Search found 9 matches

Made the registry change and ran server tests which always failed before and they are working. So I think that did it !!!

Thanks everyone for the help !!!!!

Tim

Logs on the way, thanks

Different wireless carriers verizon and att&t. I tested trying different recipients and it always happens on last recipient only and only on the UP message...

Thanks

I tested trying different recipients and it always happens on last recipient only and only on the UP message...

Thanks

The drop non-printable characters were checked in all locations. I also added the signal strength check. Interestingly I set it to a group with two recipients and the first one goes through OK ? but not the second. On the down message they both go through fine, it is very repeatable.

Something weird has to be going on, but what ?

12/13/2013 10:49:50 AM ========================================
12/13/2013 10:49:50 AM Start connection to carrier: MultiModem4
12/13/2013 10:49:50 AM Connect using GSM protocol
12/13/2013 10:49:50 AM Setting communication parameters (115200,n,8,1)
12/13/2013 10:49:50 AM Attempting to reset modem
12/13/2013 10:49:50 AM Sent:AT<CR>
12/13/2013 10:49:50 AM Received:AT<CR><CR><LF>OK<CR><LF>
12/13/2013 10:49:50 AM Modem reset
12/13/2013 10:49:50 AM Attempting to send carrier init string
12/13/2013 10:49:50 AM Sent:AT+CSQ<CR>
12/13/2013 10:49:50 AM Received:AT+CSQ<CR><CR><LF>+CSQ: 11,0<CR><LF><CR><LF>OK<CR><LF>
12/13/2013 10:49:50 AM Carrier init string sent
12/13/2013 10:49:50 AM Sent:AT+CMGF=1<CR>
12/13/2013 10:49:50 AM Received:AT+CMGF=1<CR><CR><LF>OK<CR><LF>
12/13/2013 10:49:50 AM Text delivery mode entered
12/13/2013 10:49:50 AM ----------------------------------------
12/13/2013 10:49:50 AM Working on message to: bart from: Alert
12/13/2013 10:49:50 AM Formatting message
12/13/2013 10:49:50 AM Message contained in a single packet
12/13/2013 10:49:50 AM Sending packet
12/13/2013 10:49:50 AM Sent:AT+CMGS="8148530335"<CR>
12/13/2013 10:49:51 AM Received:AT+CMGS="8148530335"<CR><CR><LF>>
12/13/2013 10:49:51 AM Sent:Alert:falcon (time server)) SNTP (SNTP) Up (Downtime: 2 h 19 m 59 s) (OK)<SUB>
12/13/2013 10:49:51 AM Received:Alert:falcon (time server)) SNTP (SNTP) Up (Downtime: 2 h 19 m 59 s) (OK)<SUB>
12/13/2013 10:49 ...

PG is version 6

Modem us MultiTech MultiModem GPRS
model MTCBA-G-U-F4
USB

Tim

Here are the connector logs. It looks like it has trouble hanging up the modem ? as the txt never came even though it says successfully sent. The down message is below and it was OK ??
Thanks Tim

UP message: Failed
12/12/2013 2:24:51 PM ========================================
12/12/2013 2:24:51 PM Start connection to carrier: MultiModem4
12/12/2013 2:24:51 PM Connect using GSM protocol
12/12/2013 2:24:51 PM Setting communication parameters (115200,n,8,1)
12/12/2013 2:24:51 PM Attempting to reset modem
12/12/2013 2:24:51 PM Sent:AT<CR>
12/12/2013 2:24:51 PM Received:AT<CR><CR><LF>OK<CR><LF>
12/12/2013 2:24:51 PM Modem reset
12/12/2013 2:24:51 PM Sent:AT+CMGF=1<CR>
12/12/2013 2:24:52 PM Received:AT+CMGF=1<CR><CR><LF>OK<CR><LF>
12/12/2013 2:24:52 PM Text delivery mode entered
12/12/2013 2:24:52 PM ----------------------------------------
12/12/2013 2:24:52 PM ----------------------------------------
12/12/2013 2:24:52 PM Working on message to: hunter from: Alert
12/12/2013 2:24:52 PM Formatting message
12/12/2013 2:24:52 PM Message contained in a single packet
12/12/2013 2:24:52 PM Sending packet
12/12/2013 2:24:52 PM Sent:AT+CMGS="8147208463"<CR>
12/12/2013 2:24:53 PM Received:AT+CMGS="8147208463"<CR><CR><LF>ERROR<CR><LF>
12/12/2013 2:24:53 PM Sent:Alert:falcon (time server)) SNTP (SNTP) Up (Downtime: 9 m 59 s) (OK)<SUB>
12/12/2013 2:24:53 PM Received:Alert:falcon (time server)) SNTP (SNTP) Up (Downtime: 9 m 59 s) (OK)<SUB>
12/12/2013 2:24:53 PM Packet sent successfully
12/12/2013 2:24:53 PM SUCCESSFUL Stn:1 To:hunter Frm:Alert File:tmp361.36 Msg:falcon (time server)) SNTP (SNTP) Up (Downtime: 9 m 59 s) (OK)
12/12/2013 2:24:53 PM Attempting to hang up modem
12/12/2013 2:24:53 PM Sent:AT<CR>
12/12/2013 2:24:55 PM Received:AT<CR><CR><LF>ERROR<CR><LF><CR& ...

Here is the directory, thanks !!

C:\Program Files (x86)\PRTG Network Monitor\Notifications\EXE\

It picks up the down alert OK ?

Hello,

I'm running PG v6 using GetASCII to send SMS txt from PRTG 13.4.6.3375.

Everything testing using the PGGUI works fine. PRTG reports when a trigger shows a device failed but does not send the up when it comes back online. The PRTG log shows it UP trigger calling Pagegate but the PG logs do not show anything ? The execute program is sendpage32.exe The server is WIn2008 R2 -64bit. I'm wondering if I maybe I should be using sendpage.exe but can't find any information one way or the other. Has anyone else seen this or have any ideas...

Thanks

Tim

Here are the PRTG logs:

12/12/2013 2:24:44 PM None Notification E-Mail to TNS Notification Info
Status sending Email: DNS Server: 141.195.5.6 E-Mail: bwww@allegheny.edu" OK (Sensor/Source/ID: 19683/1/2)
12/12/2013 2:24:42 PM None Notification Pagegate-TNS Notification Info
Status sending EXE:Ok (Sensor/Source/ID: 19683/1/1)
12/12/2013 2:24:42 PM None Probe Local probe Notification Info
State Trigger sending Email (Sensor/Source/ID: 19683/1/2)
12/12/2013 2:24:42 PM None Probe Local probe Notification Info
State Trigger sending EXE (Sensor/Source/ID: 19683/1/1)
12/12/2013 2:24:42 PM falcon (time server)) SNTP SNTP Notification Info
State Trigger activated (Sensor/Source/ID: 19683/1/2)
12/12/2013 2:24:42 PM falcon (time server)) SNTP SNTP Notification Info
State Trigger activated (Sensor/Source/ID: 19683/1/1)
12/12/2013 2:24:42 PM falcon (time server)) SNTP SNTP Up
0 s
12/12/2013 2:15:01 PM None Notification E-Mail to TNS Notification Info
Status sending Email: DNS Server: 141.195.5.6 E-Mail: bwww@allegheny.edu" OK (Sensor/Source/ID: 19683/1/2)
12/12/2013 2:15:00 PM None Notification Pagegate-TNS Notification Info
Status sending EXE:Ok (Sensor/Source/ID: 19683/1/1)
12/12/2013 2:15:00 PM None Probe Local probe Notification Info
State Trigger sending Email (Sensor/Source/ID: 19683/1/2)
12/12/2013 2:15:00 PM falcon (time server)) SNTP SNTP Notification Info
State Tr ...

Author	Message
Topic: PG v6 and PRTG no UP notices
hunter Replies: 15 Views: 43510	Forum: PageGate Support Posted: Wed Dec 18, 2013 8:55 am Subject: PG v6 and PRTG no UP notices
hunter Replies: 15 Views: 43510	Made the registry change and ran server tests which always failed before and they are working. So I think that did it !!! Thanks everyone for the help !!!!! Tim
Topic: PG v6 and PRTG no UP notices
hunter Replies: 15 Views: 43510	Forum: PageGate Support Posted: Sat Dec 14, 2013 6:00 am Subject: PG v6 and PRTG no UP notices
hunter Replies: 15 Views: 43510	Logs on the way, thanks
Topic: PG v6 and PRTG no UP notices
hunter Replies: 15 Views: 43510	Forum: PageGate Support Posted: Fri Dec 13, 2013 1:32 pm Subject: PG v6 and PRTG no UP notices
hunter Replies: 15 Views: 43510	Different wireless carriers verizon and att&t. I tested trying different recipients and it always happens on last recipient only and only on the UP message... Thanks
Topic: PG v6 and PRTG no UP notices
hunter Replies: 15 Views: 43510	Forum: PageGate Support Posted: Fri Dec 13, 2013 11:52 am Subject: PG v6 and PRTG no UP notices
hunter Replies: 15 Views: 43510	I tested trying different recipients and it always happens on last recipient only and only on the UP message... Thanks
Topic: PG v6 and PRTG no UP notices
hunter Replies: 15 Views: 43510	Forum: PageGate Support Posted: Fri Dec 13, 2013 11:07 am Subject: PG v6 and PRTG no UP notices
hunter Replies: 15 Views: 43510	The drop non-printable characters were checked in all locations. I also added the signal strength check. Interestingly I set it to a group with two recipients and the first one goes through OK ? but not the second. On the down message they both go through fine, it is very repeatable. Something weird has to be going on, but what ? 12/13/2013 10:49:50 AM ======================================== 12/13/2013 10:49:50 AM Start connection to carrier: MultiModem4 12/13/2013 10:49:50 AM Connect using GSM protocol 12/13/2013 10:49:50 AM Setting communication parameters (115200,n,8,1) 12/13/2013 10:49:50 AM Attempting to reset modem 12/13/2013 10:49:50 AM Sent:AT<CR> 12/13/2013 10:49:50 AM Received:AT<CR><CR><LF>OK<CR><LF> 12/13/2013 10:49:50 AM Modem reset 12/13/2013 10:49:50 AM Attempting to send carrier init string 12/13/2013 10:49:50 AM Sent:AT+CSQ<CR> 12/13/2013 10:49:50 AM Received:AT+CSQ<CR><CR><LF>+CSQ: 11,0<CR><LF><CR><LF>OK<CR><LF> 12/13/2013 10:49:50 AM Carrier init string sent 12/13/2013 10:49:50 AM Sent:AT+CMGF=1<CR> 12/13/2013 10:49:50 AM Received:AT+CMGF=1<CR><CR><LF>OK<CR><LF> 12/13/2013 10:49:50 AM Text delivery mode entered 12/13/2013 10:49:50 AM ---------------------------------------- 12/13/2013 10:49:50 AM Working on message to: bart from: Alert 12/13/2013 10:49:50 AM Formatting message 12/13/2013 10:49:50 AM Message contained in a single packet 12/13/2013 10:49:50 AM Sending packet 12/13/2013 10:49:50 AM Sent:AT+CMGS="8148530335"<CR> 12/13/2013 10:49:51 AM Received:AT+CMGS="8148530335"<CR><CR><LF>> 12/13/2013 10:49:51 AM Sent:Alert:falcon (time server)) SNTP (SNTP) Up (Downtime: 2 h 19 m 59 s) (OK)<SUB> 12/13/2013 10:49:51 AM Received:Alert:falcon (time server)) SNTP (SNTP) Up (Downtime: 2 h 19 m 59 s) (OK)<SUB> 12/13/2013 10:49 ...
Topic: PG v6 and PRTG no UP notices
hunter Replies: 15 Views: 43510	Forum: PageGate Support Posted: Fri Dec 13, 2013 9:53 am Subject: PG v6 and PRTG no UP notices
hunter Replies: 15 Views: 43510	PG is version 6 Modem us MultiTech MultiModem GPRS model MTCBA-G-U-F4 USB Tim
Topic: PG v6 and PRTG no UP notices
hunter Replies: 15 Views: 43510	Forum: PageGate Support Posted: Fri Dec 13, 2013 9:45 am Subject: PG v6 and PRTG no UP notices
hunter Replies: 15 Views: 43510	Here are the connector logs. It looks like it has trouble hanging up the modem ? as the txt never came even though it says successfully sent. The down message is below and it was OK ?? Thanks Tim UP message: Failed 12/12/2013 2:24:51 PM ======================================== 12/12/2013 2:24:51 PM Start connection to carrier: MultiModem4 12/12/2013 2:24:51 PM Connect using GSM protocol 12/12/2013 2:24:51 PM Setting communication parameters (115200,n,8,1) 12/12/2013 2:24:51 PM Attempting to reset modem 12/12/2013 2:24:51 PM Sent:AT<CR> 12/12/2013 2:24:51 PM Received:AT<CR><CR><LF>OK<CR><LF> 12/12/2013 2:24:51 PM Modem reset 12/12/2013 2:24:51 PM Sent:AT+CMGF=1<CR> 12/12/2013 2:24:52 PM Received:AT+CMGF=1<CR><CR><LF>OK<CR><LF> 12/12/2013 2:24:52 PM Text delivery mode entered 12/12/2013 2:24:52 PM ---------------------------------------- 12/12/2013 2:24:52 PM ---------------------------------------- 12/12/2013 2:24:52 PM Working on message to: hunter from: Alert 12/12/2013 2:24:52 PM Formatting message 12/12/2013 2:24:52 PM Message contained in a single packet 12/12/2013 2:24:52 PM Sending packet 12/12/2013 2:24:52 PM Sent:AT+CMGS="8147208463"<CR> 12/12/2013 2:24:53 PM Received:AT+CMGS="8147208463"<CR><CR><LF>ERROR<CR><LF> 12/12/2013 2:24:53 PM Sent:Alert:falcon (time server)) SNTP (SNTP) Up (Downtime: 9 m 59 s) (OK)<SUB> 12/12/2013 2:24:53 PM Received:Alert:falcon (time server)) SNTP (SNTP) Up (Downtime: 9 m 59 s) (OK)<SUB> 12/12/2013 2:24:53 PM Packet sent successfully 12/12/2013 2:24:53 PM SUCCESSFUL Stn:1 To:hunter Frm:Alert File:tmp361.36 Msg:falcon (time server)) SNTP (SNTP) Up (Downtime: 9 m 59 s) (OK) 12/12/2013 2:24:53 PM Attempting to hang up modem 12/12/2013 2:24:53 PM Sent:AT<CR> 12/12/2013 2:24:55 PM Received:AT<CR><CR><LF>ERROR<CR><LF><CR& ...
Topic: PG v6 and PRTG no UP notices
hunter Replies: 15 Views: 43510	Forum: PageGate Support Posted: Thu Dec 12, 2013 5:08 pm Subject: PG v6 and PRTG no UP notices
hunter Replies: 15 Views: 43510	Here is the directory, thanks !! C:\Program Files (x86)\PRTG Network Monitor\Notifications\EXE\ It picks up the down alert OK ?
Topic: PG v6 and PRTG no UP notices
hunter Replies: 15 Views: 43510	Forum: PageGate Support Posted: Thu Dec 12, 2013 2:47 pm Subject: PG v6 and PRTG no UP notices
hunter Replies: 15 Views: 43510	Hello, I'm running PG v6 using GetASCII to send SMS txt from PRTG 13.4.6.3375. Everything testing using the PGGUI works fine. PRTG reports when a trigger shows a device failed but does not send the up when it comes back online. The PRTG log shows it UP trigger calling Pagegate but the PG logs do not show anything ? The execute program is sendpage32.exe The server is WIn2008 R2 -64bit. I'm wondering if I maybe I should be using sendpage.exe but can't find any information one way or the other. Has anyone else seen this or have any ideas... Thanks Tim Here are the PRTG logs: 12/12/2013 2:24:44 PM None Notification E-Mail to TNS Notification Info Status sending Email: DNS Server: 141.195.5.6 E-Mail: bwww@allegheny.edu" OK (Sensor/Source/ID: 19683/1/2) 12/12/2013 2:24:42 PM None Notification Pagegate-TNS Notification Info Status sending EXE:Ok (Sensor/Source/ID: 19683/1/1) 12/12/2013 2:24:42 PM None Probe Local probe Notification Info State Trigger sending Email (Sensor/Source/ID: 19683/1/2) 12/12/2013 2:24:42 PM None Probe Local probe Notification Info State Trigger sending EXE (Sensor/Source/ID: 19683/1/1) 12/12/2013 2:24:42 PM falcon (time server)) SNTP SNTP Notification Info State Trigger activated (Sensor/Source/ID: 19683/1/2) 12/12/2013 2:24:42 PM falcon (time server)) SNTP SNTP Notification Info State Trigger activated (Sensor/Source/ID: 19683/1/1) 12/12/2013 2:24:42 PM falcon (time server)) SNTP SNTP Up 0 s 12/12/2013 2:15:01 PM None Notification E-Mail to TNS Notification Info Status sending Email: DNS Server: 141.195.5.6 E-Mail: bwww@allegheny.edu" OK (Sensor/Source/ID: 19683/1/2) 12/12/2013 2:15:00 PM None Notification Pagegate-TNS Notification Info Status sending EXE:Ok (Sensor/Source/ID: 19683/1/1) 12/12/2013 2:15:00 PM None Probe Local probe Notification Info State Trigger sending Email (Sensor/Source/ID: 19683/1/2) 12/12/2013 2:15:00 PM falcon (time server)) SNTP SNTP Notification Info State Tr ...