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  Topic: How to send SMS to multiple recipients from Excel file?
Tech Support

Replies: 1
Views: 24

PostForum: NotePager Pro Support   Posted: Fri Feb 23, 2024 9:40 am   Subject: How to send SMS to multiple recipients from Excel file?
NotePager Pro doesn't really have a way of importing or ingesting custom built CSV files but we are happy to say that our other program, PageGate, has multiple methods of doing so (through direct import or via the GetAscii interface).

PageGate has a demo version you can download from https://www.notepage.net/download/pgsetup.exe

The manual can be found here:
https://www.notepage.net/manuals/pg/v10/server/html/index.html

The video tutorial library can be found here:
https://www.notepage.net/video-tutorials2.htm

As I mentioned earlier, there are two ways to do things:
1) Import your spreadsheet
PageGate has a particular format it's expecting import files to be in. To discover that format, you can simply export the messages table to see the order and layout required.

Once you have a file structured properly and ready to go, you import it and that should queue the messages from the spreadsheet.

2) Use PageGate's GetAscii interface to break the spreadsheet down and queue the messages.

PageGate's GetAscii interface has the ability to monitor a directory or series of directories for ASCII files and the program isn't picky about format, so those files could be structured in CSV, tab delimited, JSON, XML, HTML or any other structure. You'll then configure GetAscii to know which format it's working for and which field positions contain the data you need to work with.

Then any time you drop one of your formatted files to the folder, the program breaks it down and queues the messages based on what it finds.
  Topic: change Sent:From on emails
Tech Support

Replies: 10
Views: 53703

PostForum: NotePager Pro Support   Posted: Fri Feb 23, 2024 9:03 am   Subject: change Sent:From on emails
In NotePager Pro, you would go to Tools - Settings General.

In PageGate, the sender value can be set up multiple places, so we would need to know more about how you have the program configured?
  Topic: Not receiving messages on T-Mobile
Tech Support

Replies: 2
Views: 135

PostForum: PageGate Support   Posted: Thu Feb 22, 2024 8:55 am   Subject: Not receiving messages on T-Mobile
To clarify, though, T-Mobile doesn't offer a public WCTP gateway, they only offer it as part of their Enterprise service.

Is the email address in your forum profile accurate? If so, we can email you a PDF we were given by T-Mobile support that details how to access their enterprise gateways.
  Topic: Not receiving messages on T-Mobile
Tech Support

Replies: 2
Views: 135

PostForum: PageGate Support   Posted: Wed Feb 21, 2024 6:25 pm   Subject: Not receiving messages on T-Mobile
T-Mobile doesn't offer any public gateways other than their SMTP (email) gateway.

Other possible options:
1. Cellular/GSM modem or router. PageGate can use these devices to send SMS message completely wirelessly (no Internet connection required)
2. SMS Aggregators like Twilio, ClickSend and others. There is a small per message fee for their service (typically less than a penny per message). PageGate supports sending to most if not all message aggregators.
  Topic: Export showing Bare Line Feed Error
Tech Support

Replies: 5
Views: 620

PostForum: PageGate Support   Posted: Wed Feb 21, 2024 8:58 am   Subject: Export showing Bare Line Feed Error
Please email a copy of the *.log files (pagegate.log, pgsched.log, pgconnector*.log, etc) from your logging directory to support at notepage dot com

To determine the location of your logs, open PG Admin and go to the Program - Settings section.
  Topic: Export showing Bare Line Feed Error
Tech Support

Replies: 5
Views: 620

PostForum: PageGate Support   Posted: Mon Feb 12, 2024 1:43 pm   Subject: Export showing Bare Line Feed Error
A new registration key isn't required as long as you already have PGv10 installed; this is just a build update that contains a few patches.

To get the 10.2.2 installation file:
https://www.notepage.net/download/pgsetup.exe

If you want to avoid a reboot, shut down all PageGate services and applications on the PageGate server before running the installation file and selecting 'Install PageGate Server'. If it asks you to reboot at the end regardless, please do so.

If you need any assistance, please let us know!
  Topic: Export showing Bare Line Feed Error
Tech Support

Replies: 5
Views: 620

PostForum: PageGate Support   Posted: Fri Feb 09, 2024 9:09 am   Subject: Export showing Bare Line Feed Error
That indicates the system providing input data to PageGate for delivery is providing bare line feeds or bare carriage returns. This should automatically be resolved by using build 10.2.2 of PageGate. You can also have the system providing the data require all carriage returns or line feeds to be carriage return+line feed pairs.
  Topic: change Sent:From on emails
Tech Support

Replies: 10
Views: 53703

PostForum: NotePager Pro Support   Posted: Fri Jan 12, 2024 9:24 am   Subject: change Sent:From on emails
In the context of email specifically, we recommend making sure the "from" address is a real mailbox to avoid any spam detection issues.
  Topic: change Sent:From on emails
Tech Support

Replies: 10
Views: 53703

PostForum: NotePager Pro Support   Posted: Tue Jan 02, 2024 12:29 pm   Subject: change Sent:From on emails
That isn't something the base templating system can do but is definitely something you could do with PageGate's filter scripting system.

You would need to have the Filter Script Pack as a part of your PageGate license and then you could create a filter that would be able to dynamically alter the From variable by inserting nearly anything you wanted.
  Topic: Not run on Windows
Tech Support

Replies: 1
Views: 1649

PostForum: PageGate Support   Posted: Mon Nov 13, 2023 8:06 am   Subject: Not run on Windows
One options would be to get Statseeker to write the message out to a text file. Then share the folder that the file is written to as a Samba (SMB://) share so the computer running PageGate has access to that shared folder. PageGate's GetAscii interface can 'watch' that folder for new messages and pick them up that way.
Another less direct option would be to have Statseeker email the messages using PageGate's GetMail interface.
  Topic: 3075 Syntax Error After Upgrading from V8 to V10
Tech Support

Replies: 4
Views: 2802

PostForum: PageGate Support   Posted: Mon Oct 16, 2023 10:23 am   Subject: 3075 Syntax Error After Upgrading from V8 to V10
1) Let's update to 10.2.1:
https://www.notepage.net/download/pgsetup.exe

1a) Shut down the PageGate service and close all PageGate related applications on all profiles of the PG server.
1b) Use 'Run as Administrator' to launch the installer and select 'Install PageGate Server'
1c) Click 'Next' until it finishes the installation, then click 'Finish'

2) Do you have any entries in GetAscii - Settings - Advanced Polling - Files?
  Topic: 3075 Syntax Error After Upgrading from V8 to V10
Tech Support

Replies: 4
Views: 2802

PostForum: PageGate Support   Posted: Mon Oct 16, 2023 7:34 am   Subject: 3075 Syntax Error After Upgrading from V8 to V10
There are a few things we'll need to check.

1) Go into the properties of c:\Program Files (x86)\NotePage\PageGate\pggascii.exe, go under the 'Details' tab and let us know what 'File Version' it say you're using.

2) In PG Admin, do you have any settings configured under Interfaces - Settings - Advanced Polling?

If so, what are your parsing parameters for each section (symbols, record, recipient, sender, message)?
  Topic: change Sent:From on emails
Tech Support

Replies: 10
Views: 53703

PostForum: NotePager Pro Support   Posted: Mon Sep 11, 2023 9:31 am   Subject: change Sent:From on emails
Under the Carrier's settings, go to the Template object. On the Template screen, in the Settings section add:
From=noreply@trinity-health.org

The mail server you are sending out through may or may not like that new setting. Some servers insist that the sender (from field) matches the account being used to send to the mail server, so be prepared to change it back if messages start getting rejected.
  Topic: change Sent:From on emails
Tech Support

Replies: 10
Views: 53703

PostForum: NotePager Pro Support   Posted: Mon Sep 11, 2023 9:15 am   Subject: change Sent:From on emails
Are you our NotePager Pro or PageGate software?
  Topic: can we send 100000 bulk sms on auto mode?
Tech Support

Replies: 3
Views: 68667

PostForum: General Questions and Announcements   Posted: Tue Aug 29, 2023 5:55 am   Subject: can we send 100000 bulk sms on auto mode?
Sorry, but we don't sell any products that are designed for that type of use.
 
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