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  Topic: SMS Show as Sent in Logs. Nothing Received in Cell Phone
modemhead

Replies: 4
Views: 11054

PostForum: PageGate Support   Posted: Thu Feb 05, 2015 4:01 pm   Subject: SMS Show as Sent in Logs. Nothing Received in Cell Phone
No. I have PageGate admin and server running on one of our servers. No client running anywhere
  Topic: SMS Show as Sent in Logs. Nothing Received in Cell Phone
modemhead

Replies: 4
Views: 11054

PostForum: PageGate Support   Posted: Thu Feb 05, 2015 1:07 pm   Subject: SMS Show as Sent in Logs. Nothing Received in Cell Phone
Nevermind. I went into the carrier settings changed a value, then put it back to what it was. PageGate asked me if I wanted to apply the change and chose No.
SMS started going after that. I'm going to keep an eye on it and see if it happens again.
If someone has a suggestion for how to schedule a daily test message, I'd appreciate some input.
  Topic: SMS Show as Sent in Logs. Nothing Received in Cell Phone
modemhead

Replies: 4
Views: 11054

PostForum: PageGate Support   Posted: Thu Feb 05, 2015 12:50 pm   Subject: SMS Show as Sent in Logs. Nothing Received in Cell Phone
I'm seeing an issue where PageGate logs show that SMS alerts are going to users, but users are not getting anything on their cell phones.

Here's an excerpt from the log:

2/5/2015 11:57:23 AM ========================================
2/5/2015 11:57:23 AM Start connection to carrier: ATT
2/5/2015 11:57:23 AM Connect using TAP protocol
2/5/2015 11:57:23 AM Setting communication parameters (9600,e,7,1)
2/5/2015 11:57:23 AM Attempting to reset modem
2/5/2015 11:57:24 AM Sent:AT<CR>
2/5/2015 11:57:25 AM Received:AT<CR><CR><LF>OK<CR><LF>
2/5/2015 11:57:25 AM Modem reset
2/5/2015 11:57:25 AM Attempting to send connector init string
2/5/2015 11:57:25 AM Sent:AT&FQ0V1X4&D2N0+MS=V32,0<CR>
2/5/2015 11:57:25 AM Received:AT&FQ0V1X4&D2N0+MS=V32,0<CR><CR><LF>OK<CR><LF>
2/5/2015 11:57:25 AM connector init string sent
2/5/2015 11:57:25 AM Dialing carrier
2/5/2015 11:57:25 AM Sent:ATDT18009094602<CR>
2/5/2015 11:57:33 AM Waiting for connection
2/5/2015 11:57:33 AM Received:ATDT18009094602<CR>
2/5/2015 11:57:56 AM Received:<CR><LF>CONNECT 9600 V42bis<CR><LF>
2/5/2015 11:57:56 AM Connected to carrier
2/5/2015 11:57:56 AM Waiting for protocol initialization
2/5/2015 11:57:57 AM Sent:<CR>
2/5/2015 11:57:58 AM Received:ID=
2/5/2015 11:57:58 AM TAP protocol detected
2/5/2015 11:57:58 AM Sent:<ESC>PG1<CR>
2/5/2015 11:57:59 AM Received:110 1.7<CR>Thank you for calling<CR><ACK><CR><ESC>[p<CR>
2/5/2015 11:57:59 AM Automatic TAP mode accepted
2/5/2015 11:57:59 AM ----------------------------------------
2/5/2015 11:57:59 AM Working on message to: user1 from: SERVER1
2/5/2015 11:57:59 AM Formatting message
2/5/2015 11:57:59 AM Message contained in single packet
2/5/2015 11:57:59 AM Message contained in single block
2/5/2015 11:57:59 AM Sending block
2/5/2 ...
  Topic: Pagegate Service hangs
modemhead

Replies: 8
Views: 12828

PostForum: PageGate Support   Posted: Wed Feb 26, 2014 11:34 am   Subject: Pagegate Service hangs
I'm working with sales on the get ascii module, but I'd like to ask further about this. If it's beyond the scope of this support forum, pls disregard.
We bought the PageGate $150 license. It seems to include the PG Server module, PG Admin module and PG Monitor module. But what can you do with this if there are no connectors available?
I guess the question is what can I do with the basic $150 Page Gate license?
  Topic: Pagegate Service hangs
modemhead

Replies: 8
Views: 12828

PostForum: PageGate Support   Posted: Tue Feb 25, 2014 1:04 pm   Subject: Pagegate Service hangs
I'm running version 6.0.15
Windows Server 2008R2.

This is happening more often than I thought. I actually just got the message (last time I had seen it was a couple of days ago).

There's an initial window displaying:
========================
Loading PG Admin -- Please Wait
========================


That fails and another window shows the following message:
==============================================
Excessive database errors: 3050 Could not lock file. in Procedure: main Program Halted
==============================================


I checked the status of the services. They were
Service name || Status || Start up type
PageGate || Started || Automatic
PageGateConnector1 || Started || Manual
PageGate GetAscii || Started || Manual
  Topic: Pagegate Service hangs
modemhead

Replies: 8
Views: 12828

PostForum: PageGate Support   Posted: Tue Feb 25, 2014 12:51 pm   Subject: Pagegate Service hangs
In the last couple of weeks I've noticed that the PageGate service hangs.
There's nothing obvious indicating that the service failed. The only way I can see that it's not working is because I'm not getting the SMS notifications that my monitoring system passes through Pagegate.
The Windows Service shows it's running ok.
The monitoring interface also shows no issues.
When I try to open the admin interface I get an error message (unfortunately I didn't note it down). I was expecting to find this error in the application event logs, but I only see logs of when PageGate starts.
Only when I go to Services and restart will Pagegate start working ok. All the SMS messages that had been generated since whenever it crashed are sent out.
Any suggestions for how to address this?
Otherwise, I may have to set up a task that restarts that service daily. Kind of silly, but...
  Topic: How to test SMS from Note Page
modemhead

Replies: 14
Views: 22949

PostForum: NotePager Pro Support   Posted: Mon Feb 03, 2014 4:41 pm   Subject: How to test SMS from Note Page
The alternate ATT phone number that you provided seems to have done the trick. Will test further and report IF I have issues.
  Topic: How to test SMS from Note Page
modemhead

Replies: 14
Views: 22949

PostForum: NotePager Pro Support   Posted: Fri Jan 24, 2014 5:12 pm   Subject: How to test SMS from Note Page
Ok. This looks better. It's initiating a connection but now I'm getting no response from the carrier. I'm checking with AT&T to determine if it's an issue on their end.

Btw, I see a service for PageGate Connector1 under Windows services.
Do I have to set that service to start automatically given that I linked the modem to Connector1 in the application?
  Topic: How to test SMS from Note Page
modemhead

Replies: 14
Views: 22949

PostForum: NotePager Pro Support   Posted: Fri Jan 24, 2014 4:49 pm   Subject: How to test SMS from Note Page
My bad. I'm using PageGate.
Ok. I'm testing with the USR again.
Where's the tools > modem setting that you spoke of
  Topic: How to test SMS from Note Page
modemhead

Replies: 14
Views: 22949

PostForum: NotePager Pro Support   Posted: Fri Jan 24, 2014 4:38 pm   Subject: How to test SMS from Note Page
I'm also trying with a US Robotics 5633

Both are USB modems (a little old, but device/drivers are still recognized by Windows). Note that in both cases I'm loading drivers manually from manufacturer.
  Topic: How to test SMS from Note Page
modemhead

Replies: 14
Views: 22949

PostForum: NotePager Pro Support   Posted: Fri Jan 24, 2014 4:29 pm   Subject: How to test SMS from Note Page
Zoom Technologies V.92
Series 0375

btw, in your previous post you mentioned Tools > Settings
but I couldn't really find those settings.
  Topic: How to test SMS from Note Page
modemhead

Replies: 14
Views: 22949

PostForum: NotePager Pro Support   Posted: Fri Jan 24, 2014 4:25 pm   Subject: How to test SMS from Note Page
The modem is connected on COM3. I confirmed this through Control Panel > Modems and also through device manager.
I also ran a modem scan in Note Page and confirmed that only COM3 is checked.

I queried the modem using the tool available in the modem properties and I get
ATQ0V1E0 Success

Iit recognizes the modem type.

AT#CLS=? is not supported

ATI2 Success



The logs in Note Page show first
Sent: AT<CR>
Attempting to reset modem.

This loops three times. Then it tries a different command
Sent: ATH0<CR>

Tries three times until it reaches the attempts limit.

So it looks like the modem answers when tested from Windows, but it doesn't answer when Note Page calls it.
  Topic: How to test SMS from Note Page
modemhead

Replies: 14
Views: 22949

PostForum: NotePager Pro Support   Posted: Fri Jan 24, 2014 4:08 pm   Subject: How to test SMS from Note Page
Ok. It seems that the connection to carrier is started, the connection using TAP is initiated, but the logs keep displaying Attempting to reset modem. Eventually the logs display Hanging up modem.

Obviously something is going on with the modem.
I'm assuming the modem is not starting or else it doesn't support this type of traffic?
  Topic: How to test SMS from Note Page
modemhead

Replies: 14
Views: 22949

PostForum: NotePager Pro Support   Posted: Fri Jan 24, 2014 3:57 pm   Subject: How to test SMS from Note Page
Hi,
I have Note Page configured with AT&T Tap.
I have recipients configured.
I'm trying to test outgoing SMS out. Is there a tool or set of commands that I can run to test this?
  Topic: PageGate doesn't Switch to Run as a Windows Service
modemhead

Replies: 7
Views: 10211

PostForum: PageGate Support   Posted: Mon Jan 06, 2014 10:19 am   Subject: PageGate doesn't Switch to Run as a Windows Service
PageGate support recommended installing the software right on the root of the drive (i.e. D:\PagGate) or at least not under Program Files (x86) folder.

Changing the installation location to D:\Pagegate worked.
 
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