Search found 10 matches

we have a lot of recipients that had their carrier changed for some reason, this was the reason for nothing going out. Actually this is prob the real reason why it quit working but at least I got an upgrade out of it for them. :)

Spoke too soon, when I brought the original database in and allow an upgrade, it brought in the queue from the previous system. We have 256 pending pages listed.

How do I flush this?

Great! Looks like we are running again. Thanks.

Ok, I see now. :) I always thought you had to export but the database holds all this, duh.. :)

NOW, about the updates on the client side. Can an inplace upgrade be accomplished or do we have to do the uninstall/reinstall for each?

We had to uninstall the server. Were on v4. The settings wont import. We have over 70 users on this system. How do we import as it says it cant :(

4 to 5

We had to uninstall the server. Were on v4. The settings wont import. We have over 70 users on this system. How do we import as it says it cant :(

[quote="Tech Support"]Don,

The first thing I'd recommend doing is removing the additional admin and monitor from the system running the PageGate Server. The Server install installs the server copy of the admin and monitor. Having the workstation and server admins running on the same system can cause problems.

After you uninstall the additional admin, run the PageGate Admin out of the PageGate program group. Once you do that, try to switch the run style again and this time it should prompt you for credentials, then allow the services to be created.[/quote]

I have uninstalled everything and reinstalled again. Before I imported anything I switched it to NT Service. Looked ok on the changes however the service gives an error, delay responce in starting, etc and stops. I've decided to switch it back to standard app, imported the users and connectors, etc. Right clicked a user and sent a test page. It's still sitting in the pending queue, so this is the same issue I had before.

I have just purchased the V5 Upgrade and now waiting on the information but what direction should we go? I don't mind uninstalling v4 and doing v5 install but if that doesn't work, what are some trouble shooting steps to proceed with?
Thanks,
Don

I can understand an upgrade but this is a server in place for over 2 years, 2 recipients enabled won't do well in this case since there are over 70 entered.

I have purchased the upgrade, fyi.

Page Gate, v4 - has been installed and working for a couple years now without issue. recently we have noticed that it seems to be holding all pages as we found 250 pages in the queue.

We have looked over the forum and performed a couple of suggestions however no luck. At this point we have:

Uninstalled the full program
Rebooted the server
Downloaded the 4.0.9 install listed in forum
Reinstalled the server, client, monitor and admin programs
Rebooted the server
Loaded admin, created the new DB, imported the information back.
At this point we try to change from application start to nt service start. A barely visible popup shows "settings changed" yet no new services are created.

At this point we are stuck and down.

How do we create these service manually?
How do we proceed from here?

Don

Author	Message
Topic: PageGate Server issue
pitg Replies: 16 Views: 36172	Forum: PageGate Support Posted: Fri Aug 01, 2008 2:01 pm Subject: PageGate Server issue
pitg Replies: 16 Views: 36172	we have a lot of recipients that had their carrier changed for some reason, this was the reason for nothing going out. Actually this is prob the real reason why it quit working but at least I got an upgrade out of it for them. :)
Topic: PageGate Server issue
pitg Replies: 16 Views: 36172	Forum: PageGate Support Posted: Fri Aug 01, 2008 1:25 pm Subject: PageGate Server issue
pitg Replies: 16 Views: 36172	Spoke too soon, when I brought the original database in and allow an upgrade, it brought in the queue from the previous system. We have 256 pending pages listed. How do I flush this?
Topic: PageGate Server issue
pitg Replies: 16 Views: 36172	Forum: PageGate Support Posted: Wed Jul 30, 2008 3:00 pm Subject: PageGate Server issue
pitg Replies: 16 Views: 36172	Great! Looks like we are running again. Thanks.
Topic: PageGate Server issue
pitg Replies: 16 Views: 36172	Forum: PageGate Support Posted: Wed Jul 30, 2008 2:26 pm Subject: PageGate Server issue
pitg Replies: 16 Views: 36172	Ok, I see now. :) I always thought you had to export but the database holds all this, duh.. :) NOW, about the updates on the client side. Can an inplace upgrade be accomplished or do we have to do the uninstall/reinstall for each?
Topic: PageGate Server issue
pitg Replies: 16 Views: 36172	Forum: PageGate Support Posted: Wed Jul 30, 2008 2:09 pm Subject: Upgrade Issue 4 > 5
pitg Replies: 16 Views: 36172	We had to uninstall the server. Were on v4. The settings wont import. We have over 70 users on this system. How do we import as it says it cant :(
Topic: PageGate Server issue
pitg Replies: 16 Views: 36172	Forum: PageGate Support Posted: Wed Jul 30, 2008 1:54 pm Subject: PageGate Server issue
pitg Replies: 16 Views: 36172	4 to 5
Topic: PageGate Server issue
pitg Replies: 16 Views: 36172	Forum: PageGate Support Posted: Wed Jul 30, 2008 1:49 pm Subject: Upgrade Issue 4 > 5
pitg Replies: 16 Views: 36172	We had to uninstall the server. Were on v4. The settings wont import. We have over 70 users on this system. How do we import as it says it cant :(
Topic: PageGate Server issue
pitg Replies: 16 Views: 36172	Forum: PageGate Support Posted: Fri Jul 25, 2008 3:19 pm Subject: PageGate Server issue
pitg Replies: 16 Views: 36172	[quote="Tech Support"]Don, The first thing I'd recommend doing is removing the additional admin and monitor from the system running the PageGate Server. The Server install installs the server copy of the admin and monitor. Having the workstation and server admins running on the same system can cause problems. After you uninstall the additional admin, run the PageGate Admin out of the PageGate program group. Once you do that, try to switch the run style again and this time it should prompt you for credentials, then allow the services to be created.[/quote] I have uninstalled everything and reinstalled again. Before I imported anything I switched it to NT Service. Looked ok on the changes however the service gives an error, delay responce in starting, etc and stops. I've decided to switch it back to standard app, imported the users and connectors, etc. Right clicked a user and sent a test page. It's still sitting in the pending queue, so this is the same issue I had before. I have just purchased the V5 Upgrade and now waiting on the information but what direction should we go? I don't mind uninstalling v4 and doing v5 install but if that doesn't work, what are some trouble shooting steps to proceed with? Thanks, Don
Topic: PageGate Server issue
pitg Replies: 16 Views: 36172	Forum: PageGate Support Posted: Fri Jul 25, 2008 2:36 pm Subject: Re: PageGate Server issue
pitg Replies: 16 Views: 36172	I can understand an upgrade but this is a server in place for over 2 years, 2 recipients enabled won't do well in this case since there are over 70 entered. I have purchased the upgrade, fyi.
Topic: PageGate Server issue
pitg Replies: 16 Views: 36172	Forum: PageGate Support Posted: Wed Jul 23, 2008 1:55 pm Subject: PageGate Server issue
pitg Replies: 16 Views: 36172	Page Gate, v4 - has been installed and working for a couple years now without issue. recently we have noticed that it seems to be holding all pages as we found 250 pages in the queue. We have looked over the forum and performed a couple of suggestions however no luck. At this point we have: Uninstalled the full program Rebooted the server Downloaded the 4.0.9 install listed in forum Reinstalled the server, client, monitor and admin programs Rebooted the server Loaded admin, created the new DB, imported the information back. At this point we try to change from application start to nt service start. A barely visible popup shows "settings changed" yet no new services are created. At this point we are stuck and down. How do we create these service manually? How do we proceed from here? Don