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Hi,

Can anyone please help, I've been back and forth with NotePager Pro (v5) support but getting no where.

The software is installed directly on our Solarwinds server and I can send/receive an SMS message directly from NotePager Pro. So, the application is talking to the modem and getting the message out. However, when I try to send a message via Solarwinds using 'Dial Paging or SMS' or 'Execute program' no message is sent/received.

From what I've read, if when you select 'Dial Paging or SMS' 'Page Recipients' you get a list of the recipients then Solarwinds knows about the NotePager Pro software and should work. I do see the list of recipients and when I trigger a proper alert Solarwinds says the Action was executed successfully

I kind of feel that maybe I'm missing something simple but I've checked everything over so many times, I've also compared setup/settings to our current Live system which is using NotePager Pro version3 and working beautifully. I've recently built a whole new system ready to go live in two weeks but this could potentially hold things up :-/

If anyone has had any experience in this area I would love your input.

Author	Message
Topic: Can't send SMS messages from Solarwinds
ahulltheorize Replies: 1 Views: 80063	Forum: NotePager Pro Support Posted: Thu Sep 19, 2024 10:12 pm Subject: Can't send SMS messages from Solarwinds
ahulltheorize Replies: 1 Views: 80063	Hi, Can anyone please help, I've been back and forth with NotePager Pro (v5) support but getting no where. The software is installed directly on our Solarwinds server and I can send/receive an SMS message directly from NotePager Pro. So, the application is talking to the modem and getting the message out. However, when I try to send a message via Solarwinds using 'Dial Paging or SMS' or 'Execute program' no message is sent/received. From what I've read, if when you select 'Dial Paging or SMS' 'Page Recipients' you get a list of the recipients then Solarwinds knows about the NotePager Pro software and should work. I do see the list of recipients and when I trigger a proper alert Solarwinds says the Action was executed successfully I kind of feel that maybe I'm missing something simple but I've checked everything over so many times, I've also compared setup/settings to our current Live system which is using NotePager Pro version3 and working beautifully. I've recently built a whole new system ready to go live in two weeks but this could potentially hold things up :-/ If anyone has had any experience in this area I would love your input.