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lump532
Joined: 26 Feb 2009
Posts: 3
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 Posted: Thu Feb 26, 2009 2:17 pm Post subject: SMTP Issues making me feel DUMB! |
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Hello,
I apologize, there seem to be a lot of posts like this. I seem to have looked at most of them and am at a loss.
I am using NotePager Pro v3.0 and like the product.
I have had no problems getting our alpha pagers and sprint phones to work with the SNPP settings.
I seem to be having a problem with the SMTP settings. I am connected to a network and failed the SMTP test in the setup wizard. I then tried to use a relay server (smtp.comcast.net) to get around this with no success.
It would be much easier if all the carriers used SNPP settings but I guess I am not that lucky!
Any help would be great. This product will be a huge asset to us if we can get it working.
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Tech Support
Joined: 25 Aug 2003
Posts: 4387
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| Posted: Thu Feb 26, 2009 2:24 pm Post subject: |
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| This may sound like an odd question but do you actually use Comcast as your ISP? |
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lump532
Joined: 26 Feb 2009
Posts: 3
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| Posted: Thu Feb 26, 2009 2:56 pm Post subject: |
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I don't mind odd questions.
Yes, Comcast is our ISP.
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Tech Support
Joined: 25 Aug 2003
Posts: 4387
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| Posted: Thu Feb 26, 2009 3:14 pm Post subject: |
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Okay, this is what you'll want to do:
Protocol: SMTP
Local Domain: comcast.net
Deliver through local email server: smtp.comcast.net
Now, under tools - settings - general, make sure that your Sender's Name is the beginning of a valid comcast email address. For example, if my email address was nobody@comcast.net, my sender's name should be: nobody |
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lump532
Joined: 26 Feb 2009
Posts: 3
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| Posted: Thu Feb 26, 2009 4:14 pm Post subject: |
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It keeps telling me "Message Not Accepted"
I have tried entering both of the following in the email to box:
10digitphonenumber@txt.att.net
10digitphonenumber@mobile.att.net
2/26/2009 2:11:02 PM Working on message to: Hulce, Tasha from: kiowafiredepartment
2/26/2009 2:11:02 PM Formatting message
2/26/2009 2:11:02 PM Message contained in single packet
2/26/2009 2:11:03 PM Trying host: smtp.comcast.net
2/26/2009 2:11:19 PM Connected to: smtp.comcast.net
2/26/2009 2:11:19 PM Disconnected
2/26/2009 2:11:19 PM Message not accepted
2/26/2009 2:11:19 PM Failed Attempt To:Hulce, Tasha Frm:kiowafiredepartment Msg:Test Page
2/26/2009 2:11:19 PM Carrier retry limit reached. Marking pending messages as bad
2/26/2009 2:11:19 PM FAILED To:Hulce, Tasha Frm:kiowafiredepartment Msg:Test Page
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Tech Support
Joined: 25 Aug 2003
Posts: 4387
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| Posted: Thu Feb 26, 2009 4:38 pm Post subject: |
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Hmm... my recommendation would be to call Comcast's tech support and ask them these questions:
1) What SMTP Server can I use?
2) Does it require authentication?
2a) If it does require authentication, what SPECIFIC username and password should I use to authenticate with?
Once you have that answered, email me at support at notepage dot com and we'll go from there. |
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