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  Topic: SMTP not working
jnquicho

Replies: 3
Views: 4944

PostForum: NotePager Pro Support   Posted: Mon Oct 13, 2014 11:27 am   Subject: SMTP not working
Correct. The SMTP server you're delivering the messages through, intramail.cis.cat.com, is checking the value passed in the Mail From command against a list of email addresses on the server. If the Sender value doesn't match an existing email address on the SMTP server, it's rejecting the SMTP request with the "User Unknown" message.

How can I change the the sender value?
  Topic: SMTP not working
jnquicho

Replies: 3
Views: 4944

PostForum: NotePager Pro Support   Posted: Fri Oct 10, 2014 7:33 pm   Subject: SMTP not working
Hello,

All our smtp recipeints are not receiving their messages. This is what I see in the logs.

10/10/2014 9:57:44 AM Working on message to: Quicho, Junie - Email from: operations
10/10/2014 9:57:44 AM Formatting message
10/10/2014 9:57:44 AM Message contained in single packet
10/10/2014 9:57:44 AM Trying host: intramail.cis.cat.com
10/10/2014 9:57:45 AM Connected to: intramail.cis.cat.com
10/10/2014 9:57:45 AM Received:220 arlmailp01.cis.cat.com ESMTP Sendmail 8.14.3/8.14.3; Fri, 10 Oct 2014 11:57:44 -0500^^
10/10/2014 9:57:45 AM Sent:Ehlo solarturbines.com^^
10/10/2014 9:57:45 AM Received:250-arlmailp01.cis.cat.com Hello t3opc001267644.solar.cat.com [172.19.22.65], pleased to meet you^^
10/10/2014 9:57:45 AM Received:250-ENHANCEDSTATUSCODES^^
10/10/2014 9:57:45 AM Received:250-PIPELINING^^
10/10/2014 9:57:45 AM Received:250-8BITMIME^^
10/10/2014 9:57:45 AM Received:250-SIZE 52428800^^
10/10/2014 9:57:45 AM Received:250-DSN^^
10/10/2014 9:57:45 AM Received:250-ETRN^^
10/10/2014 9:57:46 AM Received:250-DELIVERBY^^
10/10/2014 9:57:46 AM Received:250 HELP^^
10/10/2014 9:57:46 AM Sent:Mail From:<operations@solarturbines.com>^^
10/10/2014 9:57:46 AM Received:550 5.0.0 <operations@solarturbines.com>... User unknown^^
10/10/2014 9:57:46 AM Closing connection
10/10/2014 9:57:46 AM Sent:Quit^^
10/10/2014 9:57:46 AM Disconnected
10/10/2014 9:57:46 AM Message not accepted
10/10/2014 9:57:46 AM Permanent failure. Message will not be retried

Curious about the user unknown error. OPERATIONS is the user name logged in on the computer. The sender field is %LOGINUSER%. Is the SMTP server authenticating the sender?
 
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