Search found 7 matches

Great. Thanks for the help, and good speaking with you. contact information sent for quote.

We are located in US, and recently moved away from using an analog dial up modem connection of the publicly available TAP dial in service, to
using Verizon EMAG gateway and sending alerts through the
internet using SNPP. However, it relies on internet connection where our Orion instance is located.

We lost internet at that site for a half hour, along with dozens of other sites outside of it's DMZ it monitors for availability,
so Orion was unable to send out alerts. So, to overcome this, we're investigating use of a cellular modem, but not sure what model, and how that would work with the EMAG gateway we currently subscribe to.

We want to continue to use SNPP, not TAP, so how would we configure notepager pro to work with SNPP and a cellular modem?

Can we keep the same Notepager Pro Verizon carrier and recipient settings as we have now to reach the Verizon SNPP gateway address,
but simply ported over the cellular, or by process, would we require bypassing the EMAG gateway altogether.

We don't use SMS txt i.e. @vtext, we're using 10 digit numbers to run through the SNPP gateway and have inter-carrier codes set up so we're able to port Sprint, AT&T, and Verizon phones all through the same gateway to send messages.

I reinstalled the software, thinking that was it, but think I figured it out when I manually triggered a test alert from Solar Winds Orion to notepager recipient, and saw the action starts up both NPP.exe and NPPDial.exe under SYSTEM, in addition to my account. when I close the notepager pro app, NPP.exe and NPPDial.exe under system remain running in the background, so I think we're good.

Yes, it's integrated with Solar Winds Orion

We have couple instances of Notepager Pro, and one where I had to terminate NPP.exe and NPPDial.exe processes that were shown running as system. When I restarted Notepager Pro, it started NPP.exe and NPPDial.exe, but under my username instead of system. When I close Notepager Pro, both NPP.exe and NPPDial.exe disappear, so it's not running in the background anymore. The 2nd Notepager pro system we have, which I've not messed with, shows both NPP.exe and NPPDial.exe operating in the background under user SYSTEM. How can I repair the malfunctioning instance to keep NPP.exe and NPPDial.exe running in the background?

I agree. I'll have them try that, as my gut is, is that it is in fact the phone line, but haven't had any proof of actual dial tone on their end either way. I'm going on faith they said they are live, but will hit them back to prove hearing actual dial tone.

Notepager pro configuration with integration with Solar Winds Orion using a US Robotics USB modem. It had been working fine, then stopped. History log for dial out attempts in Dialer Log file shows *No Dial Tone* as reason. Guys in data center think phone line is fine, even tried a 2nd line they say is live, but same error. I'm able to query the modem, but noticed a difference in the Device Manager logs for what is shown the query before when it was working and after when its not. Earlier logs appear to show diagnostics for ATI6 - U.S. Robotics 56K FAX USB Link Diagnostics showing initial and final transmit/receive values of 1200, along with Data compression and protocol as NONE, more recent logs simply show NA for all of those. Is this a sign of a modem config issue, and the Dialer log in Notepager pro is misreporting the config as *No Dial Tone*.

Author	Message
Topic: Cellular Modem and Verizon's EMAG gateway subscription
dhilbert1 Replies: 4 Views: 16775	Forum: NotePager Pro Support Posted: Thu May 08, 2014 11:11 am Subject: Cellular Modem and Verizon's EMAG gateway subscription
dhilbert1 Replies: 4 Views: 16775	Great. Thanks for the help, and good speaking with you. contact information sent for quote.
Topic: Cellular Modem and Verizon's EMAG gateway subscription
dhilbert1 Replies: 4 Views: 16775	Forum: NotePager Pro Support Posted: Thu May 08, 2014 8:19 am Subject: Cellular Modem and Verizon's EMAG gateway subscription
dhilbert1 Replies: 4 Views: 16775	We are located in US, and recently moved away from using an analog dial up modem connection of the publicly available TAP dial in service, to using Verizon EMAG gateway and sending alerts through the internet using SNPP. However, it relies on internet connection where our Orion instance is located. We lost internet at that site for a half hour, along with dozens of other sites outside of it's DMZ it monitors for availability, so Orion was unable to send out alerts. So, to overcome this, we're investigating use of a cellular modem, but not sure what model, and how that would work with the EMAG gateway we currently subscribe to. We want to continue to use SNPP, not TAP, so how would we configure notepager pro to work with SNPP and a cellular modem? Can we keep the same Notepager Pro Verizon carrier and recipient settings as we have now to reach the Verizon SNPP gateway address, but simply ported over the cellular, or by process, would we require bypassing the EMAG gateway altogether. We don't use SMS txt i.e. @vtext, we're using 10 digit numbers to run through the SNPP gateway and have inter-carrier codes set up so we're able to port Sprint, AT&T, and Verizon phones all through the same gateway to send messages.
Topic: Notepager Pro NPP.exe and NPPDial.exe not running as system
dhilbert1 Replies: 3 Views: 11121	Forum: NotePager Pro Support Posted: Tue Jan 28, 2014 1:12 pm Subject: Notepager Pro NPP.exe and NPPDial.exe not running as system
dhilbert1 Replies: 3 Views: 11121	I reinstalled the software, thinking that was it, but think I figured it out when I manually triggered a test alert from Solar Winds Orion to notepager recipient, and saw the action starts up both NPP.exe and NPPDial.exe under SYSTEM, in addition to my account. when I close the notepager pro app, NPP.exe and NPPDial.exe under system remain running in the background, so I think we're good.
Topic: Notepager Pro NPP.exe and NPPDial.exe not running as system
dhilbert1 Replies: 3 Views: 11121	Forum: NotePager Pro Support Posted: Tue Jan 28, 2014 10:52 am Subject: Notepager Pro NPP.exe and NPPDial.exe not running as system
dhilbert1 Replies: 3 Views: 11121	Yes, it's integrated with Solar Winds Orion
Topic: Notepager Pro NPP.exe and NPPDial.exe not running as system
dhilbert1 Replies: 3 Views: 11121	Forum: NotePager Pro Support Posted: Tue Jan 28, 2014 10:50 am Subject: Notepager Pro NPP.exe and NPPDial.exe not running as system
dhilbert1 Replies: 3 Views: 11121	We have couple instances of Notepager Pro, and one where I had to terminate NPP.exe and NPPDial.exe processes that were shown running as system. When I restarted Notepager Pro, it started NPP.exe and NPPDial.exe, but under my username instead of system. When I close Notepager Pro, both NPP.exe and NPPDial.exe disappear, so it's not running in the background anymore. The 2nd Notepager pro system we have, which I've not messed with, shows both NPP.exe and NPPDial.exe operating in the background under user SYSTEM. How can I repair the malfunctioning instance to keep NPP.exe and NPPDial.exe running in the background?
Topic: No Dial Tone Notepager pro using US Robotics USB modem
dhilbert1 Replies: 2 Views: 10130	Forum: NotePager Pro Support Posted: Mon Jan 27, 2014 3:14 pm Subject: No Dial Tone Notepager pro using US Robotics USB modem
dhilbert1 Replies: 2 Views: 10130	I agree. I'll have them try that, as my gut is, is that it is in fact the phone line, but haven't had any proof of actual dial tone on their end either way. I'm going on faith they said they are live, but will hit them back to prove hearing actual dial tone.
Topic: No Dial Tone Notepager pro using US Robotics USB modem
dhilbert1 Replies: 2 Views: 10130	Forum: NotePager Pro Support Posted: Mon Jan 27, 2014 2:52 pm Subject: No Dial Tone Notepager pro using US Robotics USB modem
dhilbert1 Replies: 2 Views: 10130	Notepager pro configuration with integration with Solar Winds Orion using a US Robotics USB modem. It had been working fine, then stopped. History log for dial out attempts in Dialer Log file shows No Dial Tone as reason. Guys in data center think phone line is fine, even tried a 2nd line they say is live, but same error. I'm able to query the modem, but noticed a difference in the Device Manager logs for what is shown the query before when it was working and after when its not. Earlier logs appear to show diagnostics for ATI6 - U.S. Robotics 56K FAX USB Link Diagnostics showing initial and final transmit/receive values of 1200, along with Data compression and protocol as NONE, more recent logs simply show NA for all of those. Is this a sign of a modem config issue, and the Dialer log in Notepager pro is misreporting the config as No Dial Tone.