Search found 12 matches

Thanks, I do have a ticket open with them. They state nothing has changed, but they're looking into it. Thanks for the quick response.

Sirs,

We have PageGate v5.0, and have been using it for the past year without any issues until yesterday. Our Sprint setup will no longer send text messages. We are using the SNPP protocol from Sprint and the error message we are getting in the Monitor is "550 Authentication Failed. Logon not accepted."

All other carries are fine, and nothing has changed on our end. I even tried to reload the server and client software with no luck. Any help would be appreciated.

Thanks,

Michael Braccia Lt.
City of Mayfield Hts. Fire Dept.
michaelbraccia@mayfieldheights.org

No, it is set to (none)

PGDial1 on the way

Affirmative on all counts- still no luck. It had been working fine as of yesterday.

SMTP

It does not seem to even be opening the connector for ATT. We see Sprint, Verizon etc in the log, but not even an attempt for ATT.

Ok, new problem that just started today. We are no longer able to send text messages to our ATT recipients throught PageGate. All other recipients are working fine, just our ATT phones. I was able to send text messages to the ATT recipients through Google if that helps. We have not changed anything on the server end. Any suggestions?

Thank you. Just ordered a second connector. We'll test it out and see if it helps.

Thanks again for the quick response.

Quick question I'm sure you've dealt with before. If we purchase a connector for each carrier we currently send to, in this case 4 total, will that improve the speed with which our recipients receive messages?

Right now if we send an all call text it goes out to 36 recipients over 1 connector. It seems like the same recipients receive the message within a few seconds, while others may take as long as a minute or two. Will the 3 extra connectors help to even the times out if we set each connector to dial a separate carrier? If not, is there anything else we can do that would help this scenario?

Thanks in advance.

Thanks, for the quick reply. The sender names are all domain users and admins, and are setup on the mailserver under the same usernames we are trying to send from, if that helps.

I will send the log files shortly. I also sent the info from the admin console, as the log files did not seem to be updating.

Some more info that may help, I noticed that we are able to send texts under all logins via Sprint which uses the SNPP protocol. The other carriers are using SMTP and we are not able to send to them under other logins.

I have a workstation setup with multiple logins for multiple users. It is a Windows 7 32bit setup. I am able to connect and send messages on one login but not on any of the others. All logins can see the PageGate server and are pointing to the database with a mapped.

The error we get from the Monitor console says "the client does not have permissions to send as this sender"

Any help would be appreciated, thanks.

Author	Message
Topic: Sprint Phones no longer Receiving Texts
medicc21 Replies: 3 Views: 9100	Forum: NotePager Pro Support Posted: Wed May 09, 2012 1:58 pm Subject: Sprint Issue
medicc21 Replies: 3 Views: 9100	Thanks, I do have a ticket open with them. They state nothing has changed, but they're looking into it. Thanks for the quick response.
Topic: Sprint Phones no longer Receiving Texts
medicc21 Replies: 3 Views: 9100	Forum: NotePager Pro Support Posted: Wed May 09, 2012 1:46 pm Subject: Sprint Phones no longer Receiving Texts
medicc21 Replies: 3 Views: 9100	Sirs, We have PageGate v5.0, and have been using it for the past year without any issues until yesterday. Our Sprint setup will no longer send text messages. We are using the SNPP protocol from Sprint and the error message we are getting in the Monitor is "550 Authentication Failed. Logon not accepted." All other carries are fine, and nothing has changed on our end. I even tried to reload the server and client software with no luck. Any help would be appreciated. Thanks, Michael Braccia Lt. City of Mayfield Hts. Fire Dept. michaelbraccia@mayfieldheights.org
Topic: Cannot text to ATT recipients
medicc21 Replies: 11 Views: 12795	Forum: PageGate Support Posted: Wed Jun 08, 2011 2:49 pm Subject: Cannot text to ATT recipients
medicc21 Replies: 11 Views: 12795	No, it is set to (none)
Topic: Cannot text to ATT recipients
medicc21 Replies: 11 Views: 12795	Forum: PageGate Support Posted: Wed Jun 08, 2011 2:08 pm Subject: Cannot text to ATT recipients
medicc21 Replies: 11 Views: 12795	PGDial1 on the way
Topic: Cannot text to ATT recipients
medicc21 Replies: 11 Views: 12795	Forum: PageGate Support Posted: Wed Jun 08, 2011 2:02 pm Subject: Cannot text to ATT recipients
medicc21 Replies: 11 Views: 12795	Affirmative on all counts- still no luck. It had been working fine as of yesterday.
Topic: Cannot text to ATT recipients
medicc21 Replies: 11 Views: 12795	Forum: PageGate Support Posted: Wed Jun 08, 2011 1:49 pm Subject: Cannot text to ATT recipients
medicc21 Replies: 11 Views: 12795	SMTP It does not seem to even be opening the connector for ATT. We see Sprint, Verizon etc in the log, but not even an attempt for ATT.
Topic: Cannot text to ATT recipients
medicc21 Replies: 11 Views: 12795	Forum: PageGate Support Posted: Wed Jun 08, 2011 1:31 pm Subject: Cannot text to ATT recipients
medicc21 Replies: 11 Views: 12795	Ok, new problem that just started today. We are no longer able to send text messages to our ATT recipients throught PageGate. All other recipients are working fine, just our ATT phones. I was able to send text messages to the ATT recipients through Google if that helps. We have not changed anything on the server end. Any suggestions?
Topic: Connectors for faster dialing
medicc21 Replies: 2 Views: 5887	Forum: PageGate Support Posted: Wed Jun 08, 2011 9:15 am Subject: Connectors
medicc21 Replies: 2 Views: 5887	Thank you. Just ordered a second connector. We'll test it out and see if it helps. Thanks again for the quick response.
Topic: Connectors for faster dialing
medicc21 Replies: 2 Views: 5887	Forum: PageGate Support Posted: Wed Jun 08, 2011 8:16 am Subject: Connectors for faster dialing
medicc21 Replies: 2 Views: 5887	Quick question I'm sure you've dealt with before. If we purchase a connector for each carrier we currently send to, in this case 4 total, will that improve the speed with which our recipients receive messages? Right now if we send an all call text it goes out to 36 recipients over 1 connector. It seems like the same recipients receive the message within a few seconds, while others may take as long as a minute or two. Will the 3 extra connectors help to even the times out if we set each connector to dial a separate carrier? If not, is there anything else we can do that would help this scenario? Thanks in advance.
Topic: Multiple user problems
medicc21 Replies: 5 Views: 8286	Forum: PageGate Support Posted: Mon Mar 28, 2011 10:48 am Subject: Multiple user problems
medicc21 Replies: 5 Views: 8286	Thanks, for the quick reply. The sender names are all domain users and admins, and are setup on the mailserver under the same usernames we are trying to send from, if that helps.
Topic: Multiple user problems
medicc21 Replies: 5 Views: 8286	Forum: PageGate Support Posted: Mon Mar 28, 2011 10:40 am Subject: Log files
medicc21 Replies: 5 Views: 8286	I will send the log files shortly. I also sent the info from the admin console, as the log files did not seem to be updating. Some more info that may help, I noticed that we are able to send texts under all logins via Sprint which uses the SNPP protocol. The other carriers are using SMTP and we are not able to send to them under other logins.
Topic: Multiple user problems
medicc21 Replies: 5 Views: 8286	Forum: PageGate Support Posted: Fri Mar 25, 2011 8:57 pm Subject: Multiple user problems
medicc21 Replies: 5 Views: 8286	I have a workstation setup with multiple logins for multiple users. It is a Windows 7 32bit setup. I am able to connect and send messages on one login but not on any of the others. All logins can see the PageGate server and are pointing to the database with a mapped. The error we get from the Monitor console says "the client does not have permissions to send as this sender" Any help would be appreciated, thanks.