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We have found a solution but it doesn't make much sense. We have GetTap running and enabled in pagegate (we can not send text batches to Telus without it), but in Windows services we have the GetTap service disabled. This seems to be providing us with the ability to send out a text batch without the modem being locked by the GetTap module? It is a very imperfect solution but seems to be the only way we can get the system to work the way it was before.

Thanks that may be it I will check and make sure that it is off and get back to you. I am also going to try to restore an older copy of the database to see if that corrects the problem, managed to find one with our current setups and alarm files so do not have to rebuild the whole thing.

Yes it worked just fine. Not a single problem?

Well this is where it gets confusing, we don't know since it is a sms managed network a windows or java or security update may have pushed down to the machine but no way of knowing. The part that is confusing is that GetTap seems to be the only thing having a problem, unfortuately that is a critical problem as we use PG in the capacity of sending out text message alerts to us about our servers. I found a similar issue on this link (http://www.notepage.net/forum/viewtopic.php?t=7568524&start=0&postdays=0&postorder=asc&highlight=modem+locked+tap
) but we have tried both direct and non direct on the connector, same results.

I have a connector log excerpt from last time gettap activated but it doesn't provide answers.

Feb-4-2011 12:56:09 Log ping...
Feb-4-2011 12:56:12 Unable to synchronize time with scheduler. Using local time.
Feb-4-2011 12:56:12 Module Stopped
Feb-4-2011 12:56:30 Module Started
Feb-4-2011 12:56:32 Time synchronized with scheduler
Feb-4-2011 12:56:36 Sent:ATS0=1<CR>
Feb-4-2011 12:56:36 Received:ATS0=1<CR>
Feb-4-2011 12:56:36 Received:ATS0=1<CR><CR><LF>OK<CR><LF>
Feb-4-2011 12:56:45 Log ping...
Feb-4-2011 12:57:00 Log ping...
Feb-4-2011 12:57:15 Log ping...
Feb-4-2011 12:57:19 Unable to synchronize time with scheduler. Using local time.
Feb-4-2011 12:57:19 Module Stopped
Feb-4-2011 13:00:43 Module Started
Feb-4-2011 13:00:45 Time synchronized with scheduler
Feb-4-2011 13:00:49 Sent:ATS0=1<CR>
Feb-4-2011 13:00:49 Received:ATS0=1<CR>
Feb-4-2011 13:00:49 Received:ATS0=1<CR><CR><LF>OK<CR><LF>
Feb-4-2011 13:00:58 Log ping...
Feb-4-2011 13:01:00 Received:ATS0=1<CR><CR><LF>OK<CR><LF>
Feb-4-2011 13:01:00 Received:ATS0=1<CR><CR><LF>OK<CR><LF><0>
Feb-4-2011 13:01:02 Unable to synchronize time with scheduler. Using local time.
Feb-4-2011 13:01:02 ...

Until 2 days ago our Pagegate was working fine, we are not sure what happened but suddenly PG stopped working. When we assessed the problem it seems that the modem locks on TX but is not actively dialing anything. When in this state if a modem scan is run the modem will not appear on com1. When we shut down GetTap the modem unlocks and can be used by hyperterminal or notepage, as soon as we activate GetTap the modem goes into a locked state and is no longer accessable by any program including PageGate. Any ideas? System is up-to-date with java and win security updates. Runs on a locked down network. As I said worked fine till 2 days ago, we have swapped out 3 modems same issues in all of them, we have also update PageGate to 5.0.9.3 and the problem persists. Thanks for any help.

Author	Message
Topic: GETTap locking out modem on Win NT2000
mcoffill Replies: 7 Views: 18274	Forum: PageGate Support Posted: Mon Feb 07, 2011 5:48 pm Subject: GETTap locking out modem on Win NT2000
mcoffill Replies: 7 Views: 18274	We have found a solution but it doesn't make much sense. We have GetTap running and enabled in pagegate (we can not send text batches to Telus without it), but in Windows services we have the GetTap service disabled. This seems to be providing us with the ability to send out a text batch without the modem being locked by the GetTap module? It is a very imperfect solution but seems to be the only way we can get the system to work the way it was before.
Topic: GETTap locking out modem on Win NT2000
mcoffill Replies: 7 Views: 18274	Forum: PageGate Support Posted: Mon Feb 07, 2011 11:18 am Subject: GETTap locking out modem on Win NT2000
mcoffill Replies: 7 Views: 18274	Thanks that may be it I will check and make sure that it is off and get back to you. I am also going to try to restore an older copy of the database to see if that corrects the problem, managed to find one with our current setups and alarm files so do not have to rebuild the whole thing.
Topic: GETTap locking out modem on Win NT2000
mcoffill Replies: 7 Views: 18274	Forum: PageGate Support Posted: Fri Feb 04, 2011 5:59 pm Subject: GETTap locking out modem on Win NT2000
mcoffill Replies: 7 Views: 18274	Yes it worked just fine. Not a single problem?
Topic: GETTap locking out modem on Win NT2000
mcoffill Replies: 7 Views: 18274	Forum: PageGate Support Posted: Fri Feb 04, 2011 4:55 pm Subject: GETTap locking out modem on Win NT2000
mcoffill Replies: 7 Views: 18274	Well this is where it gets confusing, we don't know since it is a sms managed network a windows or java or security update may have pushed down to the machine but no way of knowing. The part that is confusing is that GetTap seems to be the only thing having a problem, unfortuately that is a critical problem as we use PG in the capacity of sending out text message alerts to us about our servers. I found a similar issue on this link (http://www.notepage.net/forum/viewtopic.php?t=7568524&start=0&postdays=0&postorder=asc&highlight=modem+locked+tap ) but we have tried both direct and non direct on the connector, same results. I have a connector log excerpt from last time gettap activated but it doesn't provide answers. Feb-4-2011 12:56:09 Log ping... Feb-4-2011 12:56:12 Unable to synchronize time with scheduler. Using local time. Feb-4-2011 12:56:12 Module Stopped Feb-4-2011 12:56:30 Module Started Feb-4-2011 12:56:32 Time synchronized with scheduler Feb-4-2011 12:56:36 Sent:ATS0=1<CR> Feb-4-2011 12:56:36 Received:ATS0=1<CR> Feb-4-2011 12:56:36 Received:ATS0=1<CR><CR><LF>OK<CR><LF> Feb-4-2011 12:56:45 Log ping... Feb-4-2011 12:57:00 Log ping... Feb-4-2011 12:57:15 Log ping... Feb-4-2011 12:57:19 Unable to synchronize time with scheduler. Using local time. Feb-4-2011 12:57:19 Module Stopped Feb-4-2011 13:00:43 Module Started Feb-4-2011 13:00:45 Time synchronized with scheduler Feb-4-2011 13:00:49 Sent:ATS0=1<CR> Feb-4-2011 13:00:49 Received:ATS0=1<CR> Feb-4-2011 13:00:49 Received:ATS0=1<CR><CR><LF>OK<CR><LF> Feb-4-2011 13:00:58 Log ping... Feb-4-2011 13:01:00 Received:ATS0=1<CR><CR><LF>OK<CR><LF> Feb-4-2011 13:01:00 Received:ATS0=1<CR><CR><LF>OK<CR><LF><0> Feb-4-2011 13:01:02 Unable to synchronize time with scheduler. Using local time. Feb-4-2011 13:01:02 ...
Topic: GETTap locking out modem on Win NT2000
mcoffill Replies: 7 Views: 18274	Forum: PageGate Support Posted: Fri Feb 04, 2011 3:50 pm Subject: GETTap locking out modem on Win NT2000
mcoffill Replies: 7 Views: 18274	Until 2 days ago our Pagegate was working fine, we are not sure what happened but suddenly PG stopped working. When we assessed the problem it seems that the modem locks on TX but is not actively dialing anything. When in this state if a modem scan is run the modem will not appear on com1. When we shut down GetTap the modem unlocks and can be used by hyperterminal or notepage, as soon as we activate GetTap the modem goes into a locked state and is no longer accessable by any program including PageGate. Any ideas? System is up-to-date with java and win security updates. Runs on a locked down network. As I said worked fine till 2 days ago, we have swapped out 3 modems same issues in all of them, we have also update PageGate to 5.0.9.3 and the problem persists. Thanks for any help.