Search found 2 matches

To add to support's comments - are you running in APPLICATION mode or SERVICE mode? You SHOULD be running in SERVICE mode

We are running in Service Mode. There are multiple PageGate Services, which one should be restarted? What is the name of the service?

Second, when PageGate is down are specific errors in the error log?

How can we find out which DNS servers is PageGate pointing to in the configuration file?

Thank you

Any time the database server has a 1-2 second drop in service the Application loses the connection and does not check back to confirm the connection has been reset. We then have to reboot the application server for the application to continue functioning.

1. Is there a way to resolve this?
2. If not can you define the specific services we would need to restart instead of the entire server?
3. Are there processes we can monitor specifically on the application so our monitoring tools could automatically restart the services you define in question 2.

Author	Message
Topic: App Server Reboot each time DB drops
handrews Replies: 4 Views: 12426	Forum: PageGate Support Posted: Mon Jun 11, 2012 2:30 pm Subject: App Server Reboot each time DB drops
handrews Replies: 4 Views: 12426	To add to support's comments - are you running in APPLICATION mode or SERVICE mode? You SHOULD be running in SERVICE mode We are running in Service Mode. There are multiple PageGate Services, which one should be restarted? What is the name of the service? Second, when PageGate is down are specific errors in the error log? How can we find out which DNS servers is PageGate pointing to in the configuration file? Thank you
Topic: App Server Reboot each time DB drops
handrews Replies: 4 Views: 12426	Forum: PageGate Support Posted: Fri Jun 08, 2012 4:35 pm Subject: App Server Reboot each time DB drops
handrews Replies: 4 Views: 12426	Any time the database server has a 1-2 second drop in service the Application loses the connection and does not check back to confirm the connection has been reset. We then have to reboot the application server for the application to continue functioning. 1. Is there a way to resolve this? 2. If not can you define the specific services we would need to restart instead of the entire server? 3. Are there processes we can monitor specifically on the application so our monitoring tools could automatically restart the services you define in question 2.