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  Topic: Not receiving texts messages with SUCCESFUL prompt
itdepartment

Replies: 12
Views: 21922

PostForum: NotePager Pro Support   Posted: Mon Aug 15, 2011 4:30 pm   Subject: Not receiving texts messages with SUCCESFUL prompt
It was a carrier issue…Our carried which will remain nameless, but rhymes with horizon fireless, was having a local TAPS issue. Thank you for all of your suggestions and assistance.
  Topic: Not receiving texts messages with SUCCESFUL prompt
itdepartment

Replies: 12
Views: 21922

PostForum: NotePager Pro Support   Posted: Thu Aug 11, 2011 4:35 pm   Subject: Not receiving texts messages with SUCCESFUL prompt
Just as an update, I have contacted our provider and they will be looking into any possible issues that could be occuringon their end. I should know something between 2-3 business days and will post a reply.

In the mean time are there any other procedures or trouble shooting steps that i can take?
  Topic: Not receiving texts messages with SUCCESFUL prompt
itdepartment

Replies: 12
Views: 21922

PostForum: NotePager Pro Support   Posted: Thu Aug 11, 2011 1:01 pm   Subject: Not receiving texts messages with SUCCESFUL prompt
I just attempted that and I am still experiencing the same issue, I even removed the carrier information that was already in there and re-added the information.
  Topic: Not receiving texts messages with SUCCESFUL prompt
itdepartment

Replies: 12
Views: 21922

PostForum: NotePager Pro Support   Posted: Thu Aug 11, 2011 11:50 am   Subject: Not receiving texts messages with SUCCESFUL prompt
Just attempted the same procedure utilizing a different modem and I am still experiencing the same issue. Any other step I should take?
  Topic: Not receiving texts messages with SUCCESFUL prompt
itdepartment

Replies: 12
Views: 21922

PostForum: NotePager Pro Support   Posted: Thu Aug 11, 2011 10:25 am   Subject: Not receiving texts messages with SUCCESFUL prompt
Yes, we have tried the alternate number. Could the carrier dropping the packet indicate a problem with the modem itself? Or could this indicate that the packet is not being accepted our carrier?
  Topic: Not receiving texts messages with SUCCESFUL prompt
itdepartment

Replies: 12
Views: 21922

PostForum: NotePager Pro Support   Posted: Thu Aug 11, 2011 9:32 am   Subject: Not receiving texts messages with SUCCESFUL prompt
Thanks for the reply, it is a 5686 "Sportster," I did take a gander at just about all of the FAQ and Forum pages before posting and did see a common issue with the 5637 and ceratin carriers.

I should have noted that: notepager pro and the modem were working previously. We recently had to migrate its server hardware to different hardware, aside from just the server being a slightly different model, everything has staye absolutely the same. Which is honestly the most puzzling part.

I should have also mentioned that during our trouble shooting bonanza we tested dialing out through modem via hyper terminal and we did have a dial tone and were able to dial out.

Thanks in advance for any suggestions.
  Topic: Not receiving texts messages with SUCCESFUL prompt
itdepartment

Replies: 12
Views: 21922

PostForum: NotePager Pro Support   Posted: Wed Aug 10, 2011 5:19 pm   Subject: Not receiving texts messages with SUCCESFUL prompt
We are currently attempting experiencing an issue with notepagepro Version 3.0 installed on a server 2003 r2 server.
We are using the following setup, US Robotics external modem, with the following settings applied to the carrier:

Verizon
TAP
866-337-4504
1200
Even
7
1
AT&F0Q0V1X4&D2&B1&K0&M0&N2
Max Char 240

Our issue is the following: We are able to dial out and the connection monitor displays the following:
8/10/2011 3:52:14 PM Working on message to: omar from: general
8/10/2011 3:52:14 PM Formatting message
8/10/2011 3:52:14 PM Message contained in single block
8/10/2011 3:52:14 PM Sending block
8/10/2011 3:52:14 PM Sent:<STX>XXXXXXXXXX<CR>general:Test<CR><ETX>6=9<CR>
8/10/2011 3:52:15 PM Received:<CR><ACK><CR><LF>
8/10/2011 3:52:15 PM Block sent successfully
8/10/2011 3:52:15 PM SUCCESSFUL To:omar Frm:general Msg:Test
8/10/2011 3:52:15 PM ------------------------------------------------
8/10/2011 3:52:15 PM Working on message to: omar from: general
8/10/2011 3:52:15 PM Formatting message
8/10/2011 3:52:15 PM Message contained in single block
8/10/2011 3:52:15 PM Sending block
8/10/2011 3:52:15 PM Sent:<STX>XXXXXXXXXX<CR>general:Test<CR><ETX>6=9<CR>
8/10/2011 3:52:16 PM Received:<CR><ACK><CR><LF>
8/10/2011 3:52:16 PM Block sent successfully
8/10/2011 3:52:16 PM SUCCESSFUL To:omar Frm:general Msg:Test
8/10/2011 3:52:16 PM Sent:<EOT><CR>
8/10/2011 3:52:17 PM Attempting to hang up modem
8/10/2011 3:52:19 PM Sent:AT<CR>
8/10/2011 3:52:22 PM Received:RIER<CR><LF>
8/10/2011 3:52:22 PM Attempting to hang up modem
8/10/2011 3:52:25 PM Sent:AT<CR>
8/10/2011 3:52:25 PM Received:<CR><LF>OK<CR><LF>
8/10/2011 3:52:25 PM modem hung up
8/10/2011 4:08:38 PM ====================================

It would seem that everythin ...
 
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