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Hi everyone, I’m new here and hoping someone can point me in the right direction.

I have SolarWinds running on a server with NotePager Pro installed. NotePager itself works fine — I can send test messages directly from the application with no issues. The problem is when SolarWinds tries to send an SMS/page using the NotePager “Recipients” list. SolarWinds shows that the action is triggered successfully, but NotePager never receives anything, so no message is sent.

I’ve already tried reinstalling NotePager Pro (version 5.1), but the behavior is still the same. It looks like SolarWinds is sending the request, but NotePager never gets it.

Has anyone run into this before or knows what I should check next? Any help would be appreciated.

Author	Message
Topic: NotePager Pro Not Receiving Requests from SolarWinds Alerts
novelpampers Replies: 1 Views: 58923	Forum: NotePager Pro Support Posted: Tue Apr 21, 2026 11:47 pm Subject: NotePager Pro Not Receiving Requests from SolarWinds Alerts
novelpampers Replies: 1 Views: 58923	Hi everyone, I’m new here and hoping someone can point me in the right direction. I have SolarWinds running on a server with NotePager Pro installed. NotePager itself works fine — I can send test messages directly from the application with no issues. The problem is when SolarWinds tries to send an SMS/page using the NotePager “Recipients” list. SolarWinds shows that the action is triggered successfully, but NotePager never receives anything, so no message is sent. I’ve already tried reinstalling NotePager Pro (version 5.1), but the behavior is still the same. It looks like SolarWinds is sending the request, but NotePager never gets it. Has anyone run into this before or knows what I should check next? Any help would be appreciated.