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I suspect it may have to do with user profile virtualization, so let's keep everything in a common store to see if it resolves the issue.

First, let's make a copy of the configuration.
1) Open NotePager Pro.

2) Go to Help - Folders and make a note of the Global Database folder.

3) Open Windows Explorer

4) Browse to the global database folder.
4a) In this folder, there should be a file named 'npp.mdb' - make a copy of it somewhere easy to access like a flash drive, the desktop, wherever is convenient. We'll need this file later.

Next, we'll need to create a new registry entry in Windows:
1) In Windows, run Regedit.

2) Browse to HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\NotePage

3) Right click 'NotePage', mouse over 'New' and select 'Key'

4) Name the Key: NotePagerPro
Note: Make sure there is no space in the above key name

5) Right click the new 'NotePagerPro' key, mouse over new, select 'String Value'

6) Name the string value: LocalDB

7) Double click the new LocalDB entry and set its' value to: True

8) Close regedit.

Next, we need to run NPP with the new registry setting in place, so just right click on the shortcut for NPP and select 'Run as Administrator'.

Then close the program. Ignore any/all warnings and errors, just close the program.

Last up, we'll need to put the database in the new database folder:
1) In Windows, browse to c:\Program Files (x86)\NotePage\NotePagerPro\GlobalDB\

2) Copy the backup database into this folder.

3) When prompted, you do want to overwrite the existing file.

Then run NPP again to commit any new the changes.

If that doesn't resolve the issue, please let us know!

Certainly! The commandline is as follows:

path to NotePager Pro Program Directory\npp.exe <recipient> <sender> <message>

For example, let's say we have NPP installed to c:\Program Files (x86)\NotePage\NotePager Pro\ and that we have a recipient named tans1977 that we want to message from TheChickenShack with a message that says "Your order is ready!", this is what you would use:

c:\Program Files (x86)\NotePage\NotePager Pro\npp.exe tans1977 TheChickenShack Your order is ready!

For integration with other applications and solutions, we really don't recommend trying to use NotePager Pro. While its commandline options can be used by other applications, NPP wasn't written to run as a Windows service and can sometimes run into issues with Windows user profile virtualization of both database files and registry entries as a result.

Our other program PageGate was designed and meant for this purpose and doesn't suffer from the same issues.

I just realized you can't open PG Admin to verify the DB location, oops.

Open regedit on the server and browse to HKEY_LOCAL_MACHINE - Software - Wow6432Node - NotePage - PageGate and you should see the DB_Dir key's location there.

Those errors indicate that, somehow, a duplicate entry has found its' way into the 'Users' table of the database and duplicates aren't allowed to exist there, which is what causes the 35602.

If you open PG Admin and go to the Program - Settings section, you'll see the 'Database Directory' and if you browse to that directory in Windows, you'll find a file named 'pagegate.mdb' - that's the program's primary database.

You'll either need to open the database in MS Access, go to the Users table, then find and delete the duplicate records or send a copy of the database to support at notepage dot com so we can do the same.

Naturally, you'll want to stop the services and make sure any instances of a PageGate related application are closed before trying to modify the database; don't try to do it live.

If you want to be on the super-safe side, you can make a copy of the active database, edit the copy, then shut the services and applications down and swap the live DB for the edited DB by renaming them.

Let's double check a few things!

If you would, open regedit in Windows and browse to HKEY_LOCAL_MACHINE - Software - Wow6432Node - NotePage - Transfer.

What is your 'SendCommand' value currently set to?

If you would, go to the Program - Settings section of PG Admin and make a note of the log directory.

In that directory, you should see a series of text files, please email those to support at notepage dot com so we can cross-reference a few things. Thanks!

Hm... if you see them in the bad folder but the primary log doesn't reference anything, that usually means the message isn't making it past the input interface.

To double check a few things, if you go to the 'Registration' section of PG Admin, what do you have checked in the upper right hand corner?

GetAscii is one of the input services and isn't required for messages to be delivered, the Connector services control that. In context, it sounds like the messages are making it to the queue and showing delivered.

That being the case, please email a copy of your PageGate server's logs to support at notepage dot com

If possible, please also provide a few examples (recipient, date and time, message contents) of missed messages.

To find the location of the logs, open PG Admin and go to Program - Settings. If you look in the logs folder, there should be a collection of text files that are the current day's logs and, if you have log archiving enabled, may contain a list of directories that are named after the date of the log archive they contain.

Unfortunately, T-Mobile has been a bit of a black box and getting information from them on how to gain access to their enterprise platform has been next to impossible for a while. While they do technically have an SNPP gateway and even business messaging services that can be used, we haven't had a client successfully complete a registration process with them in years.

You could try to reach out to a local T-Mobile representative and let them know your PSAP needs access to the T-Mobile enterprise messaging gateway; perhaps you'll find success where others haven't in modern memory.

As far as we're aware of, that is correct.

The information is entirely transferrable and here are the steps you'll want to run through:

1) On the old PageGate server, make a backup copy of the PageGate database (file name: pagegate.mdb). To determine where the file is located, open the PageGate Admin and go to Program - Settings.

2) On the new server, install PageGate version 10.
Specific steps to install can be found here:
https://www.notepage.net/manuals/pg/v10/server/html/installation_by_single_executa_2.htm
https://www.notepage.net/videos/pagegate-v10-installation.htm

3) After installing PageGate version 10, right click on the shortcut for the PageGate Admin and left click 'Run as Administrator'

4) When prompted for the default setup information, click Apply.

5) When it prompts you to create a few directories, please do so.

6) You should then receive a notification that a new database has been created. Click OK.

7) Copy the old server's database in to the PageGate version 10 server's database directory.

8) When prompted, you do want to overwrite the existing file.

9) Right click on the shortcut for the PageGate Admin and left click 'Run as Administrator'

10) When prompted, you do want to upgrade the database.

11) After the upgrade is finished, you'll be prompted for your version 10 registration key. Enter it and click Apply.

12) Click OK, then Close, then OK again.

13) Right click on the shortcut for the PageGate Admin and left click 'Run as Administrator'

14) Go to Program - Settings.

15) In the 'Run PageGate as' section, select: Windows Service

16) Click Apply.

17) When prompted for credentials, leave them blank and click Apply again.

18) When 'Switching Run Styles' goes away, open the Windows Services list.

19) Find and start the PageGate service, if it hasn't already started.

If you need anything else, please let us know!

Ah, it looks like you need to add the following to your carrier template 'Settings' section:
TcpProtocol = Telnet

To double check, go to Carriers - Verizon - Template. What do you currently have the 'Settings' section?

Based on what we can see in the log, it looks like the device's Telnet options haven't been configured; PageGate isn't receiving a response when it knocks on the proverbial door.

To double check, can you open the device's web UI if you go to to 172.29.221.118 in a web browser?

If so, try to browse to 172.29.221.118/cellular/telnetRadioAccess

Is it currently enabled?

Author	Message
Topic: Problem with Notepager Integration and SolarWinds
Tech Support Replies: 1 Views: 810	Forum: NotePager Pro Support Posted: Mon Nov 11, 2024 8:17 am Subject: Problem with Notepager Integration and SolarWinds
Tech Support Replies: 1 Views: 810	I suspect it may have to do with user profile virtualization, so let's keep everything in a common store to see if it resolves the issue. First, let's make a copy of the configuration. 1) Open NotePager Pro. 2) Go to Help - Folders and make a note of the Global Database folder. 3) Open Windows Explorer 4) Browse to the global database folder. 4a) In this folder, there should be a file named 'npp.mdb' - make a copy of it somewhere easy to access like a flash drive, the desktop, wherever is convenient. We'll need this file later. Next, we'll need to create a new registry entry in Windows: 1) In Windows, run Regedit. 2) Browse to HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\NotePage 3) Right click 'NotePage', mouse over 'New' and select 'Key' 4) Name the Key: NotePagerPro Note: Make sure there is no space in the above key name 5) Right click the new 'NotePagerPro' key, mouse over new, select 'String Value' 6) Name the string value: LocalDB 7) Double click the new LocalDB entry and set its' value to: True 8) Close regedit. Next, we need to run NPP with the new registry setting in place, so just right click on the shortcut for NPP and select 'Run as Administrator'. Then close the program. Ignore any/all warnings and errors, just close the program. Last up, we'll need to put the database in the new database folder: 1) In Windows, browse to c:\Program Files (x86)\NotePage\NotePagerPro\GlobalDB\ 2) Copy the backup database into this folder. 3) When prompted, you do want to overwrite the existing file. Then run NPP again to commit any new the changes. If that doesn't resolve the issue, please let us know!
Topic: I need to create script batch file
Tech Support Replies: 1 Views: 573	Forum: NotePager Pro Support Posted: Thu Nov 07, 2024 8:29 am Subject: I need to create script batch file
Tech Support Replies: 1 Views: 573	Certainly! The commandline is as follows: path to NotePager Pro Program Directory\npp.exe <recipient> <sender> <message> For example, let's say we have NPP installed to c:\Program Files (x86)\NotePage\NotePager Pro\ and that we have a recipient named tans1977 that we want to message from TheChickenShack with a message that says "Your order is ready!", this is what you would use: c:\Program Files (x86)\NotePage\NotePager Pro\npp.exe tans1977 TheChickenShack Your order is ready!
Topic: Can't send SMS messages from Solarwinds
Tech Support Replies: 1 Views: 1979	Forum: NotePager Pro Support Posted: Mon Sep 23, 2024 8:57 am Subject: Can't send SMS messages from Solarwinds
Tech Support Replies: 1 Views: 1979	For integration with other applications and solutions, we really don't recommend trying to use NotePager Pro. While its commandline options can be used by other applications, NPP wasn't written to run as a Windows service and can sometimes run into issues with Windows user profile virtualization of both database files and registry entries as a result. Our other program PageGate was designed and meant for this purpose and doesn't suffer from the same issues.
Topic: PG Admin - Error#35602 Invalid Operation
Tech Support Replies: 2 Views: 10185	Forum: PageGate Support Posted: Wed Aug 21, 2024 8:22 am Subject: PG Admin - Error#35602 Invalid Operation
Tech Support Replies: 2 Views: 10185	I just realized you can't open PG Admin to verify the DB location, oops. Open regedit on the server and browse to HKEY_LOCAL_MACHINE - Software - Wow6432Node - NotePage - PageGate and you should see the DB_Dir key's location there.
Topic: PG Admin - Error#35602 Invalid Operation
Tech Support Replies: 2 Views: 10185	Forum: PageGate Support Posted: Wed Aug 21, 2024 8:21 am Subject: PG Admin - Error#35602 Invalid Operation
Tech Support Replies: 2 Views: 10185	Those errors indicate that, somehow, a duplicate entry has found its' way into the 'Users' table of the database and duplicates aren't allowed to exist there, which is what causes the 35602. If you open PG Admin and go to the Program - Settings section, you'll see the 'Database Directory' and if you browse to that directory in Windows, you'll find a file named 'pagegate.mdb' - that's the program's primary database. You'll either need to open the database in MS Access, go to the Users table, then find and delete the duplicate records or send a copy of the database to support at notepage dot com so we can do the same. Naturally, you'll want to stop the services and make sure any instances of a PageGate related application are closed before trying to modify the database; don't try to do it live. If you want to be on the super-safe side, you can make a copy of the active database, edit the copy, then shut the services and applications down and swap the live DB for the edited DB by renaming them.
Topic: Solarwinds and Notepager Pro v5
Tech Support Replies: 1 Views: 2648	Forum: NotePager Pro Support Posted: Tue Jul 16, 2024 7:34 am Subject: Solarwinds and Notepager Pro v5
Tech Support Replies: 1 Views: 2648	Let's double check a few things! If you would, open regedit in Windows and browse to HKEY_LOCAL_MACHINE - Software - Wow6432Node - NotePage - Transfer. What is your 'SendCommand' value currently set to?
Topic: Pages not being sent
Tech Support Replies: 3 Views: 3054	Forum: PageGate Support Posted: Thu Jun 27, 2024 10:08 am Subject: Pages not being sent
Tech Support Replies: 3 Views: 3054	If you would, go to the Program - Settings section of PG Admin and make a note of the log directory. In that directory, you should see a series of text files, please email those to support at notepage dot com so we can cross-reference a few things. Thanks!
Topic: Pages not being sent
Tech Support Replies: 3 Views: 3054	Forum: PageGate Support Posted: Thu Jun 27, 2024 10:02 am Subject: Pages not being sent
Tech Support Replies: 3 Views: 3054	Hm... if you see them in the bad folder but the primary log doesn't reference anything, that usually means the message isn't making it past the input interface. To double check a few things, if you go to the 'Registration' section of PG Admin, what do you have checked in the upper right hand corner?
Topic: Messages not going out
Tech Support Replies: 1 Views: 2415	Forum: PageGate Support Posted: Wed Jun 19, 2024 12:18 pm Subject: Messages not going out
Tech Support Replies: 1 Views: 2415	GetAscii is one of the input services and isn't required for messages to be delivered, the Connector services control that. In context, it sounds like the messages are making it to the queue and showing delivered. That being the case, please email a copy of your PageGate server's logs to support at notepage dot com If possible, please also provide a few examples (recipient, date and time, message contents) of missed messages. To find the location of the logs, open PG Admin and go to Program - Settings. If you look in the logs folder, there should be a collection of text files that are the current day's logs and, if you have log archiving enabled, may contain a list of directories that are named after the date of the log archive they contain.
Topic: T Mobile
Tech Support Replies: 1 Views: 2405	Forum: PageGate Support Posted: Wed Jun 05, 2024 2:47 pm Subject: T Mobile
Tech Support Replies: 1 Views: 2405	Unfortunately, T-Mobile has been a bit of a black box and getting information from them on how to gain access to their enterprise platform has been next to impossible for a while. While they do technically have an SNPP gateway and even business messaging services that can be used, we haven't had a client successfully complete a registration process with them in years. You could try to reach out to a local T-Mobile representative and let them know your PSAP needs access to the T-Mobile enterprise messaging gateway; perhaps you'll find success where others haven't in modern memory.
Topic: Spectrum Mobile
Tech Support Replies: 1 Views: 2356	Forum: PageGate Support Posted: Wed Jun 05, 2024 2:38 pm Subject: Spectrum Mobile
Tech Support Replies: 1 Views: 2356	As far as we're aware of, that is correct.
Topic: Move database to new server
Tech Support Replies: 3 Views: 3406	Forum: PageGate Support Posted: Fri May 24, 2024 10:02 am Subject: Move database to new server
Tech Support Replies: 3 Views: 3406	The information is entirely transferrable and here are the steps you'll want to run through: 1) On the old PageGate server, make a backup copy of the PageGate database (file name: pagegate.mdb). To determine where the file is located, open the PageGate Admin and go to Program - Settings. 2) On the new server, install PageGate version 10. Specific steps to install can be found here: https://www.notepage.net/manuals/pg/v10/server/html/installation_by_single_executa_2.htm https://www.notepage.net/videos/pagegate-v10-installation.htm 3) After installing PageGate version 10, right click on the shortcut for the PageGate Admin and left click 'Run as Administrator' 4) When prompted for the default setup information, click Apply. 5) When it prompts you to create a few directories, please do so. 6) You should then receive a notification that a new database has been created. Click OK. 7) Copy the old server's database in to the PageGate version 10 server's database directory. 8) When prompted, you do want to overwrite the existing file. 9) Right click on the shortcut for the PageGate Admin and left click 'Run as Administrator' 10) When prompted, you do want to upgrade the database. 11) After the upgrade is finished, you'll be prompted for your version 10 registration key. Enter it and click Apply. 12) Click OK, then Close, then OK again. 13) Right click on the shortcut for the PageGate Admin and left click 'Run as Administrator' 14) Go to Program - Settings. 15) In the 'Run PageGate as' section, select: Windows Service 16) Click Apply. 17) When prompted for credentials, leave them blank and click Apply again. 18) When 'Switching Run Styles' goes away, open the Windows Services list. 19) Find and start the PageGate service, if it hasn't already started. If you need anything else, please let us know!
Topic: MultiTech rCell 100 Configuration issue
Tech Support Replies: 8 Views: 6752	Forum: PageGate Support Posted: Tue Apr 23, 2024 11:56 am Subject: MultiTech rCell 100 Configuration issue
Tech Support Replies: 8 Views: 6752	Ah, it looks like you need to add the following to your carrier template 'Settings' section: TcpProtocol = Telnet
Topic: MultiTech rCell 100 Configuration issue
Tech Support Replies: 8 Views: 6752	Forum: PageGate Support Posted: Tue Apr 23, 2024 11:42 am Subject: MultiTech rCell 100 Configuration issue
Tech Support Replies: 8 Views: 6752	To double check, go to Carriers - Verizon - Template. What do you currently have the 'Settings' section?
Topic: MultiTech rCell 100 Configuration issue
Tech Support Replies: 8 Views: 6752	Forum: PageGate Support Posted: Tue Apr 23, 2024 11:09 am Subject: MultiTech rCell 100 Configuration issue
Tech Support Replies: 8 Views: 6752	Based on what we can see in the log, it looks like the device's Telnet options haven't been configured; PageGate isn't receiving a response when it knocks on the proverbial door. To double check, can you open the device's web UI if you go to to 172.29.221.118 in a web browser? If so, try to browse to 172.29.221.118/cellular/telnetRadioAccess Is it currently enabled?