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  Topic: I need to create script batch file
Tech Support

Replies: 1
Views: 9

PostForum: NotePager Pro Support   Posted: Thu Nov 07, 2024 8:29 am   Subject: I need to create script batch file
Certainly! The commandline is as follows:

path to NotePager Pro Program Directory\npp.exe <recipient> <sender> <message>

For example, let's say we have NPP installed to c:\Program Files (x86)\NotePage\NotePager Pro\ and that we have a recipient named tans1977 that we want to message from TheChickenShack with a message that says "Your order is ready!", this is what you would use:

c:\Program Files (x86)\NotePage\NotePager Pro\npp.exe tans1977 TheChickenShack Your order is ready!
  Topic: Can't send SMS messages from Solarwinds
Tech Support

Replies: 1
Views: 1427

PostForum: NotePager Pro Support   Posted: Mon Sep 23, 2024 8:57 am   Subject: Can't send SMS messages from Solarwinds
For integration with other applications and solutions, we really don't recommend trying to use NotePager Pro. While its commandline options can be used by other applications, NPP wasn't written to run as a Windows service and can sometimes run into issues with Windows user profile virtualization of both database files and registry entries as a result.

Our other program PageGate was designed and meant for this purpose and doesn't suffer from the same issues.
  Topic: PG Admin - Error#35602 Invalid Operation
Tech Support

Replies: 2
Views: 9526

PostForum: PageGate Support   Posted: Wed Aug 21, 2024 8:22 am   Subject: PG Admin - Error#35602 Invalid Operation
I just realized you can't open PG Admin to verify the DB location, oops.

Open regedit on the server and browse to HKEY_LOCAL_MACHINE - Software - Wow6432Node - NotePage - PageGate and you should see the DB_Dir key's location there.
  Topic: PG Admin - Error#35602 Invalid Operation
Tech Support

Replies: 2
Views: 9526

PostForum: PageGate Support   Posted: Wed Aug 21, 2024 8:21 am   Subject: PG Admin - Error#35602 Invalid Operation
Those errors indicate that, somehow, a duplicate entry has found its' way into the 'Users' table of the database and duplicates aren't allowed to exist there, which is what causes the 35602.

If you open PG Admin and go to the Program - Settings section, you'll see the 'Database Directory' and if you browse to that directory in Windows, you'll find a file named 'pagegate.mdb' - that's the program's primary database.

You'll either need to open the database in MS Access, go to the Users table, then find and delete the duplicate records or send a copy of the database to support at notepage dot com so we can do the same.

Naturally, you'll want to stop the services and make sure any instances of a PageGate related application are closed before trying to modify the database; don't try to do it live.

If you want to be on the super-safe side, you can make a copy of the active database, edit the copy, then shut the services and applications down and swap the live DB for the edited DB by renaming them.
  Topic: Solarwinds and Notepager Pro v5
Tech Support

Replies: 1
Views: 1933

PostForum: NotePager Pro Support   Posted: Tue Jul 16, 2024 7:34 am   Subject: Solarwinds and Notepager Pro v5
Let's double check a few things!

If you would, open regedit in Windows and browse to HKEY_LOCAL_MACHINE - Software - Wow6432Node - NotePage - Transfer.

What is your 'SendCommand' value currently set to?
  Topic: Pages not being sent
Tech Support

Replies: 3
Views: 2199

PostForum: PageGate Support   Posted: Thu Jun 27, 2024 10:08 am   Subject: Pages not being sent
If you would, go to the Program - Settings section of PG Admin and make a note of the log directory.

In that directory, you should see a series of text files, please email those to support at notepage dot com so we can cross-reference a few things. Thanks!
  Topic: Pages not being sent
Tech Support

Replies: 3
Views: 2199

PostForum: PageGate Support   Posted: Thu Jun 27, 2024 10:02 am   Subject: Pages not being sent
Hm... if you see them in the bad folder but the primary log doesn't reference anything, that usually means the message isn't making it past the input interface.

To double check a few things, if you go to the 'Registration' section of PG Admin, what do you have checked in the upper right hand corner?
  Topic: Messages not going out
Tech Support

Replies: 1
Views: 1649

PostForum: PageGate Support   Posted: Wed Jun 19, 2024 12:18 pm   Subject: Messages not going out
GetAscii is one of the input services and isn't required for messages to be delivered, the Connector services control that. In context, it sounds like the messages are making it to the queue and showing delivered.

That being the case, please email a copy of your PageGate server's logs to support at notepage dot com

If possible, please also provide a few examples (recipient, date and time, message contents) of missed messages.

To find the location of the logs, open PG Admin and go to Program - Settings. If you look in the logs folder, there should be a collection of text files that are the current day's logs and, if you have log archiving enabled, may contain a list of directories that are named after the date of the log archive they contain.
  Topic: T Mobile
Tech Support

Replies: 1
Views: 1701

PostForum: PageGate Support   Posted: Wed Jun 05, 2024 2:47 pm   Subject: T Mobile
Unfortunately, T-Mobile has been a bit of a black box and getting information from them on how to gain access to their enterprise platform has been next to impossible for a while. While they do technically have an SNPP gateway and even business messaging services that can be used, we haven't had a client successfully complete a registration process with them in years.

You could try to reach out to a local T-Mobile representative and let them know your PSAP needs access to the T-Mobile enterprise messaging gateway; perhaps you'll find success where others haven't in modern memory.
  Topic: Spectrum Mobile
Tech Support

Replies: 1
Views: 1623

PostForum: PageGate Support   Posted: Wed Jun 05, 2024 2:38 pm   Subject: Spectrum Mobile
As far as we're aware of, that is correct.
  Topic: Move database to new server
Tech Support

Replies: 3
Views: 2666

PostForum: PageGate Support   Posted: Fri May 24, 2024 10:02 am   Subject: Move database to new server
The information is entirely transferrable and here are the steps you'll want to run through:

1) On the old PageGate server, make a backup copy of the PageGate database (file name: pagegate.mdb). To determine where the file is located, open the PageGate Admin and go to Program - Settings.

2) On the new server, install PageGate version 10.
Specific steps to install can be found here:
https://www.notepage.net/manuals/pg/v10/server/html/installation_by_single_executa_2.htm
https://www.notepage.net/videos/pagegate-v10-installation.htm

3) After installing PageGate version 10, right click on the shortcut for the PageGate Admin and left click 'Run as Administrator'

4) When prompted for the default setup information, click Apply.

5) When it prompts you to create a few directories, please do so.

6) You should then receive a notification that a new database has been created. Click OK.

7) Copy the old server's database in to the PageGate version 10 server's database directory.

8) When prompted, you do want to overwrite the existing file.

9) Right click on the shortcut for the PageGate Admin and left click 'Run as Administrator'

10) When prompted, you do want to upgrade the database.

11) After the upgrade is finished, you'll be prompted for your version 10 registration key. Enter it and click Apply.

12) Click OK, then Close, then OK again.

13) Right click on the shortcut for the PageGate Admin and left click 'Run as Administrator'

14) Go to Program - Settings.

15) In the 'Run PageGate as' section, select: Windows Service

16) Click Apply.

17) When prompted for credentials, leave them blank and click Apply again.

18) When 'Switching Run Styles' goes away, open the Windows Services list.

19) Find and start the PageGate service, if it hasn't already started.

If you need anything else, please let us know!
  Topic: MultiTech rCell 100 Configuration issue
Tech Support

Replies: 8
Views: 5528

PostForum: PageGate Support   Posted: Tue Apr 23, 2024 11:56 am   Subject: MultiTech rCell 100 Configuration issue
Ah, it looks like you need to add the following to your carrier template 'Settings' section:
TcpProtocol = Telnet
  Topic: MultiTech rCell 100 Configuration issue
Tech Support

Replies: 8
Views: 5528

PostForum: PageGate Support   Posted: Tue Apr 23, 2024 11:42 am   Subject: MultiTech rCell 100 Configuration issue
To double check, go to Carriers - Verizon - Template. What do you currently have the 'Settings' section?
  Topic: MultiTech rCell 100 Configuration issue
Tech Support

Replies: 8
Views: 5528

PostForum: PageGate Support   Posted: Tue Apr 23, 2024 11:09 am   Subject: MultiTech rCell 100 Configuration issue
Based on what we can see in the log, it looks like the device's Telnet options haven't been configured; PageGate isn't receiving a response when it knocks on the proverbial door.

To double check, can you open the device's web UI if you go to to 172.29.221.118 in a web browser?

If so, try to browse to 172.29.221.118/cellular/telnetRadioAccess

Is it currently enabled?
  Topic: Logging and Printing Monthly Call Report Pages
Tech Support

Replies: 1
Views: 6747

PostForum: PageGate Support   Posted: Fri Mar 08, 2024 9:10 am   Subject: Logging and Printing Monthly Call Report Pages
You should be able to do that with either the PageGate Client or PageGate Admin.

In both, you'll want to go to the Reports section and run a report of sent messages by date. Then set the detail level to what you want, set your time range and you can either print the report out to a text file or print it to the screen so you could output it as a PDF, XPS or even send it to a real printer.
 
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