject: Reply with quote

Thank you Oz. Is there a way (through hyperterminal and AT commands) to force the modem to register to a cellular network so Notepage can pick up from there?

I could not find any good documentation on AT commands related to 3G SIMs.


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OzCom



Joined: 22 Oct 2003
Posts: 1122
Location: US

PostPosted: Tue May 12, 2009 5:54 am    Post subject: Reply with quote

Not really - cycling the power on the device will re-register it with the network, but if the device can't "see" the cellular system via Radio Frequency, or if that device is not actually activated on a particular cellular network, it will not work



_________________
Aaron D. Osgood
Streamline Communications, LLC
* Authorized Notepage, Inc. Development Partner and Re-seller
TEL: 207-518-8455
AOsgood@streamline-solutions.net
Creators of AutoPage Spillman CAD interface for PageGate
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View user's profile Send e-mail Visit poster's website AIM Address Yahoo Messenger MSN Messenger
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