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Dear Tech Support,

Our PageGate is back to online. I don't use downloaded installation source bu use original cd from notepage. The Installation is success. However, when I use original mdb, the pagegate services are back to non-responsive. So I have to take mdb from year-end backup mdb and re-run the services.

Now, our PageGate is running, all of our setting, recipient are retain. I dont event need to register again. I believe that register information is included in the mdb.

Thank you in advance..

Dear Tech Suppt,

That's the complete uninstall process. I hope it will help us.

I read from web that mdb files contain all information except hardware base information. ( COM, Modem properties etc ).
If someone move the modem from COM 1 to COM 2, (or software that moved i/o address of com1/2), can PageGate automatically detect this? or we have to manually redirect it to the current port?

Thanks for reply.

I did save PageGate.mdb file for sure.

After that I do these steps :
1) Uninstall PageGate. When prompted, I dont choose full uninstall. However, I want to retain recipient entry and all logs.

2) Download the latest build of PageGate from your website

3) Run the installation from the file I've downloaded

During installation, I get error : " The procedure entry point I_RpcAsyncSendReceive could not be located in the dynamic link library RPCRT4.dll"
Installation continues and I still get "complete installation" window.

However, when I try to start the PageGate service, it failed. We have EventID 7000 and msg : The PageGate service failed to start due to the following error:
The service did not respond to the start or control request in a timely fashion.
Should I have to complete/full uninstall ??

Any idea?

HI all,

We have PageGate running on Windows 2003 standard server SP1. We have no problem until yesterday. After upgrade one of our Tape Driver (for backup) we found that all PageGate services are stopped. When we start these services, we get error : " The PageGate services on local Computer started and then stopped. Some services stop automatically if they have no work to do, for example, the performance Logs and Alert Services".
From Open Manager (server maintenance software diagnostic) we found that modem properties (\device\blablabla\) had been changed.

I can not open PgAdmin, PGClient nor PgMonitor...

Now we can not send page to our recipients. Please Help....

Author	Message
Topic: All PageGate Services are stopped ???
wantheman Replies: 6 Views: 16659	Forum: PageGate Support Posted: Wed Jan 11, 2006 2:42 am Subject: All PageGate Services are stopped ???
wantheman Replies: 6 Views: 16659	Dear Tech Support, Our PageGate is back to online. I don't use downloaded installation source bu use original cd from notepage. The Installation is success. However, when I use original mdb, the pagegate services are back to non-responsive. So I have to take mdb from year-end backup mdb and re-run the services. Now, our PageGate is running, all of our setting, recipient are retain. I dont event need to register again. I believe that register information is included in the mdb. Thank you in advance..
Topic: All PageGate Services are stopped ???
wantheman Replies: 6 Views: 16659	Forum: PageGate Support Posted: Mon Jan 09, 2006 12:14 pm Subject: All PageGate Services are stopped ???
wantheman Replies: 6 Views: 16659	Dear Tech Suppt, That's the complete uninstall process. I hope it will help us. I read from web that mdb files contain all information except hardware base information. ( COM, Modem properties etc ). If someone move the modem from COM 1 to COM 2, (or software that moved i/o address of com1/2), can PageGate automatically detect this? or we have to manually redirect it to the current port?
Topic: All PageGate Services are stopped ???
wantheman Replies: 6 Views: 16659	Forum: PageGate Support Posted: Mon Jan 09, 2006 11:42 am Subject: All PageGate Services are stopped ???
wantheman Replies: 6 Views: 16659	Thanks for reply. I did save PageGate.mdb file for sure. After that I do these steps : 1) Uninstall PageGate. When prompted, I dont choose full uninstall. However, I want to retain recipient entry and all logs. 2) Download the latest build of PageGate from your website 3) Run the installation from the file I've downloaded During installation, I get error : " The procedure entry point I_RpcAsyncSendReceive could not be located in the dynamic link library RPCRT4.dll" Installation continues and I still get "complete installation" window. However, when I try to start the PageGate service, it failed. We have EventID 7000 and msg : The PageGate service failed to start due to the following error: The service did not respond to the start or control request in a timely fashion. Should I have to complete/full uninstall ?? Any idea?
Topic: All PageGate Services are stopped ???
wantheman Replies: 6 Views: 16659	Forum: PageGate Support Posted: Mon Jan 09, 2006 4:05 am Subject: All PageGate Services are stopped ???
wantheman Replies: 6 Views: 16659	HI all, We have PageGate running on Windows 2003 standard server SP1. We have no problem until yesterday. After upgrade one of our Tape Driver (for backup) we found that all PageGate services are stopped. When we start these services, we get error : " The PageGate services on local Computer started and then stopped. Some services stop automatically if they have no work to do, for example, the performance Logs and Alert Services". From Open Manager (server maintenance software diagnostic) we found that modem properties (\device\blablabla\) had been changed. I can not open PgAdmin, PGClient nor PgMonitor... Now we can not send page to our recipients. Please Help....