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That's a good thought. Makes sense. I went into the device manager and checked the power management of the USB Root Hub that the modem is attached to and unchecked the box that states Allow the computer to turn off this device to save power. I will see if this helps. The modem itself does not appear to have any power management settings that I could find.

On occassion, NPP stops talking to our USRobotics USB 56K Faxmodem (model 5633B) after attempting to reset the modem three times. Then the message is marked as bad. Any carrier that we have setup with TAP will fail until we manually query the modem from the properties in the control panel. Once the query goes through, if we send a test page, it is successful. Over the past two weeks, it has become more frequent. I don't know if it is the modem or application. Has anyone else seen this issue?

Thanks!

Quick question, T-Mobile is asking if the application that we use (NotePager Pro) is TAP 1.8 compliant. I couldn't find this information on your website or on the forum. Could you answer this for me?

I am still receiving the error on occassion and I will compact and repair the database. It will be good for a few days and then error again. I am going to send the db via email to be looked at.

We shouldn't be receiving any incoming communications; however, they are tied in to our phone system. We are going to change the ports/extensions in our phone system to not answer just to be on the safe side.

I just had a a group of twenty pages attempt to go out. After the last successful one, the log states:

8/9/2007 6:13:09 AM SUCCESSFUL
8/9/2007 6:13:09 AM Sent:<EOT><CR>
8/9/2007 6:13:10 AM Attempting to hang up modem
8/9/2007 6:13:12 AM Sent:AT<CR>
8/9/2007 6:13:13 AM Received:<CR><LF>OK<CR><LF>
8/9/2007 6:13:13 AM modem hung up
8/9/2007 6:13:16 AM Dialer Stopped
8/9/2007 6:13:21 AM Dialer Started
8/9/2007 7:20:06 AM Dialer Started
8/9/2007 9:07:24 AM Dialer Started
8/9/2007 9:07:49 AM Dialer Stopped
8/9/2007 9:33:05 AM =================================
8/9/2007 9:33:05 AM Start connection to carrier: AllTell
8/9/2007 9:33:05 AM Connect using TAP protocol
8/9/2007 9:33:05 AM Setting communication parameters
8/9/2007 9:33:08 AM Sent:AT<CR><LF>
8/9/2007 9:33:08 AM Attempting to reset modem
8/9/2007 9:33:11 AM Sent:AT<CR>
8/9/2007 9:33:15 AM Attempting to reset modem
8/9/2007 9:33:18 AM Sent:AT<CR>
8/9/2007 9:33:22 AM Attempting to reset modem
8/9/2007 9:33:25 AM Sent:AT<CR>
8/9/2007 9:33:29 AM NotePager Pro was unable to to talk to your modem
8/9/2007 9:33:29 AM Please check your modem port setting (Tools->Setup->Modem)
8/9/2007 9:33:29 AM Unable to connect to carrier
8/9/2007 9:33:29 AM Attempting to hang up modem
8/9/2007 9:33:33 AM Sent:AT<CR>
8/9/2007 9:33:36 AM Attempting to hang up modem
8/9/2007 9:33:40 AM Sent:AT<CR>
8/9/2007 9:33:43 AM Attempting to hang up modem
8/9/2007 9:33:47 AM Sent:AT<CR>
8/9/2007 9:33:51 AM Carrier retry limit reached. Marking pending messages as bad

I then querried the modem successfully. Went back into the history to requeue the last page and received the Fatal database error: 3167 Record is deleted (again, listed on a different post).
After getting back in to NotePagerPro, and requeued the last page, it went successfully, but check out the log:

8/9/2007 9:57:58 AM ...

Today was actually a good day. I don't know how many messages went via TAP and SMTP, but we only had one instance in the log file that stated it was unable to access the modem.

As far as the test, I will have to do that tomorrow.

NotePagerPro is installed on a single system that has a modem connected to it. The application that executes NPP through the command line is installed on the same system. It starts the executable, accesses the group containing a list of recipients, and sends the message. If the third party application sends multiple alerts that kicks off NPP.EXE in the command line multiple times, would that be considered a shared program?

As far as NPP not able to access the modem when it is the only application using it, and with the failed attempts for some of the SMS notifications, would PageGate resolve the issues we are seeing?

I would be happy to explain to someone how we use NPP with another application and find out if PG is a better fit. Please respond.

I compacted and repaired the DB and am now able to access the history repeatedly without receiving the error. Thanks for the help.

I setup SMS pages via SMTP to my phone with is Sprint. I received them just fine. Verizon works as well so this does appear to be a T-Mobile issue (not sure why).

Past few days when I try to access the Message History, I have received the following error in NotePager Pro:
Fatal database error: 3167 Record is deleted. in Procedure: log_form activate Program Halted

When you click ok, it exits out of NPP. I will then go back in to NPP and select View --> Message History and it will open.

Why am I receiving this error and how can I prevent it?

When viewing the log or watching the connection monitor, we see frequently a warning Unable to access modem and it retries. Sometimes it fails and sometimes it does not. The only application using the modem is NPP. Here is part of the log file as an example:

8/7/2007 10:58:01 AM Start connection to carrier: Verizon
8/7/2007 10:58:01 AM Connect using TAP protocol
8/7/2007 10:58:01 AM Setting communication parameters
8/7/2007 10:58:02 AM Sent:AT<CR><LF>
8/7/2007 10:58:03 AM Attempting to reset modem
8/7/2007 10:58:04 AM Warning. Unable to access modem: Procedure: SendTAP. Retrying...
8/7/2007 10:58:05 AM Sent:AT<CR>
8/7/2007 10:58:05 AM Received:<CR><LF>OK<CR><LF>
8/7/2007 10:58:06 AM modem reset
8/7/2007 10:58:06 AM Attempting to send carrier init string
8/7/2007 10:58:06 AM Sent:AT&F0Q0V1X4&D2&B1&K0&M0&N2<CR>
8/7/2007 10:58:08 AM Warning. Unable to access modem: Procedure: SendTAP. Retrying...
8/7/2007 10:58:14 AM Program Halted. modem error: 8005 Port already open in Procedure: SendTAP
8/7/2007 10:58:16 AM Received:<CR><LF>ERROR<CR><LF>
8/7/2007 10:58:16 AM Unable to send carrier init string
8/7/2007 10:58:16 AM Dialing carrier
8/7/2007 10:58:16 AM Sent:ATDT9,18668230501<CR>
8/7/2007 10:58:24 AM Waiting for connection
8/7/2007 10:58:32 AM Received:<CR><LF>CONNECT 2400<CR><LF>
8/7/2007 10:58:32 AM Connected to carrier
8/7/2007 10:58:32 AM Waiting for protocol initialization
8/7/2007 10:58:36 AM Received:Trying t
8/7/2007 10:58:36 AM Sent:<CR>
8/7/2007 10:58:37 AM Received:p.css.vtext.com (66.174.3.10, 1500)... Open<CR><LF>ID=<LF>
8/7/2007 10:58:37 AM TAP protocol detected
8/7/2007 10:58:38 AM Sent:<ESC>PG1<CR>
8/7/2007 10:58:39 AM Received:<CR><ACK><CR><LF>TCS<CR><LF><ESC>[p<CR><LF>
8/7/2007 10 ...

Also, in regards to SMTP for non-T-Mobile recipients, sporadically we are receiving duplicate messages come through. If we send a test message whether in a group of mixed TAP and SMTP recipients, or as a single recipient, frequently today the SMTP messages are going through two sometimes three times. We have tested this with Sprint PCS, Verizon, and T-Mobile. Has anyone seen this happen before?

Author	Message
Topic: NPP intermittently unable to talk to USRobotics USB modem
Wendy Replies: 2 Views: 10869	Forum: NotePager Pro Support Posted: Fri Dec 26, 2008 12:45 pm Subject: NPP intermittently unable to talk to USRobotics USB modem
Wendy Replies: 2 Views: 10869	That's a good thought. Makes sense. I went into the device manager and checked the power management of the USB Root Hub that the modem is attached to and unchecked the box that states Allow the computer to turn off this device to save power. I will see if this helps. The modem itself does not appear to have any power management settings that I could find.
Topic: NPP intermittently unable to talk to USRobotics USB modem
Wendy Replies: 2 Views: 10869	Forum: NotePager Pro Support Posted: Mon Dec 22, 2008 3:02 pm Subject: NPP intermittently unable to talk to USRobotics USB modem
Wendy Replies: 2 Views: 10869	On occassion, NPP stops talking to our USRobotics USB 56K Faxmodem (model 5633B) after attempting to reset the modem three times. Then the message is marked as bad. Any carrier that we have setup with TAP will fail until we manually query the modem from the properties in the control panel. Once the query goes through, if we send a test page, it is successful. Over the past two weeks, it has become more frequent. I don't know if it is the modem or application. Has anyone else seen this issue?
Topic: TAP 1.8 Compliant
Wendy Replies: 2 Views: 9881	Forum: NotePager Pro Support Posted: Wed Nov 14, 2007 10:31 am Subject: TAP 1.8 Compliant
Wendy Replies: 2 Views: 9881	Thanks!
Topic: TAP 1.8 Compliant
Wendy Replies: 2 Views: 9881	Forum: NotePager Pro Support Posted: Wed Nov 14, 2007 8:37 am Subject: TAP 1.8 Compliant
Wendy Replies: 2 Views: 9881	Quick question, T-Mobile is asking if the application that we use (NotePager Pro) is TAP 1.8 compliant. I couldn't find this information on your website or on the forum. Could you answer this for me?
Topic: NotePagerPro Fatal Error
Wendy Replies: 3 Views: 11679	Forum: NotePager Pro Support Posted: Wed Aug 15, 2007 7:37 am Subject: NotePagerPro Fatal Error
Wendy Replies: 3 Views: 11679	I am still receiving the error on occassion and I will compact and repair the database. It will be good for a few days and then error again. I am going to send the db via email to be looked at.
Topic: Unable to access modem errors
Wendy Replies: 8 Views: 20891	Forum: NotePager Pro Support Posted: Mon Aug 13, 2007 12:17 pm Subject: Unable to access modem errors
Wendy Replies: 8 Views: 20891	We shouldn't be receiving any incoming communications; however, they are tied in to our phone system. We are going to change the ports/extensions in our phone system to not answer just to be on the safe side.
Topic: Unable to access modem errors
Wendy Replies: 8 Views: 20891	Forum: NotePager Pro Support Posted: Thu Aug 09, 2007 9:08 am Subject: Unable to access modem errors
Wendy Replies: 8 Views: 20891	I just had a a group of twenty pages attempt to go out. After the last successful one, the log states: 8/9/2007 6:13:09 AM SUCCESSFUL 8/9/2007 6:13:09 AM Sent:<EOT><CR> 8/9/2007 6:13:10 AM Attempting to hang up modem 8/9/2007 6:13:12 AM Sent:AT<CR> 8/9/2007 6:13:13 AM Received:<CR><LF>OK<CR><LF> 8/9/2007 6:13:13 AM modem hung up 8/9/2007 6:13:16 AM Dialer Stopped 8/9/2007 6:13:21 AM Dialer Started 8/9/2007 7:20:06 AM Dialer Started 8/9/2007 9:07:24 AM Dialer Started 8/9/2007 9:07:49 AM Dialer Stopped 8/9/2007 9:33:05 AM ================================= 8/9/2007 9:33:05 AM Start connection to carrier: AllTell 8/9/2007 9:33:05 AM Connect using TAP protocol 8/9/2007 9:33:05 AM Setting communication parameters 8/9/2007 9:33:08 AM Sent:AT<CR><LF> 8/9/2007 9:33:08 AM Attempting to reset modem 8/9/2007 9:33:11 AM Sent:AT<CR> 8/9/2007 9:33:15 AM Attempting to reset modem 8/9/2007 9:33:18 AM Sent:AT<CR> 8/9/2007 9:33:22 AM Attempting to reset modem 8/9/2007 9:33:25 AM Sent:AT<CR> 8/9/2007 9:33:29 AM NotePager Pro was unable to to talk to your modem 8/9/2007 9:33:29 AM Please check your modem port setting (Tools->Setup->Modem) 8/9/2007 9:33:29 AM Unable to connect to carrier 8/9/2007 9:33:29 AM Attempting to hang up modem 8/9/2007 9:33:33 AM Sent:AT<CR> 8/9/2007 9:33:36 AM Attempting to hang up modem 8/9/2007 9:33:40 AM Sent:AT<CR> 8/9/2007 9:33:43 AM Attempting to hang up modem 8/9/2007 9:33:47 AM Sent:AT<CR> 8/9/2007 9:33:51 AM Carrier retry limit reached. Marking pending messages as bad I then querried the modem successfully. Went back into the history to requeue the last page and received the Fatal database error: 3167 Record is deleted (again, listed on a different post). After getting back in to NotePagerPro, and requeued the last page, it went successfully, but check out the log: 8/9/2007 9:57:58 AM ...
Topic: Unable to access modem errors
Wendy Replies: 8 Views: 20891	Forum: NotePager Pro Support Posted: Wed Aug 08, 2007 3:45 pm Subject: Unable to access modem errors
Wendy Replies: 8 Views: 20891	Today was actually a good day. I don't know how many messages went via TAP and SMTP, but we only had one instance in the log file that stated it was unable to access the modem. As far as the test, I will have to do that tomorrow.
Topic: Unable to access modem errors
Wendy Replies: 8 Views: 20891	Forum: NotePager Pro Support Posted: Wed Aug 08, 2007 2:57 pm Subject: Unable to access modem errors
Wendy Replies: 8 Views: 20891	NotePagerPro is installed on a single system that has a modem connected to it. The application that executes NPP through the command line is installed on the same system. It starts the executable, accesses the group containing a list of recipients, and sends the message. If the third party application sends multiple alerts that kicks off NPP.EXE in the command line multiple times, would that be considered a shared program?
Topic: Unable to access modem errors
Wendy Replies: 8 Views: 20891	Forum: NotePager Pro Support Posted: Wed Aug 08, 2007 2:06 pm Subject: Unable to access modem errors
Wendy Replies: 8 Views: 20891	As far as NPP not able to access the modem when it is the only application using it, and with the failed attempts for some of the SMS notifications, would PageGate resolve the issues we are seeing? I would be happy to explain to someone how we use NPP with another application and find out if PG is a better fit. Please respond.
Topic: NotePagerPro Fatal Error
Wendy Replies: 3 Views: 11679	Forum: NotePager Pro Support Posted: Wed Aug 08, 2007 1:58 pm Subject: NotePagerPro Fatal Error
Wendy Replies: 3 Views: 11679	I compacted and repaired the DB and am now able to access the history repeatedly without receiving the error. Thanks for the help.
Topic: T-Mobile and SMTP issue?
Wendy Replies: 2 Views: 11118	Forum: NotePager Pro Support Posted: Wed Aug 08, 2007 1:09 pm Subject: T-Mobile and SMTP issue?
Wendy Replies: 2 Views: 11118	I setup SMS pages via SMTP to my phone with is Sprint. I received them just fine. Verizon works as well so this does appear to be a T-Mobile issue (not sure why).
Topic: NotePagerPro Fatal Error
Wendy Replies: 3 Views: 11679	Forum: NotePager Pro Support Posted: Wed Aug 08, 2007 1:01 pm Subject: NotePagerPro Fatal Error
Wendy Replies: 3 Views: 11679	Past few days when I try to access the Message History, I have received the following error in NotePager Pro: Fatal database error: 3167 Record is deleted. in Procedure: log_form activate Program Halted When you click ok, it exits out of NPP. I will then go back in to NPP and select View --> Message History and it will open. Why am I receiving this error and how can I prevent it?
Topic: Unable to access modem errors
Wendy Replies: 8 Views: 20891	Forum: NotePager Pro Support Posted: Tue Aug 07, 2007 12:16 pm Subject: Unable to access modem errors
Wendy Replies: 8 Views: 20891	When viewing the log or watching the connection monitor, we see frequently a warning Unable to access modem and it retries. Sometimes it fails and sometimes it does not. The only application using the modem is NPP. Here is part of the log file as an example: 8/7/2007 10:58:01 AM Start connection to carrier: Verizon 8/7/2007 10:58:01 AM Connect using TAP protocol 8/7/2007 10:58:01 AM Setting communication parameters 8/7/2007 10:58:02 AM Sent:AT<CR><LF> 8/7/2007 10:58:03 AM Attempting to reset modem 8/7/2007 10:58:04 AM Warning. Unable to access modem: Procedure: SendTAP. Retrying... 8/7/2007 10:58:05 AM Sent:AT<CR> 8/7/2007 10:58:05 AM Received:<CR><LF>OK<CR><LF> 8/7/2007 10:58:06 AM modem reset 8/7/2007 10:58:06 AM Attempting to send carrier init string 8/7/2007 10:58:06 AM Sent:AT&F0Q0V1X4&D2&B1&K0&M0&N2<CR> 8/7/2007 10:58:08 AM Warning. Unable to access modem: Procedure: SendTAP. Retrying... 8/7/2007 10:58:14 AM Program Halted. modem error: 8005 Port already open in Procedure: SendTAP 8/7/2007 10:58:16 AM Received:<CR><LF>ERROR<CR><LF> 8/7/2007 10:58:16 AM Unable to send carrier init string 8/7/2007 10:58:16 AM Dialing carrier 8/7/2007 10:58:16 AM Sent:ATDT9,18668230501<CR> 8/7/2007 10:58:24 AM Waiting for connection 8/7/2007 10:58:32 AM Received:<CR><LF>CONNECT 2400<CR><LF> 8/7/2007 10:58:32 AM Connected to carrier 8/7/2007 10:58:32 AM Waiting for protocol initialization 8/7/2007 10:58:36 AM Received:Trying t 8/7/2007 10:58:36 AM Sent:<CR> 8/7/2007 10:58:37 AM Received:p.css.vtext.com (66.174.3.10, 1500)... Open<CR><LF>ID=<LF> 8/7/2007 10:58:37 AM TAP protocol detected 8/7/2007 10:58:38 AM Sent:<ESC>PG1<CR> 8/7/2007 10:58:39 AM Received:<CR><ACK><CR><LF>TCS<CR><LF><ESC>[p<CR><LF> 8/7/2007 10 ...
Topic: T-Mobile and SMTP issue?
Wendy Replies: 2 Views: 11118	Forum: NotePager Pro Support Posted: Tue Aug 07, 2007 11:35 am Subject: T-Mobile and SMTP issue?
Wendy Replies: 2 Views: 11118	Also, in regards to SMTP for non-T-Mobile recipients, sporadically we are receiving duplicate messages come through. If we send a test message whether in a group of mixed TAP and SMTP recipients, or as a single recipient, frequently today the SMTP messages are going through two sometimes three times. We have tested this with Sprint PCS, Verizon, and T-Mobile. Has anyone seen this happen before?