Search found 12 matches

@Tech Support

Thanks for the offer, but the current layout is fine if we can't get the field titles out of the CAD software.

@jameyw911

The output fields are set under page styles, but they are output as a semi-colon (;) separated fields xxxxx;xxxxx;xxxxxxx;xxxxxxx;xxxxxxx. We have change some of the settings to get the fields we want in certain orders. We are trying to get the field titles to export out with it, not just the field data.

We get 123 main; Gree; 16-12345; 1st; east; RE26 AL01

We WANT:

Address: 123 Main
City Code: Gree
Incident #: 16-12345
Cross Street 1: 1st
Cross Street 2: East
Units: RE26 AL01

The CAD admin doesn't know how to get what we want to export. PLEASE tell me it's possible and you could help us get it!

Is there a way to get / send out the fields names (CadPage Format) from OSSI via PageGate?

CALL: CAR CRASH
PLACE: Wendys
ADDR: 123 HUCKLEBERRY LN
CITY: BREMERTON
ID: Some identifier for this alarm (123456)
PRI: Internal priority level (HIGH, A, 123, etc)
DATE: CAD date (10/17/2012)
TIME: CAD time (13:45:06)
MAP: Map page or number: 123-456, Page 5, etc
UNIT: UNIT1, UNIT2, etc
INFO: Notes, data, other information

instead of the NATURE;ADDRESS;CITY;DETAILS we push out now?

It's OSSI.

We are having issues with blank fields and the semi-colon separated data.

If the data is entered (fields populated) for all of the items we have selected to output we have no problems. However, we are running in to issues with Incident Number, Cross Streets, and even physical address being populated at the time the pagegate page is triggered.

If everything is entered we get data; data; data; etc (8 fields). If data is missing, it appears its not sending the blank fields. A lot of times we are sending out 4 or 5 fields.

Is it possible to get the blank fields to send out as a semi-colon space semi-colon (data; ; data; data; ; ; data;) to indicate a blank field? This way each field could be designated for a specific purpose. Active911 is having a hard time parsing our data by code as it's too inconsistent. If the first field is always field A, second field always field B (even if blank), etc. it would solve our problem. Unfortunately, it appears to be stripping out the blank fields.

We are using the GetAscii module to send out the data.

Thanks

We just started using Active911 with OSSI / PageGate.

How do we get more than one line of dispatcher notes? We have the max character set to 2500. I've heard mixed responses from other agencies / dispatch centers that OSSI limits their paging server to 140 characters, but others have said the receive all of the dispatch info plus notes (well over 140 characters).

On a side note, what settings does it take to push out updated CAD notes to PageGate Active911 to update alarms?

We are using the GetAscii module and SMTP server to send out the data to Active911.

@ OzCom... Yes we do have the getASCII portion.

@ Tech Support... Are there any special settings on the OSSI side of it to get it to send text messages to only those shown as on-duty on a rig, and not a whole predefined group? We have managed to get it to send a text with CAD info whenever the unit is sent, but it sends it to the whole group. We're trying to get it to send it to those actually working the unit at the time of dispatch and not all employees of the unit.

I looked at the some of the documentation I have... It appears we do have the getASCII module. Are you familiar with the OSSI CAD software/interface?

I don't know. I will find out though.

I did see the ASCII box checked when we were playing with it today. I'll share this info with the Deputy Dispatch Director and see if we can get it to work tomorrow.

As far as I know it does. When units check in/out of service CAD will accept a single or multiple personnel for each unit.

Can someone help with the proper settings for alphanumeric/text messaging with PageGate via OSSI CAD software? Here is the scenario: EMS/Rescue unit gets primary page via vhf paging. We are trying to use text messaging as a backup system. We have been able to set up and receive a group text when a specific rescue unit is assigned to a call. Here is the problem... Right now everyone assigned to the rescue unit (group) gets the text. We want it to send a text to only the personnel "on duty" at the time of the call - normally one or two people. We have not been able to figure out the proper settings to allow this.

Author	Message
Topic: Pagegate - Active911 + OSSI
jah6719 Replies: 10 Views: 19412	Forum: PageGate Support Posted: Fri Dec 23, 2016 6:49 pm Subject: Pagegate - Active911 + OSSI
jah6719 Replies: 10 Views: 19412	@Tech Support Thanks for the offer, but the current layout is fine if we can't get the field titles out of the CAD software.
Topic: Pagegate - Active911 + OSSI
jah6719 Replies: 10 Views: 19412	Forum: PageGate Support Posted: Mon Dec 19, 2016 8:07 pm Subject: Pagegate - Active911 + OSSI
jah6719 Replies: 10 Views: 19412	@jameyw911 The output fields are set under page styles, but they are output as a semi-colon (;) separated fields xxxxx;xxxxx;xxxxxxx;xxxxxxx;xxxxxxx. We have change some of the settings to get the fields we want in certain orders. We are trying to get the field titles to export out with it, not just the field data. We get 123 main; Gree; 16-12345; 1st; east; RE26 AL01 We WANT: Address: 123 Main City Code: Gree Incident #: 16-12345 Cross Street 1: 1st Cross Street 2: East Units: RE26 AL01 The CAD admin doesn't know how to get what we want to export. PLEASE tell me it's possible and you could help us get it!
Topic: Pagegate - Active911 + OSSI
jah6719 Replies: 10 Views: 19412	Forum: PageGate Support Posted: Thu Jun 09, 2016 4:23 pm Subject: Pagegate - Active911 + OSSI
jah6719 Replies: 10 Views: 19412	Is there a way to get / send out the fields names (CadPage Format) from OSSI via PageGate? CALL: CAR CRASH PLACE: Wendys ADDR: 123 HUCKLEBERRY LN CITY: BREMERTON ID: Some identifier for this alarm (123456) PRI: Internal priority level (HIGH, A, 123, etc) DATE: CAD date (10/17/2012) TIME: CAD time (13:45:06) MAP: Map page or number: 123-456, Page 5, etc UNIT: UNIT1, UNIT2, etc INFO: Notes, data, other information instead of the NATURE;ADDRESS;CITY;DETAILS we push out now?
Topic: Pagegate - Active911 + OSSI
jah6719 Replies: 10 Views: 19412	Forum: PageGate Support Posted: Thu Jun 09, 2016 4:08 pm Subject: Pagegate - Active911 + OSSI
jah6719 Replies: 10 Views: 19412	It's OSSI.
Topic: Pagegate - Active911 + OSSI
jah6719 Replies: 10 Views: 19412	Forum: PageGate Support Posted: Thu Jun 09, 2016 3:40 pm Subject: Blank fields
jah6719 Replies: 10 Views: 19412	We are having issues with blank fields and the semi-colon separated data. If the data is entered (fields populated) for all of the items we have selected to output we have no problems. However, we are running in to issues with Incident Number, Cross Streets, and even physical address being populated at the time the pagegate page is triggered. If everything is entered we get data; data; data; etc (8 fields). If data is missing, it appears its not sending the blank fields. A lot of times we are sending out 4 or 5 fields. Is it possible to get the blank fields to send out as a semi-colon space semi-colon (data; ; data; data; ; ; data;) to indicate a blank field? This way each field could be designated for a specific purpose. Active911 is having a hard time parsing our data by code as it's too inconsistent. If the first field is always field A, second field always field B (even if blank), etc. it would solve our problem. Unfortunately, it appears to be stripping out the blank fields. We are using the GetAscii module to send out the data. Thanks
Topic: Pagegate - Active911 + OSSI
jah6719 Replies: 10 Views: 19412	Forum: PageGate Support Posted: Wed Jun 01, 2016 5:47 pm Subject: Pagegate - Active911 + OSSI
jah6719 Replies: 10 Views: 19412	We just started using Active911 with OSSI / PageGate. How do we get more than one line of dispatcher notes? We have the max character set to 2500. I've heard mixed responses from other agencies / dispatch centers that OSSI limits their paging server to 140 characters, but others have said the receive all of the dispatch info plus notes (well over 140 characters). On a side note, what settings does it take to push out updated CAD notes to PageGate Active911 to update alarms? We are using the GetAscii module and SMTP server to send out the data to Active911.
Topic: PageGate and OSSI
jah6719 Replies: 11 Views: 16325	Forum: PageGate Support Posted: Fri Feb 25, 2011 6:37 pm Subject: PageGate and OSSI
jah6719 Replies: 11 Views: 16325	@ OzCom... Yes we do have the getASCII portion. @ Tech Support... Are there any special settings on the OSSI side of it to get it to send text messages to only those shown as on-duty on a rig, and not a whole predefined group? We have managed to get it to send a text with CAD info whenever the unit is sent, but it sends it to the whole group. We're trying to get it to send it to those actually working the unit at the time of dispatch and not all employees of the unit.
Topic: PageGate and OSSI
jah6719 Replies: 11 Views: 16325	Forum: PageGate Support Posted: Thu Feb 24, 2011 8:11 pm Subject: PageGate and OSSI
jah6719 Replies: 11 Views: 16325	I looked at the some of the documentation I have... It appears we do have the getASCII module. Are you familiar with the OSSI CAD software/interface?
Topic: PageGate and OSSI
jah6719 Replies: 11 Views: 16325	Forum: PageGate Support Posted: Thu Feb 24, 2011 8:05 pm Subject: PageGate and OSSI
jah6719 Replies: 11 Views: 16325	I don't know. I will find out though.
Topic: PageGate and OSSI
jah6719 Replies: 11 Views: 16325	Forum: PageGate Support Posted: Thu Feb 24, 2011 7:38 pm Subject: PageGate and OSSI
jah6719 Replies: 11 Views: 16325	I did see the ASCII box checked when we were playing with it today. I'll share this info with the Deputy Dispatch Director and see if we can get it to work tomorrow.
Topic: PageGate and OSSI
jah6719 Replies: 11 Views: 16325	Forum: PageGate Support Posted: Thu Feb 24, 2011 7:31 pm Subject: PageGate and OSSI
jah6719 Replies: 11 Views: 16325	As far as I know it does. When units check in/out of service CAD will accept a single or multiple personnel for each unit.
Topic: PageGate and OSSI
jah6719 Replies: 11 Views: 16325	Forum: PageGate Support Posted: Thu Feb 24, 2011 7:12 pm Subject: PageGate and OSSI
jah6719 Replies: 11 Views: 16325	Can someone help with the proper settings for alphanumeric/text messaging with PageGate via OSSI CAD software? Here is the scenario: EMS/Rescue unit gets primary page via vhf paging. We are trying to use text messaging as a backup system. We have been able to set up and receive a group text when a specific rescue unit is assigned to a call. Here is the problem... Right now everyone assigned to the rescue unit (group) gets the text. We want it to send a text to only the personnel "on duty" at the time of the call - normally one or two people. We have not been able to figure out the proper settings to allow this.