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  Topic: notepager pro vis solarwinds no longer working
lee.watkins

Replies: 4
Views: 3401

PostForum: NotePager Pro Support   Posted: Thu Dec 17, 2015 4:18 pm   Subject: notepager pro vis solarwinds no longer working
that did the trick! so much for your help! i was going crazy over here!!!
  Topic: notepager pro vis solarwinds no longer working
lee.watkins

Replies: 4
Views: 3401

PostForum: NotePager Pro Support   Posted: Thu Dec 17, 2015 3:42 pm   Subject: notepager pro vis solarwinds no longer working
yes, both users show up under recipients, and both are selected under the "Send Page To" column.

I've also tried deleting the Dial page / SMS action and re-creating it.

I am using Windows Server 2012 Standard.

NPP is installed in:

C:\Program Files (x86)\NotePage\NotePager Pro
  Topic: notepager pro vis solarwinds no longer working
lee.watkins

Replies: 4
Views: 3401

PostForum: NotePager Pro Support   Posted: Thu Dec 17, 2015 3:35 pm   Subject: notepager pro vis solarwinds no longer working
A few weeks ago I migrated my Solarwinds sever to new hardware. I've upgraded Notepager pro to version 5. But now paging isnt working.

I am able to successfully send test pages from NPP, but nothing goes through from solarwinds. I'm about 90% sure i have everything configured the same on both servers.

I'm not really sure where to look now. I'm opening a ticket with solarwinds to see of they can shed some light on the subject. i'm just wondering if anyone here can think of anything i should check.


Thanks

Lee
  Topic: "Notepager pro was unable to talk to your modem"
lee.watkins

Replies: 6
Views: 3926

PostForum: NotePager Pro Support   Posted: Thu Dec 03, 2015 4:03 pm   Subject: "Notepager pro was unable to talk to your modem"
and i feel like a dunce. our modem line is the only phone line on campus that doesn't require a leading 9 to dial out. removed the 9 from the number, and its working like a champ!


Thanks for your help!

Lee
  Topic: "Notepager pro was unable to talk to your modem"
lee.watkins

Replies: 6
Views: 3926

PostForum: NotePager Pro Support   Posted: Thu Dec 03, 2015 3:21 pm   Subject: "Notepager pro was unable to talk to your modem"
might you have a current known good number for usamobility? i've been scouring the web most of the day, and ive come across about a half dozen numbers, but i have no idea if any of them are good.
  Topic: "Notepager pro was unable to talk to your modem"
lee.watkins

Replies: 6
Views: 3926

PostForum: NotePager Pro Support   Posted: Thu Dec 03, 2015 3:16 pm   Subject: "Notepager pro was unable to talk to your modem"
========================================
12/3/2015 1:59:15 PM Start connection to carrier: usamobility
12/3/2015 1:59:15 PM Connect using TAP protocol
12/3/2015 1:59:15 PM Setting communication parameters
12/3/2015 1:59:15 PM Attempting to reset modem
12/3/2015 1:59:15 PM Sent:AT<CR>
12/3/2015 1:59:16 PM Received:AT<CR><CR><LF>OK<CR><LF>
12/3/2015 1:59:16 PM Modem reset
12/3/2015 1:59:16 PM Attempting to send carrier init string
12/3/2015 1:59:16 PM Sent:AT&F0Q0V1X4&D2&B1&K0&M0&N3<CR>
12/3/2015 1:59:16 PM Received:AT&F0Q0V1X4&D2&B1&K0&M0&N3<CR><CR><LF>OK<CR><LF>
12/3/2015 1:59:16 PM Carrier init string sent
12/3/2015 1:59:16 PM Dialing carrier
12/3/2015 1:59:17 PM Sent:ATDT918002506325<CR>
12/3/2015 1:59:25 PM Waiting for connection
12/3/2015 1:59:25 PM Received:ATDT918002506325<CR>
12/3/2015 2:00:12 PM Received:<CR><LF>BUSY<CR><LF>
12/3/2015 2:00:12 PM Attempting to reset modem
12/3/2015 2:00:12 PM Sent:AT<CR>
12/3/2015 2:00:12 PM Received:AT<CR><CR><LF>OK<CR><LF>
12/3/2015 2:00:12 PM Modem reset
12/3/2015 2:00:12 PM Attempting to send carrier init string
12/3/2015 2:00:13 PM Sent:AT&F0Q0V1X4&D2&B1&K0&M0&N3<CR>
12/3/2015 2:00:13 PM Received:AT&F0Q0V1X4&D2&B1&K0&M0&N3<CR><CR><LF>OK<CR><LF>
12/3/2015 2:00:13 PM Carrier init string sent
12/3/2015 2:00:13 PM Dialing carrier
12/3/2015 2:00:14 PM Sent:ATDT918002506325<CR>
12/3/2015 2:00:22 PM Waiting for connection
12/3/2015 2:00:22 PM Received:ATDT918002506325<CR>
12/3/2015 2:01:08 PM Received:<CR><LF>BUSY<CR><LF>
12/3/2015 2:01:08 PM Attempting to reset modem
12/3/2015 2:01:08 PM Sent:AT<CR>
12/3/2015 2:01:08 PM Received:AT<CR><CR>& ...
  Topic: "Notepager pro was unable to talk to your modem"
lee.watkins

Replies: 6
Views: 3926

PostForum: NotePager Pro Support   Posted: Thu Dec 03, 2015 1:30 pm   Subject: "Notepager pro was unable to talk to your modem"
I recently upgraded my solarwinds server, in which I was using notepager pro to send out pages via modem. I went from windows server 2008 to 2012.

Upgraded to notepager pro 5. using the same US Robotics V.92 USB modem.

I've verified that the modem is on COM 3 and that NPP modem port is 3.

I do not get successful connection to my TAP provider.

I can't figure out how to get the activity monitor to allow me to cut and paste so excuse any typos.

Connect using TAP protocol
Setting communication parameters
Attemtpting to reset modem
Modem reset
Attempting to send carrier init string
Carrier init string sent
dialing carrier
waiting for connection
attempting to reset modem
modem reset

it does all this 2 more times

NotePager pro was unable o talk to your modem
Please check your modem port setting
unable to connect to carrier
hanging up modem
modem hung up


i've quadrupule checked everything i can think of. any ideas?


thanks

Lee
  Topic: notepager pro sending messages via internet instead of modem
lee.watkins

Replies: 9
Views: 9989

PostForum: NotePager Pro Support   Posted: Tue Oct 01, 2013 2:54 pm   Subject: notepager pro sending messages via internet instead of modem
that did the trick! thank you so much! your help is definitely appreciated!
  Topic: notepager pro sending messages via internet instead of modem
lee.watkins

Replies: 9
Views: 9989

PostForum: NotePager Pro Support   Posted: Tue Oct 01, 2013 2:28 pm   Subject: notepager pro sending messages via internet instead of modem
actually scratch that, i'm still not getting the pagers to call.

I've tried every TAP number i can find for both usamobility and metrocall.

Any suggestions would be greatly appreciated!


Thanks

Lee
  Topic: notepager pro sending messages via internet instead of modem
lee.watkins

Replies: 9
Views: 9989

PostForum: NotePager Pro Support   Posted: Tue Oct 01, 2013 11:39 am   Subject: notepager pro sending messages via internet instead of modem
i have the crazy ability to find the answer immediately after i ask for help. I think I've found it.


Thanks again!
  Topic: notepager pro sending messages via internet instead of modem
lee.watkins

Replies: 9
Views: 9989

PostForum: NotePager Pro Support   Posted: Tue Oct 01, 2013 11:36 am   Subject: notepager pro sending messages via internet instead of modem
excellent! i had the protocol set to SMTP. thank you very much!

one follow up question if I may.

The other recipients are pagers on usamobility. Would alphanumeric pagers also use TAP? I don't see a number listed on the link you provided or usamobility's website.


Thanks again

Lee
  Topic: notepager pro sending messages via internet instead of modem
lee.watkins

Replies: 9
Views: 9989

PostForum: NotePager Pro Support   Posted: Tue Oct 01, 2013 10:51 am   Subject: notepager pro sending messages via internet instead of modem
Hi all, and thanks in advance.

I'm using Notepager Pro to send SMS messages from the Orion network monitoring system.

We want messages sent via the USB modem in our Orion server, so we still get messages in the event of a network outage. Last night, we had an outage, and did not get any pages until the network was back up.

After looking at the dialer log, if we are understanding it correctly, Notepager is using the internet to send the alerts instead of the modem. We have verified it with our telecom guys that the number used for the modem has not sent or received calls since it was installed.

below is the dial log, sanitized, for one of the alerts


9/30/2013 9:40:23 PM Working on message to: XXXXX
9/30/2013 9:40:23 PM Formatting message
9/30/2013 9:40:23 PM Message contained in single packet
9/30/2013 9:40:23 PM Looking up mailserver for vtext.com
9/30/2013 9:40:23 PM Trying host: smtp-bb.vtext.com
9/30/2013 9:40:24 PM Connected to: smtp-bb.vtext.com
9/30/2013 9:40:24 PM Received:220 njbrspamp1.vtext.com ESMTP^^
9/30/2013 9:40:24 PM Sent:Ehlo XXXX.XXX^^
9/30/2013 9:40:24 PM Received:250-njbrspamp1.vtext.com^^
9/30/2013 9:40:24 PM Received:250-8BITMIME^^
9/30/2013 9:40:24 PM Received:250-SIZE 4194304^^
9/30/2013 9:40:25 PM Received:250 STARTTLS^^
9/30/2013 9:40:25 PM Sent:Mail From:<XXXX@XXX.XXX>^^
9/30/2013 9:40:25 PM Received:250 sender <XXX@XXX.XXX> ok^^
9/30/2013 9:40:25 PM Sent:Rcpt To:<XXXXXXXX@vtext.com>^^
9/30/2013 9:40:25 PM Received:250 recipient <3XXXXXXXXXX@vtext.com> ok^^
9/30/2013 9:40:25 PM Sent:Data^^
9/30/2013 9:40:26 PM Received:354 go ahead^^
9/30/2013 9:40:26 PM Sending message
9/30/2013 9:40:26 PM Sent:Message-ID: <XXXXX@XXX.XXX>^^
9/30/2013 9:40:26 PM Sent:Date: 01 Oct 13 02:40:00 UT^^
9/30/2013 9:40:26 PM Sent:To: <XXXXXXXXXX@vtext.com>^^
9/30/2013 9:40:26 PM Sent:From: <XXX@XXX>XXX>^^
9/30/2013 9:40:26 PM Sent:Subject:^^
9/30/2013 ...
 
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