Search found 3 matches

Did creating the LocalDB entry and moving the database file end up resolving the issue, or are you still seeing the same behavior afterward?

Does anyone have any comments?

Hi all,

I'm hoping someone has run into this issue before and can point me in the right direction.

I've installed NotePager Pro v5 directly on our SolarWinds server. The software itself appears to be working correctly because I can send and receive SMS messages directly from the NotePager Pro interface without any problems. This confirms that the modem is connected and capable of sending messages.

The problem occurs when SolarWinds tries to send alerts. I've tested both the "Dial Paging or SMS" action and the "Execute Program" action, but no SMS messages are delivered. SolarWinds reports that the alert action completed successfully, yet nothing is received on the destination device.

One thing that makes this even more confusing is that when I select "Dial Paging or SMS" and browse the page recipients, I can see all the NotePager Pro recipients listed. From my understanding, this suggests that SolarWinds is detecting the NotePager installation correctly.

I've reviewed the configuration multiple times and compared it against our existing production environment, which is still running NotePager Pro v3 and has been working flawlessly for years. The new system is scheduled to go live in a couple of weeks, so I'm trying to resolve this before deployment.

Has anyone successfully integrated SolarWinds with NotePager Pro v5? Are there any compatibility issues, permissions settings, service account requirements, or configuration changes between v3 and v5 that I might be overlooking?

Any suggestions or experiences would be greatly appreciated.

Thanks in advance.

Author	Message
Topic: SolarWinds Detects NotePager Pro v5 but SMS Alerts Are Not B
quilenber569 Replies: 4 Views: 17301	Forum: NotePager Pro Support Posted: Mon Jun 15, 2026 10:44 pm Subject: SolarWinds Detects NotePager Pro v5 but SMS Alerts Are Not B
quilenber569 Replies: 4 Views: 17301	Did creating the LocalDB entry and moving the database file end up resolving the issue, or are you still seeing the same behavior afterward?
Topic: SolarWinds Detects NotePager Pro v5 but SMS Alerts Are Not B
quilenber569 Replies: 4 Views: 17301	Forum: NotePager Pro Support Posted: Wed Jun 10, 2026 9:52 pm Subject: SolarWinds Detects NotePager Pro v5 but SMS Alerts Are Not B
quilenber569 Replies: 4 Views: 17301	Does anyone have any comments?
Topic: SolarWinds Detects NotePager Pro v5 but SMS Alerts Are Not B
quilenber569 Replies: 4 Views: 17301	Forum: NotePager Pro Support Posted: Wed Jun 10, 2026 2:50 am Subject: SolarWinds Detects NotePager Pro v5 but SMS Alerts Are Not B
quilenber569 Replies: 4 Views: 17301	Hi all, I'm hoping someone has run into this issue before and can point me in the right direction. I've installed NotePager Pro v5 directly on our SolarWinds server. The software itself appears to be working correctly because I can send and receive SMS messages directly from the NotePager Pro interface without any problems. This confirms that the modem is connected and capable of sending messages. The problem occurs when SolarWinds tries to send alerts. I've tested both the "Dial Paging or SMS" action and the "Execute Program" action, but no SMS messages are delivered. SolarWinds reports that the alert action completed successfully, yet nothing is received on the destination device. One thing that makes this even more confusing is that when I select "Dial Paging or SMS" and browse the page recipients, I can see all the NotePager Pro recipients listed. From my understanding, this suggests that SolarWinds is detecting the NotePager installation correctly. I've reviewed the configuration multiple times and compared it against our existing production environment, which is still running NotePager Pro v3 and has been working flawlessly for years. The new system is scheduled to go live in a couple of weeks, so I'm trying to resolve this before deployment. Has anyone successfully integrated SolarWinds with NotePager Pro v5? Are there any compatibility issues, permissions settings, service account requirements, or configuration changes between v3 and v5 that I might be overlooking? Any suggestions or experiences would be greatly appreciated. Thanks in advance.