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  Topic: implementation of PageGate 10.1
Tech Support

Replies: 1
Views: 184

PostForum: PageGate Support   Posted: Mon May 06, 2024 7:38 am   Subject: implementation of PageGate 10.1
Hm... that's a bit odd, let's verify a few settings.

If you would, send an email to support at notepage dot com and include a screenshot of the following sections of your PG Admin:
Program - Template
Interfaces - GetAscii - Template
Interfaces - GetAscii - Settings
Interfaces - GetAscii - Advanced Polling - Files
Interfaces - GetAscii - Advanced Polling - Record
Interfaces - GetAscii - Advanced Polling - Recipient
Interfaces - GetAscii - Advanced Polling - Sender
Interfaces - GetAscii - Advanced Polling - Message
  Topic: MultiTech rCell 100 Configuration issue
Tech Support

Replies: 8
Views: 1395

PostForum: PageGate Support   Posted: Tue Apr 23, 2024 11:56 am   Subject: MultiTech rCell 100 Configuration issue
Ah, it looks like you need to add the following to your carrier template 'Settings' section:
TcpProtocol = Telnet
  Topic: MultiTech rCell 100 Configuration issue
Tech Support

Replies: 8
Views: 1395

PostForum: PageGate Support   Posted: Tue Apr 23, 2024 11:42 am   Subject: MultiTech rCell 100 Configuration issue
To double check, go to Carriers - Verizon - Template. What do you currently have the 'Settings' section?
  Topic: MultiTech rCell 100 Configuration issue
Tech Support

Replies: 8
Views: 1395

PostForum: PageGate Support   Posted: Tue Apr 23, 2024 11:09 am   Subject: MultiTech rCell 100 Configuration issue
Based on what we can see in the log, it looks like the device's Telnet options haven't been configured; PageGate isn't receiving a response when it knocks on the proverbial door.

To double check, can you open the device's web UI if you go to to 172.29.221.118 in a web browser?

If so, try to browse to 172.29.221.118/cellular/telnetRadioAccess

Is it currently enabled?
  Topic: Logging and Printing Monthly Call Report Pages
Tech Support

Replies: 1
Views: 5039

PostForum: PageGate Support   Posted: Fri Mar 08, 2024 9:10 am   Subject: Logging and Printing Monthly Call Report Pages
You should be able to do that with either the PageGate Client or PageGate Admin.

In both, you'll want to go to the Reports section and run a report of sent messages by date. Then set the detail level to what you want, set your time range and you can either print the report out to a text file or print it to the screen so you could output it as a PDF, XPS or even send it to a real printer.
  Topic: Email Spam Management
Tech Support

Replies: 1
Views: 1486

PostForum: PageGate Support   Posted: Thu Mar 07, 2024 8:57 am   Subject: Email Spam Management
To start, you'll need to create a new create a new folder named 'Filters' as a sub-directory of your PageGate Database folder. To determine that location, open PG Admin and browse to Program - Settings; it should display on the right.

For example, if you're using the default path, your database folder would be c:\PageGateData\Database\, so we would need to create c:\PageGateData\Database\Filters\

There are four possible files you could create in this folder:
AllowedIps
BlockedIps
AllowedSenders
BlockedSenders

Also, after creating the files, double check to make sure whatever text editor you used didn't place an extension on the file. These files should have no trailing .txt, .log, etc on the end.

In the BlockeIps and BlockedSenders, you'll put * to indicate that ALL IPs or senders should be blocked. You could also list the domains or email addresses you want to block individually (placing each entry on its own line).

In the AllowedIps and AllowedSenders, you'll put just the IP address, email address or domains you want PageGate to accept traffic from (placing each entry on its own line).

In context, it sounds like you'll want to put * in the BlockedSenders file, then include a list of explicit email addresses or domains that are allowed to pass traffic in the AllowedSenders file, thereby creating exceptions to the universal blocklist.

Changes made to these lists are not read in real time, you will need to cycle the PageGate service for changes to take effect.

If you need anything else, please let us know!
  Topic: Resend messages in the bad mail folder
Tech Support

Replies: 2
Views: 1758

PostForum: PageGate Support   Posted: Tue Mar 05, 2024 8:28 am   Subject: Resend messages in the bad mail folder
You'll need to change the extension of the files to .msg and then place them in the c:\PageGateData\Database\MailIn\ folder.
  Topic: TAP stop working after the upgrade
Tech Support

Replies: 1
Views: 1986

PostForum: PageGate Support   Posted: Thu Feb 29, 2024 8:03 am   Subject: TAP stop working after the upgrade
To double check a few things, if you go into the PageGate program directory and go into the properties of pagegate.exe, what build number is displayed under the 'Details' tab?
  Topic: Not receiving messages on T-Mobile
Tech Support

Replies: 4
Views: 2340

PostForum: PageGate Support   Posted: Tue Feb 27, 2024 8:39 am   Subject: Not receiving messages on T-Mobile
To discover the public IP address your PageGate server sits behind, you can do the following:

1) Open PG Admin on the PageGate Server.

2) Go to Program - Tools - DNS Lookup

3) Click 'Lookup' and it should report the public IP.

You can also find the public IP by browsing to a site like https://www.whatismyipaddress.com or anything similar from the PageGate server.
  Topic: change Sent:From on emails
Tech Support

Replies: 8
Views: 56079

PostForum: NotePager Pro Support   Posted: Fri Feb 23, 2024 9:03 am   Subject: change Sent:From on emails
In NotePager Pro, you would go to Tools - Settings General.

In PageGate, the sender value can be set up multiple places, so we would need to know more about how you have the program configured?
  Topic: Not receiving messages on T-Mobile
Tech Support

Replies: 4
Views: 2340

PostForum: PageGate Support   Posted: Thu Feb 22, 2024 8:55 am   Subject: Not receiving messages on T-Mobile
To clarify, though, T-Mobile doesn't offer a public WCTP gateway, they only offer it as part of their Enterprise service.

Is the email address in your forum profile accurate? If so, we can email you a PDF we were given by T-Mobile support that details how to access their enterprise gateways.
  Topic: Not receiving messages on T-Mobile
Tech Support

Replies: 4
Views: 2340

PostForum: PageGate Support   Posted: Wed Feb 21, 2024 6:25 pm   Subject: Not receiving messages on T-Mobile
T-Mobile doesn't offer any public gateways other than their SMTP (email) gateway.

Other possible options:
1. Cellular/GSM modem or router. PageGate can use these devices to send SMS message completely wirelessly (no Internet connection required)
2. SMS Aggregators like Twilio, ClickSend and others. There is a small per message fee for their service (typically less than a penny per message). PageGate supports sending to most if not all message aggregators.
  Topic: Export showing Bare Line Feed Error
Tech Support

Replies: 5
Views: 2756

PostForum: PageGate Support   Posted: Wed Feb 21, 2024 8:58 am   Subject: Export showing Bare Line Feed Error
Please email a copy of the *.log files (pagegate.log, pgsched.log, pgconnector*.log, etc) from your logging directory to support at notepage dot com

To determine the location of your logs, open PG Admin and go to the Program - Settings section.
  Topic: Export showing Bare Line Feed Error
Tech Support

Replies: 5
Views: 2756

PostForum: PageGate Support   Posted: Mon Feb 12, 2024 1:43 pm   Subject: Export showing Bare Line Feed Error
A new registration key isn't required as long as you already have PGv10 installed; this is just a build update that contains a few patches.

To get the 10.2.2 installation file:
https://www.notepage.net/download/pgsetup.exe

If you want to avoid a reboot, shut down all PageGate services and applications on the PageGate server before running the installation file and selecting 'Install PageGate Server'. If it asks you to reboot at the end regardless, please do so.

If you need any assistance, please let us know!
  Topic: Export showing Bare Line Feed Error
Tech Support

Replies: 5
Views: 2756

PostForum: PageGate Support   Posted: Fri Feb 09, 2024 9:09 am   Subject: Export showing Bare Line Feed Error
That indicates the system providing input data to PageGate for delivery is providing bare line feeds or bare carriage returns. This should automatically be resolved by using build 10.2.2 of PageGate. You can also have the system providing the data require all carriage returns or line feeds to be carriage return+line feed pairs.
 
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