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  Topic: T-Mobile/Cincinnati Bell
abeltran

Replies: 8
Views: 15313

PostForum: NotePager Pro Support   Posted: Thu Apr 19, 2012 12:14 pm   Subject: T-Mobile/Cincinnati Bell
If you would, please email the c:\pagegatedata\logs\pgdial1.log file to support at notepage dot com so I can have a look at what's happening during the communication sequence for those two carriers.

Just did - sorry for the delay in sending. Things have been a little busy.
  Topic: T-Mobile/Cincinnati Bell
abeltran

Replies: 8
Views: 15313

PostForum: NotePager Pro Support   Posted: Thu Apr 19, 2012 12:08 pm   Subject: T-Mobile/Cincinnati Bell
What do the connection logs show?

Make sure you have SEND SUBJECT checked in each recipient using an SMTP carrier



Likely an email issue

One alternative is to install a cellular modem and send messages from PageGate as true SMS


It's showing that everything is being sent successfully as far as I can tell. It's just these two carriers. The two major carriers we use (ATT and Verizon) are set up with SMTP and they are working fine. I tried checking the 'send subject' but that didn't seem to make a difference. I believe we have everything configured the same way we did in the old NotePager application.
  Topic: T-Mobile/Cincinnati Bell
abeltran

Replies: 8
Views: 15313

PostForum: NotePager Pro Support   Posted: Thu Apr 05, 2012 6:53 pm   Subject: T-Mobile/Cincinnati Bell
We upgraded to PageGate version 5 from NotePager in January of this year. Our dispatchers have finally copied over all of the carrier info, recipients and created the groups we need. Over the past month or so we have found that we can't successfully send messages to anyone on either T-Mobile or Cincinnati Bell.

I'm not sure how/where to start troubleshooting the problem.
They are both set up to use SMTP, port 25 and recipients have been entered using their 10-digit phone number @gocbw.com or 10-digit phone number@tmomail.net

Any suggestions?
 
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