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problem：we can not find the port com1 ,and can not find tool-setup-modem.

we used notepage pro 5.0.6,
we operating system are windows 2012 r2 ；

error list ：
========================================
2017-02-14 20:21:45 Start connection to carrier: BJsolarwinds
2017-02-14 20:21:45 Connect using GSMAT protocol
2017-02-14 20:21:45 Setting communication parameters
2017-02-14 20:21:45 Attempting to reset modem
2017-02-14 20:21:45 Sent:AT<CR>
2017-02-14 20:21:48 Attempting to reset modem
2017-02-14 20:21:48 Sent:AT<CR>
2017-02-14 20:21:51 Attempting to reset modem
2017-02-14 20:21:51 Sent:AT<CR>
2017-02-14 20:21:51 Delivery Engine Stopped

2017-02-23 17:10:34 Delivery Engine Started (npp.exe=5.00.0006 nppdial.exe=5.00.0006)
2017-02-23 17:10:34 Program directory: C:\Program Files (x86)\NotePage\NotePager Pro\
2017-02-23 17:10:34 Global Database directory: C:\ProgramData\NotePage\NotePager Pro\5.0\
2017-02-23 17:10:34 User Database directory: C:\Users\tonyx\AppData\Roaming\NotePage\NotePager Pro\5.0\
2017-02-23 17:10:34 Program Halted. Error# 339 Component 'fmjr10.dll' or one of its dependencies not correctly registered: a file is missing or invalid in Procedure: main
2017-02-23 17:10:39 Delivery Engine Started (npp.exe=5.00.0006 nppdial.exe=5.00.0006)
2017-02-23 17:10:39 Program directory: C:\Program Files (x86)\NotePage\NotePager Pro\
2017-02-23 17:10:39 Global Database directory: C:\ProgramData\NotePage\NotePager Pro\5.0\
2017-02-23 17:10:39 User Database directory: C:\Users\tonyx\AppData\Roaming\NotePage\NotePager Pro\5.0\
2017-02-23 17:10:39 Program Halted. Error# 339 Component 'fmjr10.dll' or one of its dependencies not correctly registered: a file is missing or invalid in Procedure: main
2017-02-23 17:10:44 Delivery Engine Started (npp.exe=5.00.0006 nppdial.exe=5.00.0006)
2017-02-23 17:10:44 Program directory: C:\Program Files (x86)\NotePage\NotePager Pro\
2017-02-23 17:10 ...

Author	Message
Topic: port in use or do not exist
richer Replies: 3 Views: 24508	Forum: NotePager Pro Support Posted: Thu Feb 23, 2017 3:11 am Subject: port in use or do not exist
richer Replies: 3 Views: 24508	problem：we can not find the port com1 ,and can not find tool-setup-modem. we used notepage pro 5.0.6, we operating system are windows 2012 r2 ； error list ： ======================================== 2017-02-14 20:21:45 Start connection to carrier: BJsolarwinds 2017-02-14 20:21:45 Connect using GSMAT protocol 2017-02-14 20:21:45 Setting communication parameters 2017-02-14 20:21:45 Attempting to reset modem 2017-02-14 20:21:45 Sent:AT<CR> 2017-02-14 20:21:48 Attempting to reset modem 2017-02-14 20:21:48 Sent:AT<CR> 2017-02-14 20:21:51 Attempting to reset modem 2017-02-14 20:21:51 Sent:AT<CR> 2017-02-14 20:21:51 Delivery Engine Stopped 2017-02-23 17:10:34 Delivery Engine Started (npp.exe=5.00.0006 nppdial.exe=5.00.0006) 2017-02-23 17:10:34 Program directory: C:\Program Files (x86)\NotePage\NotePager Pro\ 2017-02-23 17:10:34 Global Database directory: C:\ProgramData\NotePage\NotePager Pro\5.0\ 2017-02-23 17:10:34 User Database directory: C:\Users\tonyx\AppData\Roaming\NotePage\NotePager Pro\5.0\ 2017-02-23 17:10:34 Program Halted. Error# 339 Component 'fmjr10.dll' or one of its dependencies not correctly registered: a file is missing or invalid in Procedure: main 2017-02-23 17:10:39 Delivery Engine Started (npp.exe=5.00.0006 nppdial.exe=5.00.0006) 2017-02-23 17:10:39 Program directory: C:\Program Files (x86)\NotePage\NotePager Pro\ 2017-02-23 17:10:39 Global Database directory: C:\ProgramData\NotePage\NotePager Pro\5.0\ 2017-02-23 17:10:39 User Database directory: C:\Users\tonyx\AppData\Roaming\NotePage\NotePager Pro\5.0\ 2017-02-23 17:10:39 Program Halted. Error# 339 Component 'fmjr10.dll' or one of its dependencies not correctly registered: a file is missing or invalid in Procedure: main 2017-02-23 17:10:44 Delivery Engine Started (npp.exe=5.00.0006 nppdial.exe=5.00.0006) 2017-02-23 17:10:44 Program directory: C:\Program Files (x86)\NotePage\NotePager Pro\ 2017-02-23 17:10 ...