Search found 6 matches

That was it, we did not install PageGate while Citrix was in installer mode. We just did install it that way and it started working. Thank you for your help.

Yes, I'm able to do all those steps as the non-admin user, but I still get the original error when attempting to open PagGate.

We have tried several tests to try to get our Citrix environment solution for PageGate working and it always comes down to the point where the user needs to be an administrator in order for PageGate to run successfully. We remote desktop to the server as a non-admin, map the drive to the PageGate database directory, can access the directory and have full rights over its contents, but PageGate does not run. If we do the same test as an administrator (mapping the drive with the same user/password as in the previous test), the access rights to the PageGate database directory are the same, but PageGate runs successfully.

Are there any restrictions we are not aware of pertaining to using PageGate Client in a Terminal Server/Citrix/Shared User environment? It is obvious that we can't make all users administrators on our Citrix server in order for them to use PageGate.

The user used to map the drive to the database directory is always the same. It is hard-coded in the script file mentioned earlier. The administrator/non-administrator users mentioned earlier are the users used to login to Citrix. If the drive is mapped as a user with the correct rights, but the user accessing the drive does not have the correct rights, will this cause the error we are experiencing?

We have the PageGate Client installed in our Citrix environment. When a user selects to start the PageGate Client we run a script that maps the drive necessary for PageGate to work and then starts PageGate. This works fine for administrators, but not for non-administrators. Non-administrators get the following error message: "Error # 1004 Unknown in Procedure: main" (error window title is "NotePagerNet Fatal Error"). We have proved that the drive is being mapped correctly and that PageGate Client does start, but do not understand why it crashes and produces this error message.

Any help is appreciated.

Thanks.

I have been successful installing PageGate 4.x client on Windows Server 2003 SP1, but have not been successful on Windows Server 2003 SP2. The install program, PGV4.exe, does not run. Sometimes it shows up in Task Manager for about a second, then dies. Is PageGate version 4 supported under Windows Server 2003 SP2?

Author	Message
Topic: Error Running PageGate Client via Citrix/Terminal Session
pagegateuser Replies: 9 Views: 22872	Forum: PageGate Support Posted: Fri Aug 22, 2008 2:36 pm Subject: Error Running PageGate Client via Citrix/Terminal Session
pagegateuser Replies: 9 Views: 22872	That was it, we did not install PageGate while Citrix was in installer mode. We just did install it that way and it started working. Thank you for your help.
Topic: Error Running PageGate Client via Citrix/Terminal Session
pagegateuser Replies: 9 Views: 22872	Forum: PageGate Support Posted: Fri Aug 22, 2008 8:31 am Subject: Error Running PageGate Client via Citrix/Terminal Session
pagegateuser Replies: 9 Views: 22872	Yes, I'm able to do all those steps as the non-admin user, but I still get the original error when attempting to open PagGate.
Topic: Error Running PageGate Client via Citrix/Terminal Session
pagegateuser Replies: 9 Views: 22872	Forum: PageGate Support Posted: Thu Aug 21, 2008 3:19 pm Subject: Error Running PageGate Client via Citrix/Terminal Session
pagegateuser Replies: 9 Views: 22872	We have tried several tests to try to get our Citrix environment solution for PageGate working and it always comes down to the point where the user needs to be an administrator in order for PageGate to run successfully. We remote desktop to the server as a non-admin, map the drive to the PageGate database directory, can access the directory and have full rights over its contents, but PageGate does not run. If we do the same test as an administrator (mapping the drive with the same user/password as in the previous test), the access rights to the PageGate database directory are the same, but PageGate runs successfully. Are there any restrictions we are not aware of pertaining to using PageGate Client in a Terminal Server/Citrix/Shared User environment? It is obvious that we can't make all users administrators on our Citrix server in order for them to use PageGate.
Topic: Error Running PageGate Client via Citrix/Terminal Session
pagegateuser Replies: 9 Views: 22872	Forum: PageGate Support Posted: Wed Aug 20, 2008 1:32 pm Subject: Error Running PageGate Client via Citrix/Terminal Session
pagegateuser Replies: 9 Views: 22872	The user used to map the drive to the database directory is always the same. It is hard-coded in the script file mentioned earlier. The administrator/non-administrator users mentioned earlier are the users used to login to Citrix. If the drive is mapped as a user with the correct rights, but the user accessing the drive does not have the correct rights, will this cause the error we are experiencing?
Topic: Error Running PageGate Client via Citrix/Terminal Session
pagegateuser Replies: 9 Views: 22872	Forum: PageGate Support Posted: Wed Aug 20, 2008 12:45 pm Subject: Error Running PageGate Client via Citrix/Terminal Session
pagegateuser Replies: 9 Views: 22872	We have the PageGate Client installed in our Citrix environment. When a user selects to start the PageGate Client we run a script that maps the drive necessary for PageGate to work and then starts PageGate. This works fine for administrators, but not for non-administrators. Non-administrators get the following error message: "Error # 1004 Unknown in Procedure: main" (error window title is "NotePagerNet Fatal Error"). We have proved that the drive is being mapped correctly and that PageGate Client does start, but do not understand why it crashes and produces this error message. Any help is appreciated. Thanks.
Topic: Support for PageGate 4.x and upgrade to PageGate 5.x
pagegateuser Replies: 3 Views: 12621	Forum: PageGate Support Posted: Thu Jul 03, 2008 12:57 pm Subject: Support for PageGate 4.x and upgrade to PageGate 5.x
pagegateuser Replies: 3 Views: 12621	I have been successful installing PageGate 4.x client on Windows Server 2003 SP1, but have not been successful on Windows Server 2003 SP2. The install program, PGV4.exe, does not run. Sometimes it shows up in Task Manager for about a second, then dies. Is PageGate version 4 supported under Windows Server 2003 SP2?