Search found 3 matches

Okay, Logs Emailed to Support

Yes we did the directions. This PC also has UAC turned off.

We are running 5.0.95 and have a CAD system that sends the pages to pagegate via tap. We recently moved to a different piece of hardware and OS. The original OS was Windows 2000 and the new OS is Win 7. We rarely had any issues on the older OS.

The issue that we are seeing now is that the getTap module seems to stall out or stop responding. I can see in the logs where it just stops logging. The PageGate monitor shows the getTap as red. We only have to stop the getTap service and it restarts itself and then accepts the incoming communication. Unfortunatly there is no consistant timing or offending page that causes it to stop responding. I have had stall out in as little as a couple of hours or last as long as 5 days.

Has anyone else run into this issue, or had issues with PageGate on Windows 7. I thought maybe it was the serial port going to sleep, but have disabled all power management, and can talk to the serial port with hyperterm even when getTap is no longer responding.

Thanx in advance for any help

Author	Message
Topic: getTap module stalls and does not accept incoming comm
Tiggerscorner Replies: 5 Views: 14491	Forum: PageGate Support Posted: Tue May 15, 2012 2:00 pm Subject: getTap module stalls and does not accept incoming comm
Tiggerscorner Replies: 5 Views: 14491	Okay, Logs Emailed to Support
Topic: getTap module stalls and does not accept incoming comm
Tiggerscorner Replies: 5 Views: 14491	Forum: PageGate Support Posted: Tue May 15, 2012 1:51 pm Subject: getTap module stalls and does not accept incoming comm
Tiggerscorner Replies: 5 Views: 14491	Yes we did the directions. This PC also has UAC turned off.
Topic: getTap module stalls and does not accept incoming comm
Tiggerscorner Replies: 5 Views: 14491	Forum: PageGate Support Posted: Tue May 15, 2012 12:31 pm Subject: getTap module stalls and does not accept incoming comm
Tiggerscorner Replies: 5 Views: 14491	We are running 5.0.95 and have a CAD system that sends the pages to pagegate via tap. We recently moved to a different piece of hardware and OS. The original OS was Windows 2000 and the new OS is Win 7. We rarely had any issues on the older OS. The issue that we are seeing now is that the getTap module seems to stall out or stop responding. I can see in the logs where it just stops logging. The PageGate monitor shows the getTap as red. We only have to stop the getTap service and it restarts itself and then accepts the incoming communication. Unfortunatly there is no consistant timing or offending page that causes it to stop responding. I have had stall out in as little as a couple of hours or last as long as 5 days. Has anyone else run into this issue, or had issues with PageGate on Windows 7. I thought maybe it was the serial port going to sleep, but have disabled all power management, and can talk to the serial port with hyperterm even when getTap is no longer responding. Thanx in advance for any help