NotePage, Inc. Forum Index

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NotePage, Inc. Forum Index
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  Topic: Active 911
cc911

Replies: 7
Views: 6856

PostForum: PageGate Support   Posted: Thu Mar 05, 2015 3:49 pm   Subject: Active 911
I completed these changes and the calls that have been paged since have failed to go at all.

Under the carrier Active911:
In the settings, is port number 444 correct?
In advanced does anything need to be changed?

Under the user:
What enabled services should be checked and should the notify code have anything in it?

for the ID/PIN field, I have tried leaving the extension after the @ sign and removing it, and it fails both ways.
  Topic: Active 911
cc911

Replies: 7
Views: 6856

PostForum: PageGate Support   Posted: Thu Mar 05, 2015 1:46 pm   Subject: Active 911
I already had everyone set up as SMTP so I will just go in and change all the users to the new carrier (SNPP) and delete the old setup and see how that works.
Thank you for the info!!
  Topic: Active 911
cc911

Replies: 7
Views: 6856

PostForum: PageGate Support   Posted: Thu Mar 05, 2015 1:30 pm   Subject: Active 911
The agencies that currently receive Active911 alerts from us are saying their pages are delayed as much as 20 minutes. I am trying to find out if I have the "carrier" and "user" set up correctly. Do you have any information on whether Active911 has to be set up differently than other carriers?
  Topic: ALLTEL text messages delayed
cc911

Replies: 1
Views: 5594

PostForum: General Questions and Announcements   Posted: Thu Oct 31, 2013 9:14 am   Subject: ALLTEL text messages delayed
Have used Note Page and the SMTP protocol for several years to text calls to fire departments.
About 2 months ago, the texts to Alltel started being delayed anywhere from 8-20 minutes. This is the ONLY wireless provider this is happening to.
Log shows no errors, the text is just delayed...rendering the text useless for the purpose it was intended for. Contacted Alltel and they say it is a problem on our side, but we can't find it! Anyone with this problem or with a fix to this, please help!!
 
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