Search found 4 matches

Tech Support was able to get this resolved for us. The problem was that we did not format the recipient field in our third party interface correctly. For the SMTP relay to send messages to a pagegate recipient (which then went out as a page, and SMS/Email) we had to use the following format: <pagegate recipient's mailbox name>@<domain name>

In our case the mailboxes looked like this:

lastname_firstname@domain.com

Once that was configured properly in our interface the user authenticated correctly and the message was delivered to their pager!

Thank you all for assistance!

--J

Greeting,

We are trying to configure a third party paging interface to Pagegate V5.0 and are revieving a "535 Authentication failed" error when we try to send a test message to the Pagegate Server.

The Pagegate Server is running V5.0 on a Windows XP SP3 machine. We have successfully connected this interface to other servers using these credentials but cannot get this connection to authenticate. Below is a sample of the log file with the error codes (some information has been sanitized, and replaced with generic info):

09/10/2012 12:05:33.69 ==> About to SetMessageToProcess mblnCheckingForMessage : False CurrentSMTPStatus :2 index:1
09/10/2012 12:05:33.69 ==> Going to do a tcp connection to nws server application01 Index:1
09/10/2012 12:05:33.69 ==> Message was received and processing on tcp number 1
09/10/2012 12:05:33.69 ==> Connect Index:1
09/10/2012 12:05:33.80 ==> Message received from STMP server : 220 metro911.org PageGate ESMTP Server Ready
Index:1 frmCommunication:sckSMTPconnection_DataArrival
09/10/2012 12:05:33.80 ==> Sending Hello Message to STMP server : Index:1EHLO <domain-name>

09/10/2012 12:05:33.80 ==> Message received from STMP server : 250-<domain-name> welcomes <domain-name> (123.456.789.101)
Index:1 frmCommunication:sckSMTPconnection_DataArrival
09/10/2012 12:05:33.80 ==> Sending Authentication to STMP server : Index:1auth login

09/10/2012 12:05:33.80 ==> Message received from STMP server : 250-AUTH LOGIN PLAIN
250 HELP
Index:1 frmCommunication:sckSMTPconnection_DataArrival
09/10/2012 12:05:33.80 ==> Sending Login to STMP server : Index:(login info)
09/10/2012 12:05:33.80 ==> Message received from STMP server : 334 VXNlcm5hbWU6
Index:1 frmCommunication:sckSMTPconnection_DataArrival
09/10/2012 12:05:33.80 ==> Sending password to STMP server : Index:(password info)

09/10/2012 12:05:33.80 ==> Message received from STMP server : 334 UGFzc3dv ...

Will the version 4 clients be able to interact with the version 5 server? I don't want to do this long term, but I'd like to know if paging will be unavailable until the client v5.0 is installed. Thanks for the advice.

Hello all,

This is my first post. We recently purchased Pagegate V5.0 and are looking at upgrading from V4.09. Are there any known issues with this upgrade? Can we install over the existing installation or would it be more advisable to uninstall/reinstall the upgrade? The server is on a Windows XP SP2 box.

Thanks for any advise you can give,

--Jason

Author	Message
Topic: SMTP 535 Authentication Failed
jriffle Replies: 2 Views: 11669	Forum: PageGate Support Posted: Tue Sep 11, 2012 9:09 am Subject: SMTP 535 Authentication Failed
jriffle Replies: 2 Views: 11669	Tech Support was able to get this resolved for us. The problem was that we did not format the recipient field in our third party interface correctly. For the SMTP relay to send messages to a pagegate recipient (which then went out as a page, and SMS/Email) we had to use the following format: <pagegate recipient's mailbox name>@<domain name> In our case the mailboxes looked like this: lastname_firstname@domain.com Once that was configured properly in our interface the user authenticated correctly and the message was delivered to their pager! Thank you all for assistance! --J
Topic: SMTP 535 Authentication Failed
jriffle Replies: 2 Views: 11669	Forum: PageGate Support Posted: Mon Sep 10, 2012 11:29 am Subject: SMTP 535 Authentication Failed
jriffle Replies: 2 Views: 11669	Greeting, We are trying to configure a third party paging interface to Pagegate V5.0 and are revieving a "535 Authentication failed" error when we try to send a test message to the Pagegate Server. The Pagegate Server is running V5.0 on a Windows XP SP3 machine. We have successfully connected this interface to other servers using these credentials but cannot get this connection to authenticate. Below is a sample of the log file with the error codes (some information has been sanitized, and replaced with generic info): 09/10/2012 12:05:33.69 ==> About to SetMessageToProcess mblnCheckingForMessage : False CurrentSMTPStatus :2 index:1 09/10/2012 12:05:33.69 ==> Going to do a tcp connection to nws server application01 Index:1 09/10/2012 12:05:33.69 ==> Message was received and processing on tcp number 1 09/10/2012 12:05:33.69 ==> Connect Index:1 09/10/2012 12:05:33.80 ==> Message received from STMP server : 220 metro911.org PageGate ESMTP Server Ready Index:1 frmCommunication:sckSMTPconnection_DataArrival 09/10/2012 12:05:33.80 ==> Sending Hello Message to STMP server : Index:1EHLO <domain-name> 09/10/2012 12:05:33.80 ==> Message received from STMP server : 250-<domain-name> welcomes <domain-name> (123.456.789.101) Index:1 frmCommunication:sckSMTPconnection_DataArrival 09/10/2012 12:05:33.80 ==> Sending Authentication to STMP server : Index:1auth login 09/10/2012 12:05:33.80 ==> Message received from STMP server : 250-AUTH LOGIN PLAIN 250 HELP Index:1 frmCommunication:sckSMTPconnection_DataArrival 09/10/2012 12:05:33.80 ==> Sending Login to STMP server : Index:(login info) 09/10/2012 12:05:33.80 ==> Message received from STMP server : 334 VXNlcm5hbWU6 Index:1 frmCommunication:sckSMTPconnection_DataArrival 09/10/2012 12:05:33.80 ==> Sending password to STMP server : Index:(password info) 09/10/2012 12:05:33.80 ==> Message received from STMP server : 334 UGFzc3dv ...
Topic: Upgrade from Pagegate V4.09 to V5.0
jriffle Replies: 4 Views: 11878	Forum: PageGate Support Posted: Mon Aug 24, 2009 12:44 pm Subject: Upgrade from Pagegate V4.09 to V5.0
jriffle Replies: 4 Views: 11878	Will the version 4 clients be able to interact with the version 5 server? I don't want to do this long term, but I'd like to know if paging will be unavailable until the client v5.0 is installed. Thanks for the advice.
Topic: Upgrade from Pagegate V4.09 to V5.0
jriffle Replies: 4 Views: 11878	Forum: PageGate Support Posted: Mon Aug 24, 2009 10:15 am Subject: Upgrade from Pagegate V4.09 to V5.0
jriffle Replies: 4 Views: 11878	Hello all, This is my first post. We recently purchased Pagegate V5.0 and are looking at upgrading from V4.09. Are there any known issues with this upgrade? Can we install over the existing installation or would it be more advisable to uninstall/reinstall the upgrade? The server is on a Windows XP SP2 box. Thanks for any advise you can give, --Jason