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  Topic: Issues with pages going to Active911
kirstencherry

Replies: 1
Views: 578

PostForum: PageGate Support   Posted: Mon Mar 11, 2019 11:30 am   Subject: Issues with pages going to Active911
We have a sporadic issue with partial messages going to Active911. I have upgraded PageGate to the latest release and corrected the settings to match what they should be per the Web site. We still continue to have issues coming from different 911 consoles (we use Superion) and different users. I have samples of what is occurring where the data from the PageGate.log does not match the data in the PGDial1.log. I contacted Active911 who verified they are not receiving the full data which I now believe to be an issue where the message in PGDial1.log is missing the beginning information. This is the first time I have tried to get tech support, is this the proper way to go about? I have files I can share.
 
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