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Could you please send me the info by email at : luc.parent@protectron.com
Thanks!!!

I'm having problem again!
I'm suspecting the my gsm modem!!
Whats is the best modem for do SMS with Rogers ( sim card ) ?
Thanks!!!

I added antenna on my modems... so 2 of it have 17-99 and 2 other have 25-99. I think with that I will be ok!!?
for the memory.. I will check that too when it will happen!
Thanks for the info!

ok... I will change the antenna!!!
but... why pagegate can't change the status of this sms in the database???
pagegate are trying again and again ( hundred of time ) .. I have to stop the service and remove it in the database.

sorry, here is the log :

http://img854.imageshack.us/img854/4253/pagegate.jpg

I did the change (1 and 1a ) , I will let you know if the problem come back again.

I have another problem, here is the log :

This problem happen when the cellular phone number has been deactivated or not in service. In this ex : (647)xxxxxxx , I have to stop the service and delete the entry into the database and remove the file from the pagegate folder "process".
It is normal this happen?? do I have to remove the file each time a cellular will be deactivated or not in service???
Thanks!!!

3/20/2012 10:47:54 AM Start connection to carrier: SmsModemBackup
3/20/2012 10:47:54 AM Connect using GSM protocol
3/20/2012 10:47:54 AM Setting communication parameters (19200,n,8,1)
3/20/2012 10:47:55 AM Attempting to reset modem
3/20/2012 10:47:57 AM Sent:AT<CR>
3/20/2012 10:47:58 AM Received:<CR><LF>OK<CR><LF>
3/20/2012 10:47:58 AM Modem reset
3/20/2012 10:47:58 AM Attempting to send dialer init string
3/20/2012 10:47:58 AM Sent:AT+CSQ<CR>
3/20/2012 10:47:59 AM Received:<CR><LF>+CSQ: 13,99 <CR><LF><CR><LF>OK<CR><LF>
3/20/2012 10:47:59 AM Dialer init string sent
3/20/2012 10:47:59 AM Attempting to send carrier init string
3/20/2012 10:47:59 AM Sent:AT+CSQ<CR>
3/20/2012 10:48:00 AM Received:<CR><LF>+CSQ: 13,99 <CR><LF><CR><LF>OK<CR><LF>
3/20/2012 10:48:00 AM Carrier init string sent
3/20/2012 10:48:00 AM Sent:AT+CMGF=1<CR>
3/20/2012 10:48:01 AM Received:<CR><LF>OK<CR><LF>
3/20/2012 10:48:01 AM Text delivery mode entered
3/20/2012 10:48:01 AM ----------------------------------------
3/20/2012 10:48:01 AM Working on message to: smsgateway from: TeleGARD
3/20/2012 10:48:01 AM Formatting message
3/20/2012 10:48:01 AM Message contained in a single packet
3/20/2012 10:48:01 AM Sending packet
3/20/2012 10:48:01 AM Sent:AT+CMGS="647xxxxxxx"<CR>
3/20/2012 10: ...

each time the module stop and restart, its me. I stop and restart the connector service.

I got the same problem this morning :
here is the debug log :

3/19/2012 9:25:58 AM Working on message to: smsgateway from: TeleGARD
3/19/2012 9:25:58 AM Formatting message
3/19/2012 9:25:58 AM Message contained in a single packet
3/19/2012 9:25:58 AM Sending packet
3/19/2012 9:25:59 AM Sent:AT+CMGS="418xxxxxxx"<CR>
3/19/2012 9:25:59 AM Received:<CR><LF>>
3/19/2012 9:26:00 AM Sent:TeleGARD:FERMETURE Area: 1 Zn-Id: C2 SOURAYA NINO Site: 3475 ROCHON (CARRE)<SUB>
3/19/2012 9:26:30 AM Received:TeleGARD:FERMETURE Area: 1 Zn-Id: C2 SOURAYA NINO Site: 3475 ROCHON (CARRE)
3/19/2012 9:26:30 AM Error sending packet
3/19/2012 9:26:31 AM ----------------------------------------
3/19/2012 9:26:31 AM Working on message to: rogerssnpp from: TeleGARD
3/19/2012 9:26:31 AM Formatting message
3/19/2012 9:26:31 AM Message contained in a single packet
3/19/2012 9:26:31 AM Sending packet
3/19/2012 9:26:32 AM Sent:AT+CMGS="416xxxxxxx"<CR>
3/19/2012 9:26:35 AM Received:<CR><LF>OK<CR><LF>
3/19/2012 9:26:36 AM Sent:TeleGARD:CLOSING Area: 0 Zn-Id: C678 USER 678 Site: 3 Aster Crescent<SUB>
3/19/2012 9:27:06 AM Received:te: 3 Aster Crescent<SUB>
3/19/2012 9:27:06 AM Error sending packet
3/19/2012 9:27:06 AM ----------------------------------------
3/19/2012 9:27:06 AM Working on message to: smsgateway from: TeleGARD
3/19/2012 9:27:06 AM Formatting message
3/19/2012 9:27:06 AM Message contained in a single packet
3/19/2012 9:27:06 AM Sending packet
3/19/2012 9:27:06 AM Sent:AT+CMGS="418xxxxxxx"<CR>
3/19/2012 9:27:10 AM Received:<CR><LF>ERROR<CR><LF>
3/19/2012 9:27:11 AM Sent:TeleGARD:FERMETURE Area: 1 Zn-Id: C2 SOURAYA NINO Site: 3475 ROCHON (CARRE)<SUB>
3/19/2012 9:27:41 AM Error sending packet
3/19/2012 9:27:41 AM ----------------------------------------
3/19/2012 9:27:41 AM Working on message to: rogerssnpp from: TeleGARD
3/ ...

Hi,
since couple weeks, I have problem with pagegate.
I have 2 server (windows server 2003 R2 standart edition sp2) with pagegate version 5.0.0.92 installed on both.

both server are using GSM Enfora Spider SA-G+ modem (model GSM1318)

On 1 server, the modem are connected with USB to serial adapter and on the other one, connected to the server serial port.

My problem is, sometimes, pagegate are not able to send SMS at all, the only way to resolve the problem is stop the connector service and restart it!!! Here is the log of the connector (below)
After the connector service restarted, the sms are working fine until the next time the error come again. I have to do it many times a week. This problem happen on both server ( I'm using different modem, not the same on both ). Do you have idea why this happen???
Thanks!!!

3/11/2012 4:51:37 PM Working on message to: smsgateway from: TeleGARD
3/11/2012 4:51:37 PM Formatting message
3/11/2012 4:51:37 PM Message contained in a single packet
3/11/2012 4:51:37 PM Sending packet
3/11/2012 4:52:09 PM Error sending packet
3/11/2012 4:52:09 PM ----------------------------------------
3/11/2012 4:52:09 PM Working on message to: smsgateway from: TeleGARD
3/11/2012 4:52:09 PM Formatting message
3/11/2012 4:52:09 PM Message contained in a single packet
3/11/2012 4:52:09 PM Sending packet
3/11/2012 4:52:45 PM Error sending packet
3/11/2012 4:52:45 PM ----------------------------------------
3/11/2012 4:52:45 PM Working on message to: smsgateway from: TeleGARD
3/11/2012 4:52:45 PM Formatting message
3/11/2012 4:52:45 PM Message contained in a single packet
3/11/2012 4:52:45 PM Sending packet
3/11/2012 4:53:20 PM Error sending packet
3/11/2012 4:53:20 PM ----------------------------------------
3/11/2012 4:53:20 PM Working on message to: smsgateway from: TeleGARD
3/11/2012 4:53:20 PM Formatting message
3/11/2012 4:53:20 PM Message contained in a single packet
3/11/2012 4:53:20 PM S ...

Wow... very simple!!!
It work fine... thanks for the quick help!!!

Hi,
I'm using PageGate ver 5 with the GetAscii module.
Right now, my pagegate is working fine with Ad-hoc entry that sending 1 sms at a time.
here is the setting of my polling file :

"Recipient" "sms_phone_number"
"sms_Sender_name"
"sms_message"

Want I want.. is create a specific Recipient that will send a mass sms message to many sms phone number.
What is the way to do that without affecting my setting that I have now.
Thanks!!!

you can send me the info to my email : luc.parent@protectron.com

Thanks... very appreciated!

Luc

ok!

Do you have a list of HSPA cellular modem that you support?!

Thanks!

Here is what the tech support of Sierra Wireless told me :

You should be able to send data to UDP port 17341 as ASCII, 8 bit DCS or Unicode.
There is no other way then telnet to send AT commands.

The AT command need to be sent via network connection with the modem.

Luc

Hi,
I have PageGate Ver 5 and I need to send SMS with my HSPA Sierra Wireless AirLink™ Raven XE. I want to know if the PageGate are compatible with this cellular modem.

Thanks!!

Luc

Author	Message
Topic: PageGate problem "Error sending packet"
lparent Replies: 16 Views: 44156	Forum: PageGate Support Posted: Wed Mar 28, 2012 8:15 am Subject: PageGate problem "Error sending packet"
lparent Replies: 16 Views: 44156	Could you please send me the info by email at : luc.parent@protectron.com Thanks!!!
Topic: PageGate problem "Error sending packet"
lparent Replies: 16 Views: 44156	Forum: PageGate Support Posted: Tue Mar 27, 2012 3:27 pm Subject: PageGate problem "Error sending packet"
lparent Replies: 16 Views: 44156	I'm having problem again! I'm suspecting the my gsm modem!! Whats is the best modem for do SMS with Rogers ( sim card ) ? Thanks!!!
Topic: PageGate problem "Error sending packet"
lparent Replies: 16 Views: 44156	Forum: PageGate Support Posted: Fri Mar 23, 2012 12:23 pm Subject: PageGate problem "Error sending packet"
lparent Replies: 16 Views: 44156	I added antenna on my modems... so 2 of it have 17-99 and 2 other have 25-99. I think with that I will be ok!!? for the memory.. I will check that too when it will happen! Thanks for the info!
Topic: PageGate problem "Error sending packet"
lparent Replies: 16 Views: 44156	Forum: PageGate Support Posted: Tue Mar 20, 2012 10:23 am Subject: PageGate problem "Error sending packet"
lparent Replies: 16 Views: 44156	ok... I will change the antenna!!! but... why pagegate can't change the status of this sms in the database??? pagegate are trying again and again ( hundred of time ) .. I have to stop the service and remove it in the database.
Topic: PageGate problem "Error sending packet"
lparent Replies: 16 Views: 44156	Forum: PageGate Support Posted: Tue Mar 20, 2012 10:08 am Subject: PageGate problem "Error sending packet"
lparent Replies: 16 Views: 44156	sorry, here is the log : http://img854.imageshack.us/img854/4253/pagegate.jpg
Topic: PageGate problem "Error sending packet"
lparent Replies: 16 Views: 44156	Forum: PageGate Support Posted: Tue Mar 20, 2012 9:58 am Subject: PageGate problem "Error sending packet"
lparent Replies: 16 Views: 44156	I did the change (1 and 1a ) , I will let you know if the problem come back again. I have another problem, here is the log : This problem happen when the cellular phone number has been deactivated or not in service. In this ex : (647)xxxxxxx , I have to stop the service and delete the entry into the database and remove the file from the pagegate folder "process". It is normal this happen?? do I have to remove the file each time a cellular will be deactivated or not in service??? Thanks!!! 3/20/2012 10:47:54 AM Start connection to carrier: SmsModemBackup 3/20/2012 10:47:54 AM Connect using GSM protocol 3/20/2012 10:47:54 AM Setting communication parameters (19200,n,8,1) 3/20/2012 10:47:55 AM Attempting to reset modem 3/20/2012 10:47:57 AM Sent:AT<CR> 3/20/2012 10:47:58 AM Received:<CR><LF>OK<CR><LF> 3/20/2012 10:47:58 AM Modem reset 3/20/2012 10:47:58 AM Attempting to send dialer init string 3/20/2012 10:47:58 AM Sent:AT+CSQ<CR> 3/20/2012 10:47:59 AM Received:<CR><LF>+CSQ: 13,99 <CR><LF><CR><LF>OK<CR><LF> 3/20/2012 10:47:59 AM Dialer init string sent 3/20/2012 10:47:59 AM Attempting to send carrier init string 3/20/2012 10:47:59 AM Sent:AT+CSQ<CR> 3/20/2012 10:48:00 AM Received:<CR><LF>+CSQ: 13,99 <CR><LF><CR><LF>OK<CR><LF> 3/20/2012 10:48:00 AM Carrier init string sent 3/20/2012 10:48:00 AM Sent:AT+CMGF=1<CR> 3/20/2012 10:48:01 AM Received:<CR><LF>OK<CR><LF> 3/20/2012 10:48:01 AM Text delivery mode entered 3/20/2012 10:48:01 AM ---------------------------------------- 3/20/2012 10:48:01 AM Working on message to: smsgateway from: TeleGARD 3/20/2012 10:48:01 AM Formatting message 3/20/2012 10:48:01 AM Message contained in a single packet 3/20/2012 10:48:01 AM Sending packet 3/20/2012 10:48:01 AM Sent:AT+CMGS="647xxxxxxx"<CR> 3/20/2012 10: ...
Topic: PageGate problem "Error sending packet"
lparent Replies: 16 Views: 44156	Forum: PageGate Support Posted: Mon Mar 19, 2012 9:29 am Subject: PageGate problem "Error sending packet"
lparent Replies: 16 Views: 44156	each time the module stop and restart, its me. I stop and restart the connector service.
Topic: PageGate problem "Error sending packet"
lparent Replies: 16 Views: 44156	Forum: PageGate Support Posted: Mon Mar 19, 2012 9:27 am Subject: PageGate problem "Error sending packet"
lparent Replies: 16 Views: 44156	I got the same problem this morning : here is the debug log : 3/19/2012 9:25:58 AM Working on message to: smsgateway from: TeleGARD 3/19/2012 9:25:58 AM Formatting message 3/19/2012 9:25:58 AM Message contained in a single packet 3/19/2012 9:25:58 AM Sending packet 3/19/2012 9:25:59 AM Sent:AT+CMGS="418xxxxxxx"<CR> 3/19/2012 9:25:59 AM Received:<CR><LF>> 3/19/2012 9:26:00 AM Sent:TeleGARD:FERMETURE Area: 1 Zn-Id: C2 SOURAYA NINO Site: 3475 ROCHON (CARRE)<SUB> 3/19/2012 9:26:30 AM Received:TeleGARD:FERMETURE Area: 1 Zn-Id: C2 SOURAYA NINO Site: 3475 ROCHON (CARRE) 3/19/2012 9:26:30 AM Error sending packet 3/19/2012 9:26:31 AM ---------------------------------------- 3/19/2012 9:26:31 AM Working on message to: rogerssnpp from: TeleGARD 3/19/2012 9:26:31 AM Formatting message 3/19/2012 9:26:31 AM Message contained in a single packet 3/19/2012 9:26:31 AM Sending packet 3/19/2012 9:26:32 AM Sent:AT+CMGS="416xxxxxxx"<CR> 3/19/2012 9:26:35 AM Received:<CR><LF>OK<CR><LF> 3/19/2012 9:26:36 AM Sent:TeleGARD:CLOSING Area: 0 Zn-Id: C678 USER 678 Site: 3 Aster Crescent<SUB> 3/19/2012 9:27:06 AM Received:te: 3 Aster Crescent<SUB> 3/19/2012 9:27:06 AM Error sending packet 3/19/2012 9:27:06 AM ---------------------------------------- 3/19/2012 9:27:06 AM Working on message to: smsgateway from: TeleGARD 3/19/2012 9:27:06 AM Formatting message 3/19/2012 9:27:06 AM Message contained in a single packet 3/19/2012 9:27:06 AM Sending packet 3/19/2012 9:27:06 AM Sent:AT+CMGS="418xxxxxxx"<CR> 3/19/2012 9:27:10 AM Received:<CR><LF>ERROR<CR><LF> 3/19/2012 9:27:11 AM Sent:TeleGARD:FERMETURE Area: 1 Zn-Id: C2 SOURAYA NINO Site: 3475 ROCHON (CARRE)<SUB> 3/19/2012 9:27:41 AM Error sending packet 3/19/2012 9:27:41 AM ---------------------------------------- 3/19/2012 9:27:41 AM Working on message to: rogerssnpp from: TeleGARD 3/ ...
Topic: PageGate problem "Error sending packet"
lparent Replies: 16 Views: 44156	Forum: PageGate Support Posted: Mon Mar 12, 2012 10:36 am Subject: PageGate problem "Error sending packet"
lparent Replies: 16 Views: 44156	Hi, since couple weeks, I have problem with pagegate. I have 2 server (windows server 2003 R2 standart edition sp2) with pagegate version 5.0.0.92 installed on both. both server are using GSM Enfora Spider SA-G+ modem (model GSM1318) On 1 server, the modem are connected with USB to serial adapter and on the other one, connected to the server serial port. My problem is, sometimes, pagegate are not able to send SMS at all, the only way to resolve the problem is stop the connector service and restart it!!! Here is the log of the connector (below) After the connector service restarted, the sms are working fine until the next time the error come again. I have to do it many times a week. This problem happen on both server ( I'm using different modem, not the same on both ). Do you have idea why this happen??? Thanks!!! 3/11/2012 4:51:37 PM Working on message to: smsgateway from: TeleGARD 3/11/2012 4:51:37 PM Formatting message 3/11/2012 4:51:37 PM Message contained in a single packet 3/11/2012 4:51:37 PM Sending packet 3/11/2012 4:52:09 PM Error sending packet 3/11/2012 4:52:09 PM ---------------------------------------- 3/11/2012 4:52:09 PM Working on message to: smsgateway from: TeleGARD 3/11/2012 4:52:09 PM Formatting message 3/11/2012 4:52:09 PM Message contained in a single packet 3/11/2012 4:52:09 PM Sending packet 3/11/2012 4:52:45 PM Error sending packet 3/11/2012 4:52:45 PM ---------------------------------------- 3/11/2012 4:52:45 PM Working on message to: smsgateway from: TeleGARD 3/11/2012 4:52:45 PM Formatting message 3/11/2012 4:52:45 PM Message contained in a single packet 3/11/2012 4:52:45 PM Sending packet 3/11/2012 4:53:20 PM Error sending packet 3/11/2012 4:53:20 PM ---------------------------------------- 3/11/2012 4:53:20 PM Working on message to: smsgateway from: TeleGARD 3/11/2012 4:53:20 PM Formatting message 3/11/2012 4:53:20 PM Message contained in a single packet 3/11/2012 4:53:20 PM S ...
Topic: Mass SMS message distribution
lparent Replies: 2 Views: 9470	Forum: PageGate Support Posted: Mon May 02, 2011 10:48 am Subject: Mass SMS message distribution
lparent Replies: 2 Views: 9470	Wow... very simple!!! It work fine... thanks for the quick help!!!
Topic: Mass SMS message distribution
lparent Replies: 2 Views: 9470	Forum: PageGate Support Posted: Mon May 02, 2011 10:09 am Subject: Mass SMS message distribution
lparent Replies: 2 Views: 9470	Hi, I'm using PageGate ver 5 with the GetAscii module. Right now, my pagegate is working fine with Ad-hoc entry that sending 1 sms at a time. here is the setting of my polling file : "Recipient" "sms_phone_number" "sms_Sender_name" "sms_message" Want I want.. is create a specific Recipient that will send a mass sms message to many sms phone number. What is the way to do that without affecting my setting that I have now. Thanks!!!
Topic: PageGate ver 5 vs SMS with HSPA Raven XE cellular modem
lparent Replies: 7 Views: 16150	Forum: PageGate Support Posted: Thu Dec 09, 2010 3:30 pm Subject: PageGate ver 5 vs SMS with HSPA Raven XE cellular modem
lparent Replies: 7 Views: 16150	you can send me the info to my email : luc.parent@protectron.com Thanks... very appreciated! Luc
Topic: PageGate ver 5 vs SMS with HSPA Raven XE cellular modem
lparent Replies: 7 Views: 16150	Forum: PageGate Support Posted: Thu Dec 09, 2010 3:14 pm Subject: PageGate ver 5 vs SMS with HSPA Raven XE cellular modem
lparent Replies: 7 Views: 16150	ok! Do you have a list of HSPA cellular modem that you support?! Thanks!
Topic: PageGate ver 5 vs SMS with HSPA Raven XE cellular modem
lparent Replies: 7 Views: 16150	Forum: PageGate Support Posted: Thu Dec 09, 2010 2:25 pm Subject: PageGate ver 5 vs SMS with HSPA Raven XE cellular modem
lparent Replies: 7 Views: 16150	Here is what the tech support of Sierra Wireless told me : You should be able to send data to UDP port 17341 as ASCII, 8 bit DCS or Unicode. There is no other way then telnet to send AT commands. The AT command need to be sent via network connection with the modem. Luc
Topic: PageGate ver 5 vs SMS with HSPA Raven XE cellular modem
lparent Replies: 7 Views: 16150	Forum: PageGate Support Posted: Thu Dec 09, 2010 2:15 pm Subject: PageGate ver 5 vs SMS with HSPA Raven XE cellular modem
lparent Replies: 7 Views: 16150	Hi, I have PageGate Ver 5 and I need to send SMS with my HSPA Sierra Wireless AirLink™ Raven XE. I want to know if the PageGate are compatible with this cellular modem. Thanks!! Luc