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  Topic: Issue after running Pagegate (v7)
Tech Support

Replies: 2
Views: 51

PostForum: PageGate Support   Posted: Mon Apr 12, 2021 9:21 am   Subject: Issue after running Pagegate (v7)
The archive import back in version 7 can be relatively slow and I suspect that it isn't hung up, it's just taking a long time to process the data due to the volume of data there is to process.

Also, any time you want to update the archive, make sure to run the archive process on the server itself first as it will run much slower on a workstation.

One thing you could could try is moving the archive files out of the archive folder, then drop in smaller collections of them that can be processed more easily until the entire archive is processed.

If it truly does hang up after every archive import attempt, please zip your database and the archive and send them to support at notepage dot com
  Topic: Issue after running Pagegate (v7)
Tech Support

Replies: 2
Views: 51

PostForum: PageGate Support   Posted: Mon Apr 12, 2021 9:21 am   Subject: Issue after running Pagegate (v7)
The archive import back in version 7 can be relatively slow and I suspect that it isn't hung up, just a long time to process the data due to the volume of data there is to process.

Also, any time you want to update the archive, make sure to run the archive process on the server itself first as it will run much slower on a workstation.

One thing you could could try is moving the archive files out of the archive folder, then drop in smaller collections of them that can be processed more easily until the entire archive is processed.

If it truly does hang up after every archive import attempt, please zip your database and the archive and send them to support at notepage dot com
  Topic: Messages to Microsoft Fax Server Stopped working
Tech Support

Replies: 2
Views: 57

PostForum: PageGate Support   Posted: Sun Apr 11, 2021 3:23 pm   Subject: Messages to Microsoft Fax Server Stopped working
As OzCom mentioned, based onw hat we can see int he connector log, it looks like the MS fax server is unavailable.

Just to double check, if you check the MS Fax server itself, is the IP the same as what PageGate is referencing?
  Topic: Multitech USB Cell Modem
Tech Support

Replies: 2
Views: 326

PostForum: PageGate Support   Posted: Wed Feb 24, 2021 3:56 pm   Subject: Multitech USB Cell Modem
Are you seeing any specific CMS errors in the connector log?

Also, if you would, please email a copy of your connector 1 log to support at notepage dot com

To find the log, go to Program - Settings in PG Admin and it should display the location. The specific file's you're interested in are pgdial*.log (pgdial1, pgdial2, etc)
  Topic: Moving server
Tech Support

Replies: 4
Views: 395

PostForum: PageGate Support   Posted: Mon Feb 08, 2021 12:00 pm   Subject: Moving server
The PGv6 client won't be able to reference the PGv9 server's database and will provide an error indicating that the database is in an unrecognized format.

You'll want to upgrade all users before they can get back to sending pages.

Steps for automated deployment of the PageGate Client can be found in the Installation - PageGate GUI Client - Windows 10, etc instructions - Promptless Automatic Installation section of our documentation:
https://www.notepage.net/manuals/pg/v9/server/html/index.html
  Topic: Moving server
Tech Support

Replies: 4
Views: 395

PostForum: PageGate Support   Posted: Mon Feb 08, 2021 11:47 am   Subject: Moving server
The best thing to do would be to download and install PGv9 on the new server, then transfer a copy of the PGv6 server's data over and convert it.

Here's what you'll want to do:

1) On the new server, use these steps to install PGv9:
https://www.notepage.net/videos/pagegate-v9-installation.htm

2) After the installation, right click on the shortcut for PageGate Admin and select 'Run as Administrator'

3) Specify where you want the database, log and archive directories to be or you can leave them at their default locations.

3a) When you click Apply, if any of the specified directories don't exist, it will ask if you want to create them which, of course, you do.

3b) It should then say a new database has been created and PageGate must be restarted. Click OK.

4) On the old PGv6 system, grab a copy of the database (pagegate.mdb). The default location is c:\PageGateData\Database\ but if you open the PGv6 Admin and go to Program - Settings, it will display the file's location in the "Database Directory" field.

5) Paste the PGv6 database in to the PGv9 database folder, overwriting the existing file.

6) Run the PGv9 Admin.

7) Tell it yes, you do want to upgrade the database.

8) Enter your PGv9 registration key when prompted.

9) Use these steps to switch PGv9 to run as a Windows Service:
https://www.notepage.net/videos/how-to-run-pagegate-as-a-service.htm

10) Shut the PGv6 server down.

If you need any assistance along the way, please let us know and we'll be happy to help.
  Topic: how to send automatic sms?
Tech Support

Replies: 1
Views: 446

PostForum: PageGate Support   Posted: Fri Jan 15, 2021 9:05 am   Subject: how to send automatic sms?
It depends on what your ATM security/simulator has the ability to do. So, we know it can generate the codes but in order to send them, we need to understand what methods of delivery it supports.

For example, if it natively supports HTTP GET/POST, you could potentially use any number of SMS aggregators like AWS SNS, Twilio, MessageBird and so on.

This is also where our program PageGate could accept message triggers from the ATM security/simulator and then deliver it using protocols/methods that the ATM security/simulator doesn't support.

What does your ATM security/simulator support?
  Topic: notepage and Cisco 3G capable router
Tech Support

Replies: 1
Views: 875

PostForum: General Questions and Announcements   Posted: Sun Jan 10, 2021 10:00 am   Subject: notepage and Cisco 3G capable router
You're interested in our program PageGate can steps can be found in our documentation:
https://www.notepage.net/manuals/pg/v9/server/html/index.html

The section you're interested in is:
How to send Messages - SMS Delivery Methods - Cellular Hardware

or in our video tutorial library:
https://www.notepage.net/video-tutorials2.htm

You may be particularly interested in these video tutorials:
https://www.notepage.net/videos/pagegate-v9-installation.htm
https://www.notepage.net/videos/how-to-integrate-with-solarwinds-orion-platform.htm
https://www.notepage.net/videos/how-to-configure-cellular-router-for-delivery.htm
  Topic: Message can send but not receive
Tech Support

Replies: 2
Views: 512

PostForum: PageGate Support   Posted: Sun Jan 10, 2021 9:56 am   Subject: Message can send but not receive
Following up on this thread, if you would, please email the c:\PageGateData\Logs\*.log files to support at notepage dot com, please.
  Topic: Crash when configuring Modem
Tech Support

Replies: 2
Views: 1719

PostForum: NotePager Pro Support   Posted: Sun Oct 25, 2020 7:30 am   Subject: Crash when configuring Modem
Also, this forum post may be helpful:

https://www.notepage.net/forum/viewtopic.php?p=12470
  Topic: Crash when configuring Modem
Tech Support

Replies: 2
Views: 1719

PostForum: NotePager Pro Support   Posted: Sun Oct 25, 2020 7:29 am   Subject: Crash when configuring Modem
What version of NotePager Pro are you using?

The current version is V5
  Topic: URL / Host Character Limit (v7) for Carrier...
Tech Support

Replies: 3
Views: 1367

PostForum: PageGate Support   Posted: Mon Sep 14, 2020 9:16 am   Subject: URL / Host Character Limit (v7) for Carrier...
That is correct; the same limitations exist with HTTP GET and POST in version 7. It was a global field length (for certain fields) issue in that version.
  Topic: URL / Host Character Limit (v7) for Carrier...
Tech Support

Replies: 3
Views: 1367

PostForum: PageGate Support   Posted: Mon Sep 14, 2020 8:09 am   Subject: URL / Host Character Limit (v7) for Carrier...
Ah, that was a limitation in version 7 that we resolved in versions 8 and 9.

The easiest solution would be to upgrade, that way the character limit for that field is much higher (250 characters in v9).
  Topic: ATT Text Pages
Tech Support

Replies: 1
Views: 1045

PostForum: PageGate Support   Posted: Thu Sep 10, 2020 3:25 pm   Subject: ATT Text Pages
That's a byproduct of the AT&T gateway you have configured.

The AT&T gateway txt.att.net doesn't retain sender values but their mms.att.net gateway does.

If you update your AT&T carrier and/or recipients to use phonenumber@mms.att.net, it should retain the sender values.
  Topic: Vision Cad and Version 9.0
Tech Support

Replies: 2
Views: 2623

PostForum: Integration Related Questions   Posted: Tue Aug 25, 2020 2:28 pm   Subject: Vision Cad and Version 9.0
Following up on the forum thread, after reviewing the logs, we determined that CAD wasn't providing the necessary information on dispatch for certain calls.
 
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