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You guys will love this. I copied and pasted your responses from the forum to Arch and told them that the problem was on their side. The guy who i've been in contact accidentally replied to my email (he meant to send it to a co-worker) with a response of "Read Below. You will laugh at this one." Not 2 minutes later I received the quickest response i've ever gotten from Arch, a CYA phone call from him saying that he meant to send that somewhere else. I made him sweat on the phone and told him it really was their problem even though his accidental email told otherwise. Fun stuff. More to come.

We were working solid and it suddenly dumped, I've talked with Arch for about 2.5 weeks (1.5 weeks they ignored me) and couldn't believe it was something with the PageGate software. Nothing had changed, but they refused the fact that it was their server. This will certainly help in telling them to fix their problem. Thanks for the help :)

The log has been sent, please let me know what you find out.

I did as you asked, 4.0.0.9 is the version showing.

My company has been using PageGate SNPP short-term, and it's been working for our tests until recently. Suddenly, SNPP messages sent to ArchWireless no longer work. I looked in the log and talked to ArchWireless and they're telling me that the protocol is to login, and issue the following command sequence: PAGE, MESS, SEND, QUIT. Pagegate is doing PAGE, DATA, MESS................. it fails on the DATA command. I need help getting this to go. Please help!
P.S. I looked for options to change the format of SNPP (I looked online, there are different levels of SNPP) without any luck.

Thanks

Author	Message
Topic: SNPP Failure
soldier3003 Replies: 12 Views: 29352	Forum: PageGate Support Posted: Wed Nov 30, 2005 4:04 pm Subject: This is great..............
soldier3003 Replies: 12 Views: 29352	You guys will love this. I copied and pasted your responses from the forum to Arch and told them that the problem was on their side. The guy who i've been in contact accidentally replied to my email (he meant to send it to a co-worker) with a response of "Read Below. You will laugh at this one." Not 2 minutes later I received the quickest response i've ever gotten from Arch, a CYA phone call from him saying that he meant to send that somewhere else. I made him sweat on the phone and told him it really was their problem even though his accidental email told otherwise. Fun stuff. More to come.
Topic: SNPP Failure
soldier3003 Replies: 12 Views: 29352	Forum: PageGate Support Posted: Wed Nov 30, 2005 3:42 pm Subject: Thanks
soldier3003 Replies: 12 Views: 29352	We were working solid and it suddenly dumped, I've talked with Arch for about 2.5 weeks (1.5 weeks they ignored me) and couldn't believe it was something with the PageGate software. Nothing had changed, but they refused the fact that it was their server. This will certainly help in telling them to fix their problem. Thanks for the help :)
Topic: SNPP Failure
soldier3003 Replies: 12 Views: 29352	Forum: PageGate Support Posted: Tue Nov 29, 2005 12:11 pm Subject: Dialer 1 Log
soldier3003 Replies: 12 Views: 29352	The log has been sent, please let me know what you find out.
Topic: SNPP Failure
soldier3003 Replies: 12 Views: 29352	Forum: PageGate Support Posted: Mon Nov 28, 2005 3:17 pm Subject: SNPP Failure
soldier3003 Replies: 12 Views: 29352	I did as you asked, 4.0.0.9 is the version showing.
Topic: SNPP Failure
soldier3003 Replies: 12 Views: 29352	Forum: PageGate Support Posted: Mon Nov 28, 2005 10:43 am Subject: SNPP Failure
soldier3003 Replies: 12 Views: 29352	My company has been using PageGate SNPP short-term, and it's been working for our tests until recently. Suddenly, SNPP messages sent to ArchWireless no longer work. I looked in the log and talked to ArchWireless and they're telling me that the protocol is to login, and issue the following command sequence: PAGE, MESS, SEND, QUIT. Pagegate is doing PAGE, DATA, MESS................. it fails on the DATA command. I need help getting this to go. Please help! P.S. I looked for options to change the format of SNPP (I looked online, there are different levels of SNPP) without any luck. Thanks