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I just got off the phone with Nextel Customer Support. We started this process on November 19. They confirmed that changes were made to the TAP gateway and that there are 3 settings to look for.

Data Compression is off
Error Control is on
Baud Rate has changed to 9600

I hope this helps anyone. Unfortunately the older modems we use only go to 2400 baud so I cannot test.

-Allan

You mentioned that you are having success using TAPP with Cincinnati Bell.

What phone number do you use for their modem? I have not been able to find one.

For Cinci Bell we use 866-883-7243
1200 Baud
7,1,E

Is the issue that you can get a connection with that terminal number but it never responds to the <CR> that's sent? The reason I ask is that I've had a few clients that have had that trouble recently. It'll dial up, connect, everything looks fine, but the terminal never responds to the actual initiation character. IT's an ongoing issue with Nextel at the moment.

Thank you for the reply. I haven't really looked at the actual communciation between the two, though this seems very likely... The Nextel TAP modem is online, though we are getting a general rejection error and have been using this number for several months. We were on the phone with Nextel for about 2 hours trying to find someone that knew even what TAP was ;)

Do you think this issue is being worked on by Nextel? We haven't got any feedback on our open ticket with them. Perhaps I should call them back and tell them about the <CR> response acknowledgement, though it seems like no one there wants to take responsiblity for the TAP gateway; I get sent back and forth from Blackberry support and other departments.

I was just wondering how many other people were seeing this in case there was anything on our end. We still can TAP perfectly to Verizon, Cincinnati Bell, USA Mobility, etc... so I was pretty sure it wasn't anything with our software.

We switched from the toll freenumber that was mentioned to a local Nextel TAP number and was working up until this Friday 11/20/09.

If you call the number it does seem like you get to their modem banks, however our messages our not going through... We are using (513) 617-6683 though have tried the Indiana one also (317)710-6683

We have not changed our settings 7,e,1 or baud rates tried 2400 (recommended) and even 300 to see if it worked.

We opened a trouble ticket up with Nextel/Sprint though it is still not working. Is anyone else having this issue... Should we try some Sprint numbers as well?

Thanks in advance!

-Allan

Author	Message
Topic: Nextel TAP Phone Number
blevensa Replies: 18 Views: 109490	Forum: General Questions and Announcements Posted: Wed Dec 02, 2009 10:25 am Subject: Nextel TAP Phone Number
blevensa Replies: 18 Views: 109490	I just got off the phone with Nextel Customer Support. We started this process on November 19. They confirmed that changes were made to the TAP gateway and that there are 3 settings to look for. Data Compression is off Error Control is on Baud Rate has changed to 9600 I hope this helps anyone. Unfortunately the older modems we use only go to 2400 baud so I cannot test. -Allan
Topic: Nextel TAP Phone Number
blevensa Replies: 18 Views: 109490	Forum: General Questions and Announcements Posted: Mon Nov 23, 2009 2:09 pm Subject: Nextel TAP Phone Number
blevensa Replies: 18 Views: 109490	You mentioned that you are having success using TAPP with Cincinnati Bell. What phone number do you use for their modem? I have not been able to find one. For Cinci Bell we use 866-883-7243 1200 Baud 7,1,E
Topic: Nextel TAP Phone Number
blevensa Replies: 18 Views: 109490	Forum: General Questions and Announcements Posted: Mon Nov 23, 2009 12:40 pm Subject: Nextel TAP Phone Number
blevensa Replies: 18 Views: 109490	Is the issue that you can get a connection with that terminal number but it never responds to the <CR> that's sent? The reason I ask is that I've had a few clients that have had that trouble recently. It'll dial up, connect, everything looks fine, but the terminal never responds to the actual initiation character. IT's an ongoing issue with Nextel at the moment. Thank you for the reply. I haven't really looked at the actual communciation between the two, though this seems very likely... The Nextel TAP modem is online, though we are getting a general rejection error and have been using this number for several months. We were on the phone with Nextel for about 2 hours trying to find someone that knew even what TAP was ;) Do you think this issue is being worked on by Nextel? We haven't got any feedback on our open ticket with them. Perhaps I should call them back and tell them about the <CR> response acknowledgement, though it seems like no one there wants to take responsiblity for the TAP gateway; I get sent back and forth from Blackberry support and other departments. I was just wondering how many other people were seeing this in case there was anything on our end. We still can TAP perfectly to Verizon, Cincinnati Bell, USA Mobility, etc... so I was pretty sure it wasn't anything with our software.
Topic: Nextel TAP Phone Number
blevensa Replies: 18 Views: 109490	Forum: General Questions and Announcements Posted: Mon Nov 23, 2009 11:24 am Subject: Nextel TAP numbers
blevensa Replies: 18 Views: 109490	We switched from the toll freenumber that was mentioned to a local Nextel TAP number and was working up until this Friday 11/20/09. If you call the number it does seem like you get to their modem banks, however our messages our not going through... We are using (513) 617-6683 though have tried the Indiana one also (317)710-6683 We have not changed our settings 7,e,1 or baud rates tried 2400 (recommended) and even 300 to see if it worked. We opened a trouble ticket up with Nextel/Sprint though it is still not working. Is anyone else having this issue... Should we try some Sprint numbers as well? Thanks in advance! -Allan