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Well, one of the bright sparks in the company here found a solution to our problem and it was to add the following init string in to the properties of the modem in Windows Device Manager. Note that I had already tried this init string but had placed it in the properties of the problematic Carrier profile.

&F%C0&U1

Thanks to Ozcom and Tech Support for responding to my request for assistance.

This is the result of using None as the Parity value in the Carrier properties (it was set to Even). The values I have used in this test are as follows: 1200, None, 7, 1, no init string (i.e., NOT auto).

25/01/2007 11:38:58 AM ========================================
25/01/2007 11:38:58 AM Start connection to carrier: OrangeYC
25/01/2007 11:38:58 AM Connect using TAP protocol
25/01/2007 11:38:58 AM Setting communication parameters
25/01/2007 11:38:58 AM Attempting to reset modem
25/01/2007 11:39:00 AM Sent:AT<CR>
25/01/2007 11:39:04 AM Attempting to reset modem
25/01/2007 11:39:06 AM Sent:AT<CR>
25/01/2007 11:39:10 AM Attempting to reset modem
25/01/2007 11:39:12 AM Sent:AT<CR>
25/01/2007 11:39:16 AM Attempting to hang up modem
25/01/2007 11:39:19 AM Sent:AT<CR>
25/01/2007 11:39:23 AM Attempting to hang up modem
25/01/2007 11:39:26 AM Sent:AT<CR>
25/01/2007 11:39:31 AM Attempting to hang up modem
25/01/2007 11:39:33 AM Sent:AT<CR>
25/01/2007 11:40:28 AM ========================================
25/01/2007 11:40:28 AM Start connection to carrier: OrangeYC
25/01/2007 11:40:28 AM Connect using TAP protocol
25/01/2007 11:40:28 AM Setting communication parameters
25/01/2007 11:40:28 AM Attempting to reset modem
25/01/2007 11:40:30 AM Sent:AT<CR>
25/01/2007 11:40:34 AM Attempting to reset modem
25/01/2007 11:40:36 AM Sent:AT<CR>
25/01/2007 11:40:40 AM Attempting to reset modem
25/01/2007 11:40:42 AM Sent:AT<CR>
25/01/2007 11:40:46 AM Attempting to hang up modem
25/01/2007 11:40:49 AM Sent:AT<CR>
25/01/2007 11:40:53 AM Attempting to hang up modem
25/01/2007 11:40:56 AM Sent:AT<CR>
25/01/2007 11:41:01 AM Attempting to hang up modem
25/01/2007 11:41:03 AM Sent:AT<CR>

... and so on. No message sent.

Those question marks in the log are typically indicative of a parity mismatch. In your carrier settings if the parity is even, change it to none, or vice versa.

Shall give that a try in a moment.
Thank you.

Firstly, thanks for responding to my question. I checked RRAS and found that it is not running as evidenced here...

Name Status Startup Type
---- ------ ------------
PageGate Started Automatic
PageGate Dialer1 Started Automatic
PageGate GetAscii Started Automatic
PageGate Scheduler Started Automatic
Routing and Remote Access Disabled

Then I ran HyperTerminal using COM1, 1200, 7, E, 1 and None with the following results:
at
OK
ati1
External Controller Ver3.00, CheckSum=7F7D
OK
ati2
TEST OK!
OK
ati3
IP568 Data/Fax/Voice 56K Modem
OK
ati4
DSP Ver3.00 CheckSum=1CE7
OK
ati5
Australia
OK
ati6
0
OK
ati7
Controller Ver3.00 Date:Jun 11 15:00 2004
OK
ati8
DSP Ver3.00 Date:May 21 17:02 2003
OK
ati9
Software Speakerphone
OK
ati10
Program Memory CheckSum=9C64
OK
ati11
C56
OK
ati12
ERROR

I probably should have told you initially that we have two (2) Carriers defined on this server and the other one works perfectly with the new modem. The difference between the two Carriers (apart from the service related items) is the telephone number they dial.

Then I created a new Carrier and configured the service related items but left all the comms items to their default values. This was the result:

25/01/2007 9:47:56 AM ========================================
25/01/2007 9:47:56 AM Start connection to carrier: OrangeYC
25/01/2007 9:47:56 AM Connect using TAP protocol
25/01/2007 9:47:56 AM Setting communication parameters
25/01/2007 9:47:56 AM Attempting to reset modem
25/01/2007 9:47:58 AM Sent:AT<CR>
25/01/2007 9:47:59 AM Received:<CR><LF>OK<CR><LF>
25/01/2007 9:47:59 AM Modem reset
25/01/2007 9:47:59 AM Attempting to send dialer init string
25/01/2007 9:48:00 AM Sent:AT&FQ0V1X4&D2<CR>
25/01/2007 9:48:00 AM Received:<CR><LF>OK<CR><LF>
25/01/2007 9:48:01 AM Dialer init string sent
25/01/2007 9:48:01 AM Dialing carrie ...

Hello Tech Support,

I am hoping you can help me with a problem I am having where PageGate refuses to send messages to a paging service we have used and continue to use successfully. What has changed is that the old modem died and we have replaced it with a new NetComm CD2004 - Mega-i-Modem. Below you will find a typical excerpt from the PageGate logs.

Things I have tried thus far
• These init strings defined on the Carrier:
AT&F%C0&U1
AT&F%C0&U0*I5
at+ms=v34,0
• No init strings defined on Dialer 1 and on the Carrier
• The "auto" value for the init string defined on Dialer 1 and Carrier
• Permutations of the above ad infinitum all of which made no difference
• Having the modem disabled and enabled in Windows Server 2003
• Various values for Baud, Parity, Data and Stop values (8, N, 1, 1, etc)
• The modem responds to the Windows diagnostics
• Verified that the modem is set to COM1 and Dialer 1 is set to Serial 1
• This server has used PageGate to send pages perfectly before but ever since the new modem, it now does this... (see the below log)

========================================
24/01/2007 6:09:28 PM Start connection to carrier: Orange
24/01/2007 6:09:28 PM Connect using TAP protocol
24/01/2007 6:09:28 PM Setting communication parameters
24/01/2007 6:09:29 PM Attempting to reset modem
24/01/2007 6:09:32 PM Sent:AT<CR>
24/01/2007 6:09:36 PM Attempting to reset modem
24/01/2007 6:09:39 PM Sent:AT<CR>
24/01/2007 6:09:43 PM Attempting to reset modem
24/01/2007 6:09:46 PM Sent:AT<CR>
24/01/2007 6:09:50 PM Attempting to hang up modem
24/01/2007 6:09:53 PM Sent:AT<CR>
24/01/2007 6:09:58 PM Attempting to hang up modem
24/01/2007 6:10:01 PM Sent:AT<CR>
24/01/2007 6:10:06 PM Attempting to hang up modem
24/01/2007 6:10:09 PM Sent:AT<CR>
24/01/2007 6:10:14 PM Carrier retry limit reached. Marking pending messages as bad
24/01/2007 6:10:14 PM FAILED Stn ...

Author	Message
Topic: Can't get PageGate to send pages through a new modem
ycarver Replies: 7 Views: 17110	Forum: PageGate Support Posted: Mon Feb 12, 2007 5:39 pm Subject: Can't get PageGate to send pages through a new modem
ycarver Replies: 7 Views: 17110	Well, one of the bright sparks in the company here found a solution to our problem and it was to add the following init string in to the properties of the modem in Windows Device Manager. Note that I had already tried this init string but had placed it in the properties of the problematic Carrier profile. &F%C0&U1 Thanks to Ozcom and Tech Support for responding to my request for assistance.
Topic: Can't get PageGate to send pages through a new modem
ycarver Replies: 7 Views: 17110	Forum: PageGate Support Posted: Wed Jan 24, 2007 7:45 pm Subject: Can't get PageGate to send pages through a new modem
ycarver Replies: 7 Views: 17110	This is the result of using None as the Parity value in the Carrier properties (it was set to Even). The values I have used in this test are as follows: 1200, None, 7, 1, no init string (i.e., NOT auto). 25/01/2007 11:38:58 AM ======================================== 25/01/2007 11:38:58 AM Start connection to carrier: OrangeYC 25/01/2007 11:38:58 AM Connect using TAP protocol 25/01/2007 11:38:58 AM Setting communication parameters 25/01/2007 11:38:58 AM Attempting to reset modem 25/01/2007 11:39:00 AM Sent:AT<CR> 25/01/2007 11:39:04 AM Attempting to reset modem 25/01/2007 11:39:06 AM Sent:AT<CR> 25/01/2007 11:39:10 AM Attempting to reset modem 25/01/2007 11:39:12 AM Sent:AT<CR> 25/01/2007 11:39:16 AM Attempting to hang up modem 25/01/2007 11:39:19 AM Sent:AT<CR> 25/01/2007 11:39:23 AM Attempting to hang up modem 25/01/2007 11:39:26 AM Sent:AT<CR> 25/01/2007 11:39:31 AM Attempting to hang up modem 25/01/2007 11:39:33 AM Sent:AT<CR> 25/01/2007 11:40:28 AM ======================================== 25/01/2007 11:40:28 AM Start connection to carrier: OrangeYC 25/01/2007 11:40:28 AM Connect using TAP protocol 25/01/2007 11:40:28 AM Setting communication parameters 25/01/2007 11:40:28 AM Attempting to reset modem 25/01/2007 11:40:30 AM Sent:AT<CR> 25/01/2007 11:40:34 AM Attempting to reset modem 25/01/2007 11:40:36 AM Sent:AT<CR> 25/01/2007 11:40:40 AM Attempting to reset modem 25/01/2007 11:40:42 AM Sent:AT<CR> 25/01/2007 11:40:46 AM Attempting to hang up modem 25/01/2007 11:40:49 AM Sent:AT<CR> 25/01/2007 11:40:53 AM Attempting to hang up modem 25/01/2007 11:40:56 AM Sent:AT<CR> 25/01/2007 11:41:01 AM Attempting to hang up modem 25/01/2007 11:41:03 AM Sent:AT<CR> ... and so on. No message sent.
Topic: Can't get PageGate to send pages through a new modem
ycarver Replies: 7 Views: 17110	Forum: PageGate Support Posted: Wed Jan 24, 2007 7:36 pm Subject: Can't get PageGate to send pages through a new modem
ycarver Replies: 7 Views: 17110	Those question marks in the log are typically indicative of a parity mismatch. In your carrier settings if the parity is even, change it to none, or vice versa. Shall give that a try in a moment. Thank you.
Topic: Can't get PageGate to send pages through a new modem
ycarver Replies: 7 Views: 17110	Forum: PageGate Support Posted: Wed Jan 24, 2007 5:53 pm Subject: Can't get PageGate to send pages through a new modem
ycarver Replies: 7 Views: 17110	Firstly, thanks for responding to my question. I checked RRAS and found that it is not running as evidenced here... Name Status Startup Type ---- ------ ------------ PageGate Started Automatic PageGate Dialer1 Started Automatic PageGate GetAscii Started Automatic PageGate Scheduler Started Automatic Routing and Remote Access Disabled Then I ran HyperTerminal using COM1, 1200, 7, E, 1 and None with the following results: at OK ati1 External Controller Ver3.00, CheckSum=7F7D OK ati2 TEST OK! OK ati3 IP568 Data/Fax/Voice 56K Modem OK ati4 DSP Ver3.00 CheckSum=1CE7 OK ati5 Australia OK ati6 0 OK ati7 Controller Ver3.00 Date:Jun 11 15:00 2004 OK ati8 DSP Ver3.00 Date:May 21 17:02 2003 OK ati9 Software Speakerphone OK ati10 Program Memory CheckSum=9C64 OK ati11 C56 OK ati12 ERROR I probably should have told you initially that we have two (2) Carriers defined on this server and the other one works perfectly with the new modem. The difference between the two Carriers (apart from the service related items) is the telephone number they dial. Then I created a new Carrier and configured the service related items but left all the comms items to their default values. This was the result: 25/01/2007 9:47:56 AM ======================================== 25/01/2007 9:47:56 AM Start connection to carrier: OrangeYC 25/01/2007 9:47:56 AM Connect using TAP protocol 25/01/2007 9:47:56 AM Setting communication parameters 25/01/2007 9:47:56 AM Attempting to reset modem 25/01/2007 9:47:58 AM Sent:AT<CR> 25/01/2007 9:47:59 AM Received:<CR><LF>OK<CR><LF> 25/01/2007 9:47:59 AM Modem reset 25/01/2007 9:47:59 AM Attempting to send dialer init string 25/01/2007 9:48:00 AM Sent:AT&FQ0V1X4&D2<CR> 25/01/2007 9:48:00 AM Received:<CR><LF>OK<CR><LF> 25/01/2007 9:48:01 AM Dialer init string sent 25/01/2007 9:48:01 AM Dialing carrie ...
Topic: Can't get PageGate to send pages through a new modem
ycarver Replies: 7 Views: 17110	Forum: PageGate Support Posted: Wed Jan 24, 2007 2:27 am Subject: Can't get PageGate to send pages through a new modem
ycarver Replies: 7 Views: 17110	Hello Tech Support, I am hoping you can help me with a problem I am having where PageGate refuses to send messages to a paging service we have used and continue to use successfully. What has changed is that the old modem died and we have replaced it with a new NetComm CD2004 - Mega-i-Modem. Below you will find a typical excerpt from the PageGate logs. Things I have tried thus far • These init strings defined on the Carrier: AT&F%C0&U1 AT&F%C0&U0*I5 at+ms=v34,0 • No init strings defined on Dialer 1 and on the Carrier • The "auto" value for the init string defined on Dialer 1 and Carrier • Permutations of the above ad infinitum all of which made no difference • Having the modem disabled and enabled in Windows Server 2003 • Various values for Baud, Parity, Data and Stop values (8, N, 1, 1, etc) • The modem responds to the Windows diagnostics • Verified that the modem is set to COM1 and Dialer 1 is set to Serial 1 • This server has used PageGate to send pages perfectly before but ever since the new modem, it now does this... (see the below log) ======================================== 24/01/2007 6:09:28 PM Start connection to carrier: Orange 24/01/2007 6:09:28 PM Connect using TAP protocol 24/01/2007 6:09:28 PM Setting communication parameters 24/01/2007 6:09:29 PM Attempting to reset modem 24/01/2007 6:09:32 PM Sent:AT<CR> 24/01/2007 6:09:36 PM Attempting to reset modem 24/01/2007 6:09:39 PM Sent:AT<CR> 24/01/2007 6:09:43 PM Attempting to reset modem 24/01/2007 6:09:46 PM Sent:AT<CR> 24/01/2007 6:09:50 PM Attempting to hang up modem 24/01/2007 6:09:53 PM Sent:AT<CR> 24/01/2007 6:09:58 PM Attempting to hang up modem 24/01/2007 6:10:01 PM Sent:AT<CR> 24/01/2007 6:10:06 PM Attempting to hang up modem 24/01/2007 6:10:09 PM Sent:AT<CR> 24/01/2007 6:10:14 PM Carrier retry limit reached. Marking pending messages as bad 24/01/2007 6:10:14 PM FAILED Stn ...