Search found 11 matches

Thanks. Really appreciate it. Message incoming.

Thought I would switch to getting SolarWinds setup but ran into this error when adding a new alert and following the instructions:

Notepage is not installed.

I can't seem to paste an image here otherwise I would show you what it looks like on the SolarWinds page.

OK, from more testing I can use either /Messages.json or /Messages

Using .json I get the message I put before. Using /Messages I get the same error but in REST exception:

Received: HTTP/1.1 400 Bad Request<13><10><?xml version='1.0' encoding='UTF-8'?><TwilioResponse><RestException><Code>21604</Code><Message>A 'To' phone number is required.</Message><MoreInfo>https://www.twilio.com/docs/errors/21604</MoreInfo><Status>400</Status></RestException></TwilioResponse>

OK, thanks for all the tips.

I am running across and error when trying to send a message using PG Admin. I get the following from the log:

Received: HTTP/1.1 400 Bad Request<13><10>{"code":21604,"message":"A 'To' phone number is required.","more_info":"https://www.twilio.com/docs/errors/21604","status":400}

I have verified, delete, readded, attempted many combinations but no matter what I put in the field for my phone number it gets rejected.

FYI, might want to update your help on a couple items:
- the Twilio URL should end with Messages.json (from their directions)
- The SolarWinds instructions are outdated. They don't have that program anymore. It is under "All Settings" and then Alert Configuration.

Thanks again!

Ah, thanks. That was my next step. Was wondering if there was a way to test that Twilio is setup properly before I set everything up with SolarWinds?

Yes. I have PageGate installed on the SolarWinds server.

I have not done any configuration in the GetAscii interface. Only setup the Twilio connector so far.

OK, I think I got everything setup per the Help manual with Twilio.

Is there a way to test before I set it up with SolarWinds?

Do I need to install the GUI?

This is what happens when you are in a rush...

Ignore the earlier posts.

I needed to chose a drive that actually exists! It wasn't D drive, it was E.

Put in a drive letter that actually goes to a writable drive and imagine that it works!

Sorry for wasting your time! LOL. Hopefully you get a good laugh at it.

Just found out carrier doesn't do email to SMS, and so I don't get pager alerts, trying to get this setup so I can get alerts from SolarWinds once again.

Really strange.

I created the directories manually.

Created the registry entries.

Started the program with a double click and with "run as admin" but still comes up like it doesn't see those entries. Like it is a new start.

I click apply either way and it says it still can't create the directories. Maybe a registry permissions issue?

Thanks for replying so quickly.

Just changing from "C:\..." to "D:\..."

Leaving the Program Directory alone though.

Original paths:
C:\PageGateData\Database\
C:\PageGateData\Logs\
C:\PageGateData\Archive\
C:\PageGateData\Database\Backup\

New paths:
D:\PageGateData\Database\
D:\PageGateData\Logs\
D:\PageGateData\Archive\
D:\PageGateData\Database\Backup\

It fails out after the first one. I don't want to install the DB on C as the drive is limited in space.

I am trying to install on Server 2016. I run the PageGate Admin software "as Administrator". However, when it attempts to create the directory it fails with error, "Cannot create directory". Then goes back to the initial setup screen. I am creating the directory on the "D" drive instead of "C".

I created the root folder, giving the "users" group full control of the root, but it doesn't seem to make any difference.

UAC is off on this server.

Any ideas why I am getting this error?

Author	Message
Topic: Admin Setup Error
agoldenadmin Replies: 20 Views: 293779	Forum: PageGate Support Posted: Thu Jul 31, 2025 3:41 pm Subject: Admin Setup Error
agoldenadmin Replies: 20 Views: 293779	Thanks. Really appreciate it. Message incoming.
Topic: Admin Setup Error
agoldenadmin Replies: 20 Views: 293779	Forum: PageGate Support Posted: Thu Jul 31, 2025 3:30 pm Subject: Admin Setup Error
agoldenadmin Replies: 20 Views: 293779	Thought I would switch to getting SolarWinds setup but ran into this error when adding a new alert and following the instructions: Notepage is not installed. I can't seem to paste an image here otherwise I would show you what it looks like on the SolarWinds page.
Topic: Admin Setup Error
agoldenadmin Replies: 20 Views: 293779	Forum: PageGate Support Posted: Thu Jul 31, 2025 3:13 pm Subject: Admin Setup Error
agoldenadmin Replies: 20 Views: 293779	OK, from more testing I can use either /Messages.json or /Messages Using .json I get the message I put before. Using /Messages I get the same error but in REST exception: Received: HTTP/1.1 400 Bad Request<13><10><?xml version='1.0' encoding='UTF-8'?><TwilioResponse><RestException><Code>21604</Code><Message>A 'To' phone number is required.</Message><MoreInfo>https://www.twilio.com/docs/errors/21604</MoreInfo><Status>400</Status></RestException></TwilioResponse>
Topic: Admin Setup Error
agoldenadmin Replies: 20 Views: 293779	Forum: PageGate Support Posted: Thu Jul 31, 2025 3:13 pm Subject: Admin Setup Error
agoldenadmin Replies: 20 Views: 293779	OK, thanks for all the tips. I am running across and error when trying to send a message using PG Admin. I get the following from the log: Received: HTTP/1.1 400 Bad Request<13><10>{"code":21604,"message":"A 'To' phone number is required.","more_info":"https://www.twilio.com/docs/errors/21604","status":400} I have verified, delete, readded, attempted many combinations but no matter what I put in the field for my phone number it gets rejected. FYI, might want to update your help on a couple items: - the Twilio URL should end with Messages.json (from their directions) - The SolarWinds instructions are outdated. They don't have that program anymore. It is under "All Settings" and then Alert Configuration. Thanks again!
Topic: Admin Setup Error
agoldenadmin Replies: 20 Views: 293779	Forum: PageGate Support Posted: Thu Jul 31, 2025 1:29 pm Subject: Admin Setup Error
agoldenadmin Replies: 20 Views: 293779	Ah, thanks. That was my next step. Was wondering if there was a way to test that Twilio is setup properly before I set everything up with SolarWinds?
Topic: Admin Setup Error
agoldenadmin Replies: 20 Views: 293779	Forum: PageGate Support Posted: Thu Jul 31, 2025 1:07 pm Subject: Installtion Progress
agoldenadmin Replies: 20 Views: 293779	Yes. I have PageGate installed on the SolarWinds server. I have not done any configuration in the GetAscii interface. Only setup the Twilio connector so far.
Topic: Admin Setup Error
agoldenadmin Replies: 20 Views: 293779	Forum: PageGate Support Posted: Thu Jul 31, 2025 12:50 pm Subject: Setting up Twilio
agoldenadmin Replies: 20 Views: 293779	OK, I think I got everything setup per the Help manual with Twilio. Is there a way to test before I set it up with SolarWinds? Do I need to install the GUI?
Topic: Admin Setup Error
agoldenadmin Replies: 20 Views: 293779	Forum: PageGate Support Posted: Thu Jul 31, 2025 9:07 am Subject: Ignore, I am a simpleton
agoldenadmin Replies: 20 Views: 293779	This is what happens when you are in a rush... Ignore the earlier posts. I needed to chose a drive that actually exists! It wasn't D drive, it was E. Put in a drive letter that actually goes to a writable drive and imagine that it works! Sorry for wasting your time! LOL. Hopefully you get a good laugh at it. Just found out carrier doesn't do email to SMS, and so I don't get pager alerts, trying to get this setup so I can get alerts from SolarWinds once again.
Topic: Admin Setup Error
agoldenadmin Replies: 20 Views: 293779	Forum: PageGate Support Posted: Thu Jul 31, 2025 8:53 am Subject: Post manual creation
agoldenadmin Replies: 20 Views: 293779	Really strange. I created the directories manually. Created the registry entries. Started the program with a double click and with "run as admin" but still comes up like it doesn't see those entries. Like it is a new start. I click apply either way and it says it still can't create the directories. Maybe a registry permissions issue?
Topic: Admin Setup Error
agoldenadmin Replies: 20 Views: 293779	Forum: PageGate Support Posted: Thu Jul 31, 2025 8:36 am Subject: Path for new directories
agoldenadmin Replies: 20 Views: 293779	Thanks for replying so quickly. Just changing from "C:\..." to "D:\..." Leaving the Program Directory alone though. Original paths: C:\PageGateData\Database\ C:\PageGateData\Logs\ C:\PageGateData\Archive\ C:\PageGateData\Database\Backup\ New paths: D:\PageGateData\Database\ D:\PageGateData\Logs\ D:\PageGateData\Archive\ D:\PageGateData\Database\Backup\ It fails out after the first one. I don't want to install the DB on C as the drive is limited in space.
Topic: Admin Setup Error
agoldenadmin Replies: 20 Views: 293779	Forum: PageGate Support Posted: Thu Jul 31, 2025 8:17 am Subject: Admin Setup Error
agoldenadmin Replies: 20 Views: 293779	I am trying to install on Server 2016. I run the PageGate Admin software "as Administrator". However, when it attempts to create the directory it fails with error, "Cannot create directory". Then goes back to the initial setup screen. I am creating the directory on the "D" drive instead of "C". I created the root folder, giving the "users" group full control of the root, but it doesn't seem to make any difference. UAC is off on this server. Any ideas why I am getting this error?