NotePage, Inc. Forum Index

Search found 4291 matches
NotePage, Inc. Forum Index
Author Message
  Topic: Sprint / T-Mobile merger
Tech Support

Replies: 11
Views: 272

PostForum: NotePager Pro Support   Posted: Thu May 12, 2022 8:08 am   Subject: Sprint / T-Mobile merger
I checked with a vendor that specializes in Multitech hardware and they said they have gotten the LNA4 to work on Server 2019.
  Topic: Verzion EMAG - SMTP
Tech Support

Replies: 1
Views: 59

PostForum: PageGate Support   Posted: Tue May 10, 2022 11:11 am   Subject: Verzion EMAG - SMTP
Verizon requires that you have an SMTP API connection created and that the messages come from a domain they've whitelisted for the API.

To double check, if you log in to your EMAG web portal, then go to APIs - Connections, do you have an API connection listed for SMTP?

If so, does it have a domain name associated with it?
  Topic: Sprint / T-Mobile merger
Tech Support

Replies: 11
Views: 272

PostForum: NotePager Pro Support   Posted: Thu May 05, 2022 3:55 pm   Subject: Sprint / T-Mobile merger
I don't think we've seen that specific model in action but I just checked the product page and documentation (https://www.multitech.com/models/92504420LF) and that model definitely supports the necessary command shell and commands to send and receive SMS. So, that should be an entirely viable device to use, you'll just need to verify what carrier service they support and use a corresponding SIM.
  Topic: Sprint / T-Mobile merger
Tech Support

Replies: 11
Views: 272

PostForum: NotePager Pro Support   Posted: Thu May 05, 2022 8:04 am   Subject: Sprint / T-Mobile merger
We've had several clients use Telemessage and TAP Gateway to replace other TAP systems that have been phased out (like when Verizon shut down their TAP system years ago).

As for alternate delivery methods, there is also cellular hardware. NotePager Pro supports using locally connected (USB or RS-232) cellular modems. These devices get to send SMS just like a cell phone does, so there's no dial-out component and you get to submit the messages directly to the cellular network.

We've seen Multitech's MTC-LNA4 function particularly well for our clients in North America. Though, if you're in Canada, we've also seen Microhard's IP4NG work well for that region as well.
  Topic: Sprint / T-Mobile merger
Tech Support

Replies: 11
Views: 272

PostForum: NotePager Pro Support   Posted: Thu May 05, 2022 7:58 am   Subject: Sprint / T-Mobile merger
We've had several clients use Telemessage and TAP Gateway to replace other TAP systems that have been phased out (like when Verizon shut down their TAP system years ago).

As for alternate delivery methods, there is also cellular hardware. NotePager Pro supports using locally connected (USB or RS-232) cellular modems. These devices get to send SMS just like a cell phone does, so there's no dial-out component and you get to submit the messages directly to the cellular network.

We've seen Multitech's MTC-LNA4 function particularly well for our clients in North America. Though, if you're in Canada, we've also seen Microhard's IP4NG work well for that region as well.
  Topic: Got email forum updated - link broken and search can't find
Tech Support

Replies: 2
Views: 180

PostForum: General Questions and Announcements   Posted: Wed Apr 13, 2022 12:01 pm   Subject: Got email forum updated - link broken and search can't find
Ah, I think that may have happened because a spammer made a post to that thread and it was deleted by the forum admins. If you're following the thread, you would still get the email notification that a post had been made but the post itself would be gone.
  Topic: Public Safety Messaging Important Notice: The End of a Era
Tech Support

Replies: 0
Views: 166

PostForum: NotePager Pro Support   Posted: Thu Mar 24, 2022 9:23 am   Subject: Public Safety Messaging Important Notice: The End of a Era
Verizon, AT&T, T-Mobile and US Cellular have all gotten suddenly very serious about anti-spam monitoring, rate of delivery and volume limits on their public Email-to-SMS system.

While we've recommended that public safety not use the carrier public Email-to-SMS gateways in the past, its important to note that the public Email-to-SMS system is no longer a viable method of delivery for public safety and emergency management messaging. Reliability and timeliness cannot be guaranteed and there is a high likelihood that dispatch centerers will eventually become blacklisted from using them due to carrier restrictions.

Public safety related services NEED to register on Verizon's EMAG and AT&T's Firstnet systems.

All public safety get free access to the EMAG platform to send SMS to Verizon subscribers but they charge a monthly fee for inter-carrier support.

AT&T provides public safety use of their Firstnet system and clients will need to register using https://www.firstnet.com/signup/ or by contacting any Firstnet representative available to your organization. That site allows you to verify your eligibility and begin the registration process for access to that enterprise platform.

It is important to note that Firstnet accounts must be given access to the Firstnet Messaging portal and you'll need to tell your Firstnet account manager you need that access.

For further assistance, please contact our technical support department

https://www.notepage.net/contact.htm
  Topic: Public Safety Messaging Important Notice: The End of a Era
Tech Support

Replies: 0
Views: 171

PostForum: PageGate Support   Posted: Thu Mar 24, 2022 9:23 am   Subject: Public Safety Messaging Important Notice: The End of a Era
Verizon, AT&T, T-Mobile and US Cellular have all gotten suddenly very serious about anti-spam monitoring, rate of delivery and volume limits on their public Email-to-SMS system.

While we've recommended that public safety not use the carrier public Email-to-SMS gateways in the past, its important to note that the public Email-to-SMS system is no longer a viable method of delivery for public safety and emergency management messaging. Reliability and timeliness cannot be guaranteed and there is a high likelihood that dispatch centerers will eventually become blacklisted from using them due to carrier restrictions.

Public safety related services NEED to register on Verizon's EMAG and AT&T's Firstnet systems.

All public safety get free access to the EMAG platform to send SMS to Verizon subscribers but they charge a monthly fee for inter-carrier support.

AT&T provides public safety use of their Firstnet system and clients will need to register using https://www.firstnet.com/signup/ or by contacting any Firstnet representative available to your organization. That site allows you to verify your eligibility and begin the registration process for access to that enterprise platform.

It is important to note that Firstnet accounts must be given access to the Firstnet Messaging portal and you'll need to tell your Firstnet account manager you need that access.

For further assistance, please contact our technical support department

https://www.notepage.net/contact.htm
  Topic: Public Safety Messaging Important Notice: The End of a Era
Tech Support

Replies: 0
Views: 153

PostForum: General Questions and Announcements   Posted: Thu Mar 24, 2022 9:23 am   Subject: Public Safety Messaging Important Notice: The End of a Era
Verizon, AT&T, T-Mobile and US Cellular have all gotten suddenly very serious about anti-spam monitoring, rate of delivery and volume limits on their public Email-to-SMS system.

While we've recommended that public safety not use the carrier public Email-to-SMS gateways in the past, its important to note that the public Email-to-SMS system is no longer a viable method of delivery for public safety and emergency management messaging. Reliability and timeliness cannot be guaranteed and there is a high likelihood that dispatch centerers will eventually become blacklisted from using them due to carrier restrictions.

Public safety related services NEED to register on Verizon's EMAG and AT&T's Firstnet systems.

All public safety get free access to the EMAG platform to send SMS to Verizon subscribers but they charge a monthly fee for inter-carrier support.

AT&T provides public safety use of their Firstnet system and clients will need to register using https://www.firstnet.com/signup/ or by contacting any Firstnet representative available to your organization. That site allows you to verify your eligibility and begin the registration process for access to that enterprise platform.

It is important to note that Firstnet accounts must be given access to the Firstnet Messaging portal and you'll need to tell your Firstnet account manager you need that access.

For further assistance, please contact our technical support department

https://www.notepage.net/contact.htm
  Topic: Updates on SMTP as a delivery method
Tech Support

Replies: 0
Views: 175

PostForum: General Questions and Announcements   Posted: Thu Mar 24, 2022 9:18 am   Subject: Updates on SMTP as a delivery method
Due to the large volume of spam messages being sent using SMTP, many of the Carriers have implemented anti-spam protocols which are impacting legitimate messages being sent using Email delivery. As a result the carriers public Email-to-SMS gateways are no longer reliable for moderate or high volume environments and should not be used on systems planning to send more than 250 messages per day. Contact us to discuss alternative delivery methods!
  Topic: Updates on SMTP as a delivery method
Tech Support

Replies: 0
Views: 124

PostForum: PageGate Support   Posted: Thu Mar 24, 2022 9:18 am   Subject: Updates on SMTP as a delivery method
Due to the large volume of spam messages being sent using SMTP, many of the Carriers have implemented anti-spam protocols which are impacting legitimate messages being sent using Email delivery. As a result the carriers public Email-to-SMS gateways are no longer reliable for moderate or high volume environments and should not be used on systems planning to send more than 250 messages per day. Contact us to discuss alternative delivery methods!
  Topic: Updates on SMTP as a delivery method
Tech Support

Replies: 0
Views: 143

PostForum: NotePager Pro Support   Posted: Thu Mar 24, 2022 9:18 am   Subject: Updates on SMTP as a delivery method
Due to the large volume of spam messages being sent using SMTP, many of the Carriers have implemented anti-spam protocols which are impacting legitimate messages being sent using Email delivery. As a result the carriers public Email-to-SMS gateways are no longer reliable for moderate or high volume environments and should not be used on systems planning to send more than 250 messages per day. Contact us to discuss alternative delivery methods!
  Topic: Text Messages show (text message) before all messages
Tech Support

Replies: 3
Views: 415

PostForum: NotePager Pro Support   Posted: Fri Feb 04, 2022 11:49 am   Subject: Text Messages show (text message) before all messages
That is the default arrangement in NotePager Pro but it is also user configurable with the program's template system.

To modify the global template, you'll need to create a file named 'global.mtp' in the NotePager Pro Global Database folder and this file will control what gets output for your messages.

The following variables are supported:
%Sender%
%Date%
%Time%
%Recipient%
%Message%

For example, if you only want the message to contain the text entered and nothing else, the file would only contain:
%Message%

If you wanted to add any additional text, you could. So, you could structure a template something like this:
Date: %Date% Time: %Time%
From: %Sender%
Msg: %Message%

The program reads the template in when you start it, so if you make any template modifications while the program is still running, you'll need to close and re-open it for them to take effect.
  Topic: Sprint phones not getting texts
Tech Support

Replies: 3
Views: 348

PostForum: NotePager Pro Support   Posted: Mon Jan 31, 2022 11:20 am   Subject: Sprint phones not getting texts
If you would, please email a copy of your logs (c:\PageGateData\Logs\*.log, by default) to support at notepage dot com so we can have a look at a few things.
  Topic: Sprint phones not getting texts
Tech Support

Replies: 3
Views: 348

PostForum: NotePager Pro Support   Posted: Mon Jan 31, 2022 10:43 am   Subject: Sprint phones not getting texts
Just to double check, are you using SMTP, SNPP or WCTP to send your Sprint messages?

If you're using SMTP, what domain are you addressing the messages to (phonenumber@messaging.sprintpcs.com, phonenumber@sprintpaging.com or phonenumber@tmomail.net)?

Lastly, what version of PageGate are you using?
 
Page 1 of 287 Goto page 1, 2, 3 ... 285, 286, 287  Next
All times are GMT - 5 Hours
Jump to:  


Powered by phpBB © 2001, 2002 phpBB Group
Theme created by Vjacheslav Trushkin