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Just want to share an experience we had in case it helps someone.

We upgraded to version 9 and our install was registered correctly. For some reason the Ascii service was in a running state, but the checkbox for Enabled in Settings was not activated.

Since the Interface was running, all Ascii requests for pre-existing recipients were processed, but new recipients and groups created since version 9 inherited a disabled status for the ascii_service database field. Pages wouldn't be sent to the new users or groups.

Disabling and Enabling the Ascii Interface corrected the new users and they now work correctly. I have tested adding new users and groups since and they are created as expected.

One odd thing we've noticed is PGAdmin shows the Ascii Interface to be enabled when viewed directly on the server, but if anyone with admin rights looks at it from their own computer, the Enabled box is empty. The other interfaces show Enabled. I'm not sure if this is by design.

We are getting the following when trying to send a text via Sprint SNPP:

PGDial1 FAILED Stn:1 To:pageduser Frm:CAD File etc, etc

Contacted Sprint and confirmed username/password for their gateway. Sprint shows we are good on their end. We can reach 64.28.80.123 just fine. Carrier appears to be set up correctly and Recipient looks fine. We're not sure why it's not working.

Author	Message
Topic: Upgrade to 9
jjohnson@dentoncounty.gov Replies: 4 Views: 17377	Forum: PageGate Support Posted: Wed Nov 18, 2020 5:24 pm Subject: Ascii Service Running but Disabled
jjohnson@dentoncounty.gov Replies: 4 Views: 17377	Just want to share an experience we had in case it helps someone. We upgraded to version 9 and our install was registered correctly. For some reason the Ascii service was in a running state, but the checkbox for Enabled in Settings was not activated. Since the Interface was running, all Ascii requests for pre-existing recipients were processed, but new recipients and groups created since version 9 inherited a disabled status for the ascii_service database field. Pages wouldn't be sent to the new users or groups. Disabling and Enabling the Ascii Interface corrected the new users and they now work correctly. I have tested adding new users and groups since and they are created as expected. One odd thing we've noticed is PGAdmin shows the Ascii Interface to be enabled when viewed directly on the server, but if anyone with admin rights looks at it from their own computer, the Enabled box is empty. The other interfaces show Enabled. I'm not sure if this is by design.
Topic: Sprint SNPP Failing
jjohnson@dentoncounty.gov Replies: 3 Views: 16948	Forum: PageGate Support Posted: Wed Mar 18, 2020 12:12 pm Subject: Sprint SNPP Failing
jjohnson@dentoncounty.gov Replies: 3 Views: 16948	We are getting the following when trying to send a text via Sprint SNPP: PGDial1 FAILED Stn:1 To:pageduser Frm:CAD File etc, etc Contacted Sprint and confirmed username/password for their gateway. Sprint shows we are good on their end. We can reach 64.28.80.123 just fine. Carrier appears to be set up correctly and Recipient looks fine. We're not sure why it's not working.