Search found 5 matches

Last night we have resolved the issue.

Thank you for all your help.

Thank you very much for removing my number.

We are a 911 center and our emergency pages have not going out for a couple of days.

Is there any chance that someone can assist us today?

Thanks

Can we communicate on the phone?

We need your assistence.

That will be helpful.

Below are sample logs.

I can't provide complete logs due to privacy.

------------------------------- Pagegate.log -------------------------------

12/15/2010 11:45:42 AM Module resumed
12/15/2010 11:45:42 AM Asking PGGWeb module to start
12/15/2010 11:45:44 AM Asking Connector1 module to start
12/15/2010 11:45:47 AM Asking Connector2 module to start
12/15/2010 11:45:49 AM Asking Connector3 module to start
12/15/2010 11:45:50 AM Asking Connector4 module to start
12/15/2010 11:45:52 AM Asking Connector5 module to start
12/15/2010 11:45:54 AM Asking Connector6 module to start
12/15/2010 11:45:56 AM Asking Connector7 module to start
12/15/2010 11:46:01 AM Time synchronized with scheduler
12/15/2010 11:46:01 AM PGGWeb start detected
12/15/2010 11:46:01 AM Connector1 start detected
12/15/2010 11:46:01 AM Connector2 start detected
12/15/2010 11:46:01 AM Connector3 start detected
12/15/2010 11:46:01 AM Connector4 start detected
12/15/2010 11:46:01 AM Connector5 start detected
12/15/2010 11:46:01 AM Connector6 start detected
12/15/2010 11:46:01 AM Connector7 start detected
12/15/2010 11:55:34 AM PGSched Message scheduled. Recipient: janice_miller from: 124391
12/15/2010 11:55:34 AM PGSched Message scheduled. Recipient: janice_miller_pager from: 124391
12/15/2010 11:55:34 AM PGSched Message scheduled. Recipient: sameer_patel from: 124391
12/15/2010 11:55:39 AM PGDial1 SUCCESSFUL Stn:4 To:sameer_patel Frm:124391 Msg:[OC] This is a test.<13><10>
12/15/2010 11:55:42 AM PGDial2 SUCCESSFUL Stn:4 To:janice_miller_pager Frm:124391 Msg:[OC] This is a test.<13><10>
12/15/2010 11:56:49 AM PGDial1 SUCCESSFUL Stn:4 To:janice_miller Frm:124391 Msg:[OC] This is a test.<13><10>

------------------------------- PGDial1.log -------------------------------
12/15/2010 11:45:46 AM Module Started
12/15/2010 11:45:47 AM Time synchronized with scheduler
12/15/2010 11:55:34 AM =========== ...

Pagegate Version : 5.0
Wireless Modem: Multi-Tech MTCBA-C-U
Service: Verizon
Server Machine: Windows 2000 Server

We are experiencing problems in sending out SMS messages through Pagegate software using Multi-tech cellular modem (Verizon) since December 10th 2010. Before December 10th, the SMS messages were going out properly. All other messages are going out fine from PageGate except SMS.

Looking at the Pagegate logs, the server acknowledges that it was sent out successfully but the recipients have never received the SMS since December 10th.
We checked with Verizon and the account is still active with proper unlimited text plan.

We tried rebooting the Windows Server, Pagegate Software and the modem instrument. But we still are experiencing the same issue.

Please help to resolve the problem.

Author	Message
Topic: Problem with sending out SMS Messages
sameer.patel Replies: 8 Views: 19270	Forum: PageGate Support Posted: Thu Dec 16, 2010 10:02 am Subject: Problem with sending out SMS Messages
sameer.patel Replies: 8 Views: 19270	Last night we have resolved the issue. Thank you for all your help.
Topic: Problem with sending out SMS Messages
sameer.patel Replies: 8 Views: 19270	Forum: PageGate Support Posted: Wed Dec 15, 2010 4:57 pm Subject: Problem with sending out SMS Messages
sameer.patel Replies: 8 Views: 19270	Thank you very much for removing my number. We are a 911 center and our emergency pages have not going out for a couple of days. Is there any chance that someone can assist us today? Thanks
Topic: Problem with sending out SMS Messages
sameer.patel Replies: 8 Views: 19270	Forum: PageGate Support Posted: Wed Dec 15, 2010 4:40 pm Subject: Problem with sending out SMS Messages
sameer.patel Replies: 8 Views: 19270	Can we communicate on the phone? We need your assistence. That will be helpful.
Topic: Problem with sending out SMS Messages
sameer.patel Replies: 8 Views: 19270	Forum: PageGate Support Posted: Wed Dec 15, 2010 3:38 pm Subject: Problem with sending out SMS Messages
sameer.patel Replies: 8 Views: 19270	Below are sample logs. I can't provide complete logs due to privacy. ------------------------------- Pagegate.log ------------------------------- 12/15/2010 11:45:42 AM Module resumed 12/15/2010 11:45:42 AM Asking PGGWeb module to start 12/15/2010 11:45:44 AM Asking Connector1 module to start 12/15/2010 11:45:47 AM Asking Connector2 module to start 12/15/2010 11:45:49 AM Asking Connector3 module to start 12/15/2010 11:45:50 AM Asking Connector4 module to start 12/15/2010 11:45:52 AM Asking Connector5 module to start 12/15/2010 11:45:54 AM Asking Connector6 module to start 12/15/2010 11:45:56 AM Asking Connector7 module to start 12/15/2010 11:46:01 AM Time synchronized with scheduler 12/15/2010 11:46:01 AM PGGWeb start detected 12/15/2010 11:46:01 AM Connector1 start detected 12/15/2010 11:46:01 AM Connector2 start detected 12/15/2010 11:46:01 AM Connector3 start detected 12/15/2010 11:46:01 AM Connector4 start detected 12/15/2010 11:46:01 AM Connector5 start detected 12/15/2010 11:46:01 AM Connector6 start detected 12/15/2010 11:46:01 AM Connector7 start detected 12/15/2010 11:55:34 AM PGSched Message scheduled. Recipient: janice_miller from: 124391 12/15/2010 11:55:34 AM PGSched Message scheduled. Recipient: janice_miller_pager from: 124391 12/15/2010 11:55:34 AM PGSched Message scheduled. Recipient: sameer_patel from: 124391 12/15/2010 11:55:39 AM PGDial1 SUCCESSFUL Stn:4 To:sameer_patel Frm:124391 Msg:[OC] This is a test.<13><10> 12/15/2010 11:55:42 AM PGDial2 SUCCESSFUL Stn:4 To:janice_miller_pager Frm:124391 Msg:[OC] This is a test.<13><10> 12/15/2010 11:56:49 AM PGDial1 SUCCESSFUL Stn:4 To:janice_miller Frm:124391 Msg:[OC] This is a test.<13><10> ------------------------------- PGDial1.log ------------------------------- 12/15/2010 11:45:46 AM Module Started 12/15/2010 11:45:47 AM Time synchronized with scheduler 12/15/2010 11:55:34 AM =========== ...
Topic: Problem with sending out SMS Messages
sameer.patel Replies: 8 Views: 19270	Forum: PageGate Support Posted: Wed Dec 15, 2010 2:06 pm Subject: Problem with sending out SMS Messages
sameer.patel Replies: 8 Views: 19270	Pagegate Version : 5.0 Wireless Modem: Multi-Tech MTCBA-C-U Service: Verizon Server Machine: Windows 2000 Server We are experiencing problems in sending out SMS messages through Pagegate software using Multi-tech cellular modem (Verizon) since December 10th 2010. Before December 10th, the SMS messages were going out properly. All other messages are going out fine from PageGate except SMS. Looking at the Pagegate logs, the server acknowledges that it was sent out successfully but the recipients have never received the SMS since December 10th. We checked with Verizon and the account is still active with proper unlimited text plan. We tried rebooting the Windows Server, Pagegate Software and the modem instrument. But we still are experiencing the same issue. Please help to resolve the problem.