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  Topic: Verizon has modified their SMTP gateway
mwaters

Replies: 7
Views: 3260

PostForum: PageGate Support   Posted: Fri Dec 02, 2016 4:26 pm   Subject: Verizon has modified their SMTP gateway
I got a call back from them as soon as I finished posting my last comment. The tech, who is apparently been given the role of liaison between me and the actual engineering folk, said they said that their system is reporting, about the SMTP traffic we send from PG, a "No Received Header" message. Basically, this is some gobledygook that means their SPAM filters are rejecting on some content we aren't sending. I asked him how was I supposed to know how to fix my messages(if that's even possible) if they don't tell me what it is they are looking for in the header. I told him that their systems should already have a valid sending address from me as well as a valid IP address from our network and that our SPF records are properly configured.

With that information, he is going back to the engineers to see what can be done.
  Topic: Verizon has modified their SMTP gateway
mwaters

Replies: 7
Views: 3260

PostForum: PageGate Support   Posted: Fri Dec 02, 2016 4:14 pm   Subject: Verizon has modified their SMTP gateway
Thanks, that one works.

We have been told now from Verizon that certain messages sent to them are being flagged for "Additional Treatment" and this is causing the delays of sending text messages. They have another 911 center with the problem and I called our sister 911 agency up the road and they, too, are seeing the problem.

This "additional treatment" will not be going away I'm told. We have expressed to them that this is not acceptable for a public safety agency and that they need to do what they can do to white-list our domain or whatever it takes to relive us from this "additional treatment".

They admit that this new scanning was introduced within the last week. The engineer seemed to be relaying information from another engineer who suggested that maybe we could use a more "enterprise grade delivery mechanism". I told them that we WERE using an enterprise grade system but they felt that PageaGate wasn't one. He also offered as a potential fix, that we look at their enterprise messaging system, the one referenced above in earlier posts.

As I learn more I will let you know, but it might be worth starting a ticket with Verizon support and at the very least register your displeasure with their new "treatment".

Mike
  Topic: Verizon has modified their SMTP gateway
mwaters

Replies: 7
Views: 3260

PostForum: PageGate Support   Posted: Fri Dec 02, 2016 3:09 pm   Subject: Verizon has modified their SMTP gateway
We are also experiencing the 5-6 minute delays for our Verizon clients. I have a ticket in with Verizon support on it which has been escalated up their chain as we are a 911 facility with a number of firefighter command staff that like to get timely texts for incidents.

We can see PageGate(v6) shaking hands with the smtpin01.vzw.a.cloudfildter.net email server and it will eventually say the message was successfully sent.

We might look into the Enterprise offering you mentioned but the page to register for that seems like it is not working. At least the "Register" links, among others, do not work.

Mike
  Topic: Redundant Servers
mwaters

Replies: 8
Views: 7315

PostForum: PageGate Support   Posted: Thu Oct 02, 2014 12:54 pm   Subject: Redundant Servers
Hmm, that /may/ work. I am trying to shorten the amount of time that the server would be unavailable, such as when a reboot is necessary because of security updates.

Although, our dispatchers also have the local GUI client installed on their workstations as an alternate way to send pages. Normally they send via our CAD dispatch software which connects to PageGate through a serial connection. Would I need a second client installed for them to use while the first server was out of commission?
  Topic: Redundant Servers
mwaters

Replies: 8
Views: 7315

PostForum: PageGate Support   Posted: Thu Oct 02, 2014 12:47 pm   Subject: Redundant Servers
We use both TAP as well as TCP/IP connections. Recipients are either Cell phones, regular pagers or special circuit boards in remote locations over VPN connections.
  Topic: Redundant Servers
mwaters

Replies: 8
Views: 7315

PostForum: PageGate Support   Posted: Thu Oct 02, 2014 12:41 pm   Subject: Redundant Servers
Is there any way to run two servers in a high availability context so that we would always have one server available should one be down? Aside from just building another server and moving serial cables when we wanted to work on one of the servers.
  Topic: RawTCP data to relay controller
mwaters

Replies: 8
Views: 5601

PostForum: PageGate Support   Posted: Fri May 24, 2013 10:06 am   Subject: RawTCP data to relay controller
@OzCom-Right now I am just trying the right-click recipient and Send Message function. If this works the way we want it to, messages will be derived from out CAD dispatch software, which is how they are now for normal pages out to cell phones or physical pagers.
  Topic: RawTCP data to relay controller
mwaters

Replies: 8
Views: 5601

PostForum: PageGate Support   Posted: Fri May 24, 2013 10:04 am   Subject: RawTCP data to relay controller
Ok, here are how my connectors are configured. There are four of them.

Connector 1:
Init String: {Auto}
Dialing Prefix: Connector 2:
Init String: {Auto}
Dialing Prefix: Connector 3:
Init String: {Auto}
Dialing Prefix: Connector 4:
Init String: {Auto}
Dialing Prefix: [BLANK]
Dedicated Carrier: {none}
Serial Port: 0
Direct Connect: Not checked

According to the PGMonitor, Connector1 is doing most of the work with 4047 good/10 bad, Connector2 has 1/0, Connector3 is 0/0, and Connector 4 is 312/2.
  Topic: RawTCP data to relay controller
mwaters

Replies: 8
Views: 5601

PostForum: PageGate Support   Posted: Fri May 24, 2013 9:54 am   Subject: RawTCP data to relay controller
Do my Carrier setting seem correct? How do I get my messages to this IP address to get out of the queue?
  Topic: RawTCP data to relay controller
mwaters

Replies: 8
Views: 5601

PostForum: PageGate Support   Posted: Fri May 24, 2013 9:09 am   Subject: RawTCP data to relay controller
I reconfigured my test recipient as you suggested. The relay controller only needs to see values like 254 30. If I can send phone numbers via a page, shouldn't I be able to send simple numbers as well like this? I am also asking the relay control vendor for assistance with their side of this. I have not attempted anything like this before so I apologize if I am asking simplistic questions.

Even with the changes, the messages get scheduled but remain stuck in the queue.
  Topic: RawTCP data to relay controller
mwaters

Replies: 8
Views: 5601

PostForum: PageGate Support   Posted: Thu May 23, 2013 4:14 pm   Subject: RawTCP data to relay controller
Is it possible for Pagegate to send certain RawTCP decimal/hexadecimal bytes to an Internet connected device such as a relay controller? I have a relay controller for a fire station that will turn on/off several items. This controller can be made to do things if it receives correct decimal or hexadecimal values from an Internet connected system like Pagegate.

We have four connectors, two of which are set to serial 0 which I believe should allow for Internet access. I have also created a new Carrier, using RawTCP, that identifies the controller with its IP address and TCP port. I also created a new recipient and set its Carrier to be the new one I created earlier. I am not sure what, if anything, I should put in for the ID/PIN field in this new user.

Attempts to send a message to this user result in nothing other than the message being queued, which I must manually delete since they won't go anywhere.

Any guidance would be greatly appreciated. Thanks!
 
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