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  Topic: HOWTO: Solarwinds Orion Integration with PageGate
jsbajada

Replies: 29
Views: 78412

PostForum: Integration Related Questions   Posted: Wed Jun 26, 2013 1:20 am   Subject: HOWTO: Solarwinds Orion Integration with PageGate
Thanks for your response, Drogba1, but I couldn't even get to the window that allowed me to bring up the list of recipients. As it turns out, it doesn't exist in NCM Syslog alerts anyway, so using the "Run external command" option was the only way to get it to work.
  Topic: Scheduled SMS limitations?
jsbajada

Replies: 3
Views: 3363

PostForum: PageGate Support   Posted: Tue Jun 18, 2013 5:50 pm   Subject: Scheduled SMS limitations?
Sent through.

Although I think you may have already answered the question when you said "there isn't a limit on the amount of messages PageGate can handle". So I'll see if I can find anything upstream - either COM port issues or modem problems.

And you are right - we have two GSM modems plugged into USB ports and mapped to COM ports. This has been working fine on either side of this issue, so we suspect the volume of requests is the fault - it's then just trying to find out what that limit is!

Thanks for your help!
  Topic: HOWTO: Solarwinds Orion Integration with PageGate
jsbajada

Replies: 29
Views: 78412

PostForum: Integration Related Questions   Posted: Tue Jun 18, 2013 5:42 pm   Subject: HOWTO: Solarwinds Orion Integration with PageGate
Thanks for the link, but that only shows me how to integrate Pagegate to NPM, not NCM.

However, I think I may have solved the issue - on the alert, tell it to run an external command, and tell it to run



From my testing, that will accept Solarwinds' variables, so the page can be specific to the node having NCM problems. The only trick is to run Alert manager as Admin, otherwise the alert won't work at all.
  Topic: Scheduled SMS limitations?
jsbajada

Replies: 3
Views: 3363

PostForum: PageGate Support   Posted: Mon Jun 17, 2013 9:17 pm   Subject: Scheduled SMS limitations?
Hi all.

Over the weekend, we performed DR activities between our two data centres. This was monitored using Solarwinds (NPM, NCM, IPSLA, SAM), which is configured to use Pagegate v5. Due to the nature of the event, our Comms team did not want to unmanage their devices, as they needed to manage other sites as well.

Paging worked fine, sending SMSs across both Connectors, until approx 1hr 15mins after failover, when we started noticing errors in one of the connector logs (PGDIAL1.log) :



SMSs were then sent entirely through Connector 2, which then started generating its own errors:



Through various service restarts, hardware reboots and message purging, we were able to get Pagegate working again - although we had to do this a couple more times through the weekend.

Looking back through the logs (Pagegate.log) during the DR time, it appears we sent 1,687 messages through Pagegate over the course of 6.75 hrs - an average of one message every fifteen second or so. The question was raised: did we hit Pagegate with too many messages for it to handle?

Is there a limit on the number of scheduled messages Pagegate can handle? Is there any performance tuning we can do so it can process messages faster?

I know part of this answer is "Limit the amount of alerts that Solarwinds calls Pagegate", but I wanted to find out what else could be done, and if there is in fact a limit on the amount of messages Pagegate can handle. If further information is required to assist with an answer, let me know. Thanks!
  Topic: HOWTO: Solarwinds Orion Integration with PageGate
jsbajada

Replies: 29
Views: 78412

PostForum: Integration Related Questions   Posted: Mon Jun 17, 2013 9:01 pm   Subject: HOWTO: Solarwinds Orion Integration with PageGate
I know this is an old thread, but my query is best matched to this topic ....

I have Pagegate and Solarwinds NPM working fine, but I cannot see the option to "Dial Paging or SMS Service" with the Syslog alerts in NCM. Is there additional configurations required to enable that functionality?
 
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